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Smoky Mountain Inn & Suites

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Smoky Mountain Inn & Suites
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161 Reviews from our TripAdvisor Community

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Showing 157: English reviews
surrey
Reviewed 2 weeks ago

We flew to Atlanta and had intended to go first to the coast but Hurricane Matthew put paid to that. So we instead headed in the opposite direction, for the Smokey Mountains. Many hotels were fully booked for the autumn colour season, but we managed to find a room at the Smokey Mountain Inn & Suites. It turned out to...

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Helpful?
Thank jaycee-8
Huger, South Carolina
Reviewed 4 weeks ago

We stayed here because it was close to Bryson city where we were going to do the great smokey mountain railroad. The room was clean beds comfortable but no bathtub and traveling with 2 little ones a tub is pretty important. The breakfast was ok. But the really big surprise is the indoor heated pool! Yes it is indoors and...

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Thank Joanna G
Reviewed 4 weeks ago via mobile

I booked 2 nites at Smoky Mountain Inn and Suites but was unable to stay due to a horrible stench and my Hyperosmia (heightened sensitivity to doors). I immediately notified Katie and left a message for Melanie (Manager), requesting a full refund. I left 5 messages for Melanie and never got a return call. Bianca of Bookings.com was given misinformation...

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Thank Lo-Westbury
Reviewed 12 January 2017 via mobile

I was very impressed with the rooms and hotel. Very nice and clean. Only issue was at 9:30 AM they did not replenish breakfast when it was suppose to go till 10 am. They said they were not bringing out anything else or replace what was gone.

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Helpful?
Thank adnipper
Greenville, South Carolina
Reviewed 30 December 2016

We were in Cherokee for a night and thought we would check out this hotel due to the heated pool and spa. Previous reviews talked about the bathroom sliding door and small shower but neither of those bothered us .The breakfast was okay, the rooms good and beds comfy .We did miss not having ESPN and the wifi would go...

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Helpful?
Thank TNR0420
Anywhere, USA
Reviewed 25 December 2016 via mobile

Check in was easy, the room was clean, the beds were comfortable, the Wi-Fi acceptable. No ESPN channels for my husband, but we were in the area to visit friends, not watch TV. The only ding was the missing door pull on the bathroom pocket door which I informed the front desk about. We would come back.

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Thank RV_Vagabond
US
Reviewed 20 December 2016

I rate this hotel a 3 because its a 3-star hotel and not much more than that. We stayed in mid-November with our two young children. We stayed here because some of the other hotels in the area were booked up. The rate was good for what we got and the room was clean. The bathroom set-up is a bit...

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Thank Travels6
Raleigh, North Carolina
Reviewed 18 December 2016

We came up to take a trip on the Polar Express. The hotel was clean and comfortable. My kids loved the indoor pool and hot tub. Bathroom was a little small and pocket door with no lock was a little cumbersome. The breakfast was good on the weekend but dining room was small and we couldn't find a place to...

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Thank jennyhart02
Reviewed 5 December 2016

I've stayed here twice after going to the Casino.It is only a few miles from the casino. (I like to drive up in the evening , go to the casino, and then get a hotel for the night. Then I head back home the next morning.) I tried this hotel in the early fall and found it very suitable for...

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Thank Martha M
Reviewed 28 November 2016

We had reservations here for the weekend of Oct 28th and 29th. Unfortunately we found bugs in our room and had to leave around midnight on Friday night. After several attempts of trying to talk to the mgr....no luck. They did refund us for our room for Saturday night, however, they refused to give us our money back for Friday...

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Helpful?
Thank Lisa H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included

Additional Information about Smoky Mountain Inn & Suites

Address: 344 Seven Clans Rd, Cherokee, NC 28719-4525
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Price Range: ₹ 3,764 - ₹ 10,619 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Smoky Mountain Inn & Suites 2*
Number of rooms: 84
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Questions & Answers

Here's what travellers have asked, with answers from Smoky Mountain Inn & Suites staff and other travellers.
3 questions
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Daytona Beach
3 months ago
over a year ago

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Questions? Get answers from Smoky Mountain Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 103 at the back of the hotel was very quiet.”
 of 5 bubbles DianeW622, 25 Oct 2016 | Read review
“It said it had wifi, but could never get it to work”
 of 5 bubbles blandgraff, 12 Aug 2016 | Read review
“pick the third floor due to the noise you will receive from rooms above you if you stayed on 1st and 2nd”
 of 5 bubbles itsmetommylee, 25 Jul 2016 | Read review
“NOT HANDICAP FRIENDLY - Rooms are not handicapped accessible. They will tell you they are, but there aren't any height toilets.”
 of 5 bubbles GSOGambler, 8 Jul 2016 | Read review
“Go elsewhere”
 of 5 bubbles lfd1275, 26 Jun 2016 | Read review
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