We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sheraton Imperial Hotel and Convention Center

Show Prices
#31 of 70 Hotels in Durham
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Imperial Hotel and Convention Center
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

297 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 293: English reviews
Start your review of Sheraton Imperial Hotel and Convention Center
 Click to rate
Durham, North Carolina, USA
Reviewed 5 days ago NEWvia mobile

Sheraton has implemented a new "green" program which purports to help the environment but the green that is involved is staff salary. Basically no one comes to your room to empty trash make the bed change the towels or vacuum . For this you get 5$ to spend in their one restaurant. This would not bother me so much if...

 Report
Helpful?
Thank afrdurham
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear afrdurham: We truly appreciate hearing back from you regarding your stay at the Sheraton Imperial Hotel. Thank you for opting into the Make A Green Choice program. The Make A Green Choice program is a guest-facing sustainability program in which our guests can choose to help reduce our environmental footprint. Any guest at a participating property staying two nights...

Asheville, North Carolina
Reviewed 6 days ago NEW

I stayed at the Sheraton for a conference and enjoyed the property. It didn't take 10 minutes walking to get from the rooms to the convention center ballrooms and also only about 10 minutes driving to downtown Durham, so I approve of the size and location. The property connects with a gym next door so there is a large facility...

 Report
Helpful?
Thank ALWP
Roanoke, Virginia
Reviewed 2 weeks ago

I don't normally write a poor review, but I truly feel like this hotel can do better. I am a huge proponent of SPG hotels, specifically Sheratons, but this one really misses the mark. I checked into the hotel and the front desk staff were accommodating - they upgraded me to a suite, which was appreciated. When I asked if...

 Report
Helpful?
Thank WiseKelly
Teresa T, Director of Rooms Operations at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Wkelly, Thank you for taking the time to share feedback from your recent stay. Often the reviews of our guest directly impact improvements of our services and conditions. Your comments have been shared with our management team that we may address items such as mattress replacement or the possibility of adding a new whisky to our repertoire immediately. Our...

Cary, North Carolina
Reviewed 3 weeks ago

If you had left your personal stuff at hotel, the hotel will claim that it is like your stuff in a mall. They claim they don't have any control over who comes to the hotel. I would not take any expensive item to this hotel

 Report
Helpful?
Thank Arealblogger
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Arelblogger: Thank you for your online review. We were sorry to hear of the loss of the item you left behind in a ballroom. We will continue to search for your lost item. thank you for taking the time to notify us. Sincerely, DianeT Customer Service Manager SIHCC

Austin, Texas
Reviewed 4 weeks ago

Just what you expect for a solid hotel in a business trip: quick check-in and check-out, easy parking, comfortable bed, spacious room with the right furniture and functionality to work, read or relax. Plus, it's walking distance to many of the business offices in RTP and a 10 minute drive to the airport. The convenience store in the hotel is...

 Report
Helpful?
Thank TheRealG-Man
Ottawa, Canada
Reviewed 4 weeks ago

Had a very nice visit with the Durham Sheraton Imperial. I was there on business and the folks who took care of me during my stay were incredibly warm and friendly. Looking forward to traveling there again. The only comment I have is that the rooms are a bit dated and worn. But the bed was very comfy - which...

 Report
Helpful?
Thank kconnerty
Reviewed 6 January 2017 via mobile

Attending a convention at this location for the 5th year in a row. I can only provide very positive reviews while wondering why quite a few others have provided less favorable comments. Maybe it is because the prices are a little high. It is a great location. If you are using this location before or after traveling out of Raleigh...

 Report
Helpful?
Thank EDavis44
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear EDavis44: Thank you for sharing your comments about your recent stay at the Sheraton Imperial Hotel. It was our pleasure to host your convention. We are so delighted to hear that you have been a return guest of the Sheraton Imperial Hotel for five years. We are looking forward to a return visit next year. Here at the Sheraton...

Saint Cloud, Florida
Reviewed 7 December 2016 via mobile

I feel a little guilty writing this review as I'm wasting my time, my phone battery and YOUR time reading it. I have NOTHING good or bad to say. As others have said, it's a little old, needs a refresh, but provided quiet comfortable sleep, in a comfy bed. Everything else was so so ....

 Report
Helpful?
Thank BritBoyInFL
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BritBoyInFL: We thank you for taking the time to leave in on-line review of the Sheraton Imperial Hotel. Please, never feel guilty about sharing your experience. I assure you that your comments are important to us. Thank you for taking the time to write, and we hope you will give us another opportunity to better meet your expectations. Sincerely,...

San Francisco, California
Reviewed 7 December 2016 via mobile

The only reason this hotel exists is because of its location. They staff if discourteous to the point of being rude and it makes me wonder what sort of training do the employees go through? The hotel smells old and the carpets are dirty. The room was Ok Food from room service was horrible. I moved out to another hotel...

 Report
Helpful?
1Thank L B
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear L B: Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is appreciated. The Sheraton Imperial is committed to providing our guests with the highest quality services and facilities. Your comments are important to the success of our organization, as we rely on you, our guest, to...

Park City, Utah
Reviewed 5 December 2016

This place is in need of a serious renovation. The service is attentive and the rooms are comfortable but it's really rundown. I went for a business trip and the company that brought me in apologized in advance for putting me up there and said it was their last choice. So I expected a lot worse when I arrived but...

 Report
Helpful?
Thank Godby
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Godby: Thank you very much for taking the time to share your comments about your overall experience at the Sheraton Imperial Hotel. Our Team takes great pride in providing excellent service to our guests. I am glad to hear that you found your guest room comfortable. Our commitment is to work on any areas that any guest mentions. We...

52 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (35)
Viewed
Room/Suite (10)
Viewed
Dining (2)
Viewed
View from Room (2)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Hotel & Grounds (2)
Viewed
Dining (2)
Viewed
Pool/Beach Area (1)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Durham hotels
0.8 km away
DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park
0.3 km away
SpringHill Suites Raleigh-Durham Airport/Research Triangle Park
1.7 km away
Marriott at Research Triangle Park
Show Prices
Show Prices
Show Prices
0.5 km away
Comfort Suites Raleigh Durham Airport/RTP
1.3 km away
Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle
0.5 km away
Sleep Inn Raleigh / Durham Airport
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: ₹ 8,379 - ₹ 19,037 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Travelocity and Priceline so you can book your Sheraton Imperial Hotel and Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Southeast facing rooms don't have much of a view :(”
 of 5 bubbles ALWP, 19 Feb 2017 | Read review
“Dont leave without trying one of Phillip's omelettes”
 of 5 bubbles AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
 of 5 bubbles TravlBusiness, 30 Jul 2016 | Read review
“Club level is best option for value”
 of 5 bubbles reni_p_n, 2 May 2016 | Read review
“I guess they have mini frig, may have to ask for one for your room.”
 of 5 bubbles woodchop7, 12 Apr 2016 | Read review
5 of 5