We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The carpet was stained in our room. The furniture is old and a chair has the arm rest and head rest torn. The people working at the hotel were great though. A lady brought 16 head of kids to the pool which was small and...More
Thank Mark E
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 14 August 2017
Thank you for your feedback we are up for a renovation come December 2017. The hotel is 8 years old and we are aware of the condition of our property. I do hope after our renovation you will give us another chance to...More
I had a great stay at the Marriot Residence Inn. I was there for a conference that was being held in the Embassy Suites which was only a 3 minute walk away.
They served a continental breakfast each morning, which was good and plenty.
Thank Kaysian G
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 24 July 2017
Thank you so much for taking you time to leave your feedback. We pride ourselves on the great stays of our guests. We do hope to see you again in the future.
I stay in many of the different tiers of hotels in the Marriott brand for a guarantee of quality. This was disgusting soI will never stay in a Residence Inn again, I think Holiday Inn Express is really a five star compared to this.
2 Thank lorrainej71
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 10 July 2017
I do apologize about your stay with us. We did have a very large crowd this weekend and I'm terribly sorry our staff and hotel were not up to par. We are up for a renovation come December of 2017 in hopes will...More
We checked in with no problems. I always ask for a room on the highest floor. That request was accomodated with ease. Check in staff was friendly. The room was spacious and clean. I did have to look in the dishwasher to find the coffee...More
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 4 July 2017
Thank you for the kind words, as a hotel we enjoy hearing the positive we do to accommodate our guests. We will be happy to see you again in the future! Have a wonderful day!
The first room we were in had a chair that looked like it could be in a male dorm room. The quilted bedspread had blood on it and other stains. Bugs were crawling on the top sheet. Rug very stained and dirty. They changed our...More
1 Thank Madeline H
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 20 June 2017
Good morning Madeline,
I know we spoke yesterday, and we are up for our renovation December of this year. Our team is doing everything we can to make sure our guests stay are pleasant and satisfactory even though we did not meet this standard during...More
Response from Charlotte S | Property representative |
We have 2 rooms available to accommodate your needs. I would recommend contacting the hotel directly for booking the rooms. 704-454-7862
Thank you for your inquiry.
Are you sure you want to delete this answer?
"All rooms are very old and out dated, terrible beds"