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Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park

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Traveller (59)
Room & Suite (26)
Pool & Beach (4)
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Overview
  • Excellent24%
  • Very good43%
  • Average22%
  • Poor7%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (358)
There are newer reviews for Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park
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11 - 15 of 354 reviews
Reviewed 6 February 2018

I stayed at this hotel for a business trip. The staff was nice and helpful, they suggested a few good place to eat near by. The room was nice and clean. I stayed at this hotel because they event I was attending was being held...More

Thank jemarano
Reviewed 5 February 2018

I stay at this hotel frequently when I travel in the area. I find the staff very kind and helpful and I always enjoy my stay. The breakfasts aren't great, but if you get fresh eggs or omelets made, then it's much better. Lunch and...More

Thank Bruce F
Reviewed 1 February 2018

My husband and I stayed at this Sheraton on January 13th 2018. Upon checkout we advised the clerk of 4 problems with the room. 1. On the evening of the 13th about 8:30 there was no hot water for a shower- I tried running the...More

Thank peg1012
Response from Teresa T, Manager at Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle ParkResponded 3 February 2018

Dear peg1012, Thank you so much for taking the time to provide feedback from your recent visit at the Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park. It saddens us to hear that we have neglected to impress one of our guest when given...More

Reviewed 30 January 2018 via mobile

First visit to this Sheraton. Very pleased with the valet service and the front desk. My room is clean and comfortable. Everyone is friendly and professional. The food is especially good. Both the restaurant and conference buffet were very tasty. The restaurant would benefit by...More

Thank Gary K
Response from Sarah P, Front Office Manager at Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle ParkResponded 31 January 2018

Dear Confusing Reviews, We would like to thank you for your helpful feedback about your recent stay with us at The Sheraton Imperial Hotel, we really appreciate it. We are thrilled to hear that you enjoyed the service from the valet and front desk teams,...More

Reviewed 18 January 2018

My principal complaint with the hotel is unreliable service. As a business traveler, I sometimes miss meals when there are short connections - and expect to be able to grab a bite to eat when I arrive at a hotel during advertised hours for food....More

Thank alphabetsoup2010
Response from Diane T, Customer Service Manager at Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle ParkResponded 20 January 2018

Dear Alphabetsoup2010: I sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Unfortunately, our level of service was severely impacted due to a major snow storm we were experiencing during your stay. Our staff is very dedicated to providing excellent...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Hot Tub
Details
Price range
US$ 121 - US$ 350 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Durham
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 121 - US$ 350 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Durham
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (59)
Room & Suite (26)
Pool & Beach (4)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Heidi H
17 June 2017|
AnswerShow all 3 answers
Response from Ajay R | Reviewed this property |
Not sure.
0
Votes
Quyen C
21 July 2016|
Answer
Response from CJAce11 | Reviewed this property |
Oddly enough ..... I'm staying there tonight in a suite. Yes, it opens to a bed.
1
Vote
jose M
3 September 2015|
Answer
Response from Diane T | Property representative |
Dear Jose M: Thank you for your inquiry. Our guarantee check- in is 3:00 p.m. However, you can request an early check-in but it cannot be guarantee. We look forward to your visit. Sincerely, DianeT Customer Service... More
0
Votes
Room Tips
"Try upper floors"
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"Front side has the best views."
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"If you have mobility issues, you want a room close to the lobby elevators."
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"No good rooms - all are dated and OLD"
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