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Sheraton Imperial Hotel and Convention Center

Sheraton.comUS$ 170*
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#34 of 71 Hotels in Durham
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Imperial Hotel and Convention Center
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310 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Imperial Hotel and Convention Center
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Showing 306: English reviews
Manahawkin, New Jersey
Reviewed 24 March 2015

The entire staff was professional, courteous, friendly, helpful and attentive at all times. I was there for 5 days and 4 nights as part of a convention of over 400 people and they exhibited these qualities at all times. A special shout out to the shuttle drivers who got us to restaurants and back in time for our night time...

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Helpful?
Thank T D
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear T D: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about; exceeding our guest’s expectation...

Boston, Massachusetts
Reviewed 23 March 2015

When I checked in I found that the suite room I had upgraded to would not fit my needs during meetings I was having on the following day. With very little conference space left I was able to work with Dan Connor at the front desk to secure a meeting space and room on the club floor which more than...

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Helpful?
Thank John C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear John C: We thank you for choosing the Sheraton Imperial Hotel for your stay and for you on-line review. We're pleased to know that you had a wonderful experience during your stay. I will be sure to share your review with Dan and Mark. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer...

Atlanta, Georgia
Reviewed 12 March 2015

First of all, this hotel, the location (for me) and the general attitude of the people is great. The wildcard is Andy. If you enjoy a genuine, interesting and common sense conversation like I do, you're going to love walking in to get a coffee (or whatever) and experience this guy. He is just so refreshing and the world could...

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Helpful?
Thank Richard C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Richard C: Thank you for taking the time to submit a review. I will be sure to share your comments with Team Sheraton and Andy in the Café. It was good to hear that our location was a perfect fit for you. Your recommendation, kind remarks and business are all greatly appreciated. We hope you will come see us...

Reviewed 9 March 2015

Start my interaction with this hotel when I called the shuttle bus in RDH airport. Within minute, I step on the shuttle and in the front desk 10 minutes after. There were 3 persons in front of me while only one staff serving. Less than a minute, 2 more front desk staff came out and I check-in quickly. All these...

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Helpful?
Thank J L
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear JL: Thank you for your great review. We strive to make our guest experiences excellent, and it seems we achieved this during your stay. I especially appreciate your comments regarding the friendliness of our staff and I will be sure to share it with the entire team. We thank you very much and look forward to a return visit....

New York City, New York
Reviewed 8 March 2015

I came to this hotel on a business trip to Raleigh a few weeks ago. This was my first time in the area and I came with one coworker. Most of the staff were super nice and someone always talked to me or tried to help me out and figure out if I needed directions. We stayed for 4 days...

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Helpful?
1Thank Joan H
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Joan H: Thank you for taking the time to share your review. We apologize for the uncomfortable encounter that occurred during your meal. We do take pride in our excellent hotel, and we sincerely regret that your experience was not up to our normal high standards. I have shared your review with the Director of Food & Beverage that...

Syosset, NY
Reviewed 4 March 2015

The reviews seemed a little average, and I have another homey place I usually stay at in Raleigh. But I needed a new place this night so I gave it a try. Very friendly reception and porter staff. More grand than my usual place - big showy lobby and conferences in progress. Got a free drink (Shiraz) at the comfortable...

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Helpful?
Thank SueSyo
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear SueSyo: Thank you for being an SPG Gold member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Team...

Capitol City
Reviewed 27 February 2015

Great Staff, Friendly and Helpful. Power Outage on Wednesday, 2/25/2015 had me in a cold room, cold water, no lighting on the 10 floor. I was not going to change walking down a dark stairs....................

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Helpful?
Thank riding2rhythme
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear riding2rhythme: Thank you so much for taking the time to leave such kind comments regarding our staff, we are very lucky to have a staff that gets the customer service culture we try to achieve. We greatly appreciate the comments that you have shared as traveler and we certainly will look forward to your return. In reading your review...

National Capital Territory of Delhi, India
Reviewed 26 February 2015

i stayed at sheraton imperial hotel for business travel. i am a starwood member and have stayed at multiple SPG properties. if i compare to other SPG properties this is by far the poorest property i have seen. i expect higher standards from sheraton. i will write pros and cons below. 1. rooms are painted dark Brown. Maybe its just...

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Helpful?
Thank Ankur1905
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ankur1905: Thank you for taking the time to leave a review of your recent stay with us. Here at Sheraton Imperial Hotel, we strive to exceed your expectations each stay. We appreciate all feedback, both positive and negative. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that...

Reviewed 6 February 2015

I would give it negative 5 stars if the rating allowed it. I am a frequent business traveller and Starwood ambassador member so I choose to stay at Starwood hotels whenever I can. I have been staying at this Sheraton every week since October 2014 until now (Feb 5th, 2015), and probably will never come back. This is not because...

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Helpful?
3Thank Kai S
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Kai S: Thank you for your feedback regarding your recent stay. I am sorry to hear that we did not exceed your expectations. I would like to investigate further to learn more about the service that our hotel has provided so that we can look to improve our process for the future. A member of our management staff will...

Reviewed 25 January 2015

We stayed at this hotel when visiting family for Thanksgiving. The property was clean and well kept. The bar staff was very attentive. They let you order from the restaurant at the bar. The hotel was very North Carolina oriented. There were pictures from the Tar Heel State all over the hotel. The bar featured only beers brewed in North...

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Helpful?
1Thank Dixon H
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Dixon H: Thank you for your candid feedback regarding our Hotel and your recent stay. We are delighted you had a wonderful stay with us. We can assure you, your kind words will be shared with all the Team members. Hope you had a wonderful time visiting with family and going to the football game. It is always a...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703-8424
Region: United States > North Carolina > Durham
Price Range: ₹ 6,999 - ₹ 17,562 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have mobility issues, you want a room close to the lobby elevators.”
RuthlessBunny, 22 May 2017 | Read review
“No good rooms - all are dated and OLD”
753btb, 25 Mar 2017 | Read review
“Southeast facing rooms don't have much of a view :(”
ALWP, 19 Feb 2017 | Read review
“Dont leave without trying one of Phillip's omelettes”
AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
TravlBusiness, 30 Jul 2016 | Read review
5 of 5
Sheraton.com
US$ 170* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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