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Charlotte Marriott SouthPark

74 reviews
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Traveller (36)
Room & Suite (22)
Dining (1)
Overview
  • Excellent49%
  • Very good28%
  • Average12%
  • Poor5%
  • Terrible6%
Travellers talk about
“m club”(8 reviews)
“room updates”(2 reviews)
Free Internet
Free Parking
Breakfast Buffet
Outdoor pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (74)Write a Review
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Traveller rating
35
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LanguageEnglish
35
21
9
4
5
Show reviews that mention
All reviewsm clubrecent renovationsroom updatesevening appetizersrooms are beautifulinfused waterhardwood floorsaaa ratedate nightnice propertyrecommend staying herehigher floorlobby areafire pitshopping and restaurantslocation is greatbed was very comfortable
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1 - 5 of 74 reviews
Reviewed 3 weeks ago

I booked a Saturday night stay at the Charlotte Marriott Southpark via Marriott.com and picked the weekend AAA rate. The wording of the rate description was also a bit misleading because it said "M lounge level, higher floor, queen or king room". I was trying...More

Thank Katladyunc
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 2 weeks ago

Katladyunc First let me thank you for taking the time to share your experience at our hotel. While it seems that you enjoyed many portions of your stay and of our hotel, we clearly missed the boat on others. No doubt we should have taken...More

Reviewed 3 weeks ago via mobile

The wife and I stayed out for the night and booked a great Saturday night AAA rate at this Marriott. The recent renovations look great the and the new lounge is fantastic. The staff was very nice and everything was so clean. The only negative...More

Thank millersj99
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 2 weeks ago

millersj99 A night away is such a treat for any couple and we are flattered that you chose to spend your night away with us. Thank you for your thoughtful review and we can't wait to have you again soon.

A TripAdvisor Member
1
Reviewed 4 weeks ago via mobile

My mother and I brought my daughter to Charlotte, NC to visit the American Girl Doll store. The Marriott is conveniently located to the SouthPark Mall, so that is the reason for our choosing it. We were greeted at the door, and immediately my 8...More

Thank A TripAdvisor Member
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 2 weeks ago

We are so pleased that your family enjoyed your trip to the American Girls store and are excited that we were able to play a small part in it. Floyd truly is and has been a special part of the Charlotte Marriott SouthPark experience. He...More

Reviewed 9 January 2018

As you can see from the other reviews with pictures this hotel recently went through a renovation that left the rooms looking like a Gieco Commercial Set. The elevators are somewhat scary since they appear to be barely functional and according to staff break down...More

Thank mattp78
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 10 January 2018

mattp78 I wanted to thank you for your feedback regarding the inconsistent service levels that you experienced. You are absolutely right when you say just how important consistent high levels of customer service are, we need to be more consistent in this area to be...More

Reviewed 6 January 2018 via mobile

So this is a beautiful hotel - it has old charm and modern conveniences. The gym is amazing and has tons of equipment- no wonder Texas A&M football team stayed here before the Belk Bowl. They have water available and apples - very nice. The...More

Thank Elizabeth S
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 8 January 2018

Elizabeth S, We are so very pleased that even during such a busy time in our hotel you were able to take full advantage of the services and amenities that we provide every day. We would be grateful to have you back anytime!

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 142 - US$ 330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Charlotte
#8 Luxury Hotel in Charlotte
#17 Business Hotel in Charlotte
#31 Family Hotel in Charlotte
#42 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 142 - US$ 330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Charlotte
#8 Luxury Hotel in Charlotte
#17 Business Hotel in Charlotte
#31 Family Hotel in Charlotte
#42 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (36)
Room & Suite (22)
Dining (1)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Kathryn L
29 September 2017|
AnswerShow all 5 answers
Response from Hans K | Reviewed this property |
I believe they do allow service dogs - in fact by law they have to? Agree with the other response - mostly a parking lot - however there is a nice walk towards the left (exit) where you will find some grass spots - I ran... More
1
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Chiki2399
15 September 2017|
AnswerShow all 8 answers
Response from Valerie P | Reviewed this property |
Yes, they serve breakfast.
1
Vote
ChelseaRenee123
9 August 2017|
AnswerShow all 8 answers
Response from James L | Reviewed this property |
Ours didn't. My best guess is that none do. Recommend you call Marriott's 1800 number and ask reservations
1
Vote
Room Tips
"Somewhere else, the courtyard while not as modern service is excellent and consistent which cant be said for..."
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"IF you want a bath it has to be the 1st or 2nd floor."
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"top floor is lovely"
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"Away from the elevator"
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