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This is a quite clean place. The pics speak for themselves. I came early and I had been in town for a few days so it was nice that they have a laundry. The views are spectacular so coffee outside in the morning is a...More
Recently stayed overnight in one of the updated rooms. The decor was modern and very appealing. Room was clean with exception of one trash can that had not been emptied from previous guest. Had I reported it, I have no doubt someone would have come...More
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 5 days ago
Thank you so much for your kind remarks....I am SO sorry the trash was not emptied, and will definitely report it to the housekeeping supervisor. We hope you will return soon! Have a wonderful day!
Our group of 10 recently went on a motorcycle trip to the mountains and stayed at this inn. We were pleased with the staff, they were very accommodating. The rooms were a little old but clean and spacious. The breakfast was a feast! Very nice...More
Thank Southern E
Response from dwelch2017, Admin Support at Chestnut Tree Inn CherokeeResponded 1 week ago
Thank you Southern E for your kind comments, we are quite proud of the breakfast here and always strive to provide excellent customer service! Unfortunately, you must have gotten a room that has not yet been remodeled....we hope you can return soon so we can...More
We stayed as a comp from Harrahs. The inn is in the process of being remodeled. The lobby was appeared clean and the staff were friendly. Our bed was comfy enough and the room was clean. The breakfast buffet was good and we received excellent...More
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 8 January 2018
Thank you so much for your kind review. We are especially glad you received excellent service. We hope you will stay again when the renovations are complete.
It was all fun and games, until the roaches came out... I thought it was just a regular bug, until it crawled into my drink next to the night stand. Nastiest experience ever, I will NEVER stay at this place againMore
1 Thank A TripAdvisor Member
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 11 December 2017
Yes you stayed in room 220 and reported the "roaches" to everyone you came into contact with. I personally went to the room after you departed and found a stink bug....and yes just like lady bugs they come out in droves and with the unexpected...More
Response from covermeimgoingin | Reviewed this property |
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The... More
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The lobby, breakfast room, and all other indoor public areas are non-smoking. Hope that helps!