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Sheraton Charlotte Airport Hotel

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#49 of 180 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Charlotte Airport Hotel
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451 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Charlotte Airport Hotel
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Showing 443: English reviews
Sevierville, Tennessee
Reviewed 30 January 2014

This hotel has been a good location for the trade conference that I am attending. The check in was quick and easy. The room was just as described and very comfortable bed. The shower had more water pressure than any shower I have ever been; very nice. The food and drink are about 25% over priced. Two beers at the...

1Thank Smokediver13
Conway, Arkansas
Reviewed 24 January 2014 via mobile

The room appears to be nice until you look down around the baseboards when trying to find an outlet. No outlets...ugh!!! Had to unplug alarm clock bedding the bed to plug charger in. Plus is the Starbucks coffee with the single serve coffee maker and the complimentary bottle of water the put out for you. Heavy curtains to block light...

Thank FlyMom10
Stockton-on-Tees, United Kingdom
Reviewed 18 January 2014

Good clean, average price hotel, bar food ok and fabulous bar staff. Strange to have an indoor pool for this type of hotel. Shuttle service to airport. Petrol station at entrance is useful for items forgot before travel.

Thank jikoku
Reviewed 13 January 2014 via mobile

When you walk in the front door you will be impressed. Very beautiful decor, nice fireplace, and lobby. However, when we opened the door to our room on the second floor it smelled awful! The smoke smell in the bathroom smelled as if someone just smoked in it. The carpet going into the bathroom was coming undone just to name...

2Thank kasefamily2011
Reviewed 1 January 2014

Acceptable rooms. Great that they have a shuttle to the airport. But like so many other Sheratons there's not one bathroom even remotely close to the fitness room. And there were some undesirables hanging around the pool area at 4:30 am when I had to work out.

Thank HomeGirl2
Reviewed 27 December 2013

Got stuck in Charlotte after my flights were cancelled two days in a row. Gorgeous lobby and great looking pool. Room was spotless but a little shabby. Need to modernize as was hard to find plugs for all of the electronics I have ( used the bathroom plugs). No food around except theirs although there is a pizza delivery that...

Thank Amy B
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Amy, we’re delighted to know you enjoyed your relaxing experience at the Sheraton Charlotte Airport Hotel despite your travel delays! The comfort of our guests is a priority! We take great pride in our staff and will share your kind comments. We also appreciate the suggestions that you have for our property and look forward to welcoming you back under...

Fort Worth, Texas
Reviewed 26 November 2013

I will start my review by saying I did NOT pay for my room the 2 nights I had to stay there & I'm ever so grateful ~ You get picked up by a wonderfully new Mercedes Benz van, The driver polite & knowledgable about the general area, We were dropped off in the beautiful lobby ~ This is where...

1Thank flyaarmy
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for sharing your feedback regarding your most recent experience at our hotel. I am deeply troubled to hear about your experience at our hotel and want to apologize for the inconveniences you experienced during your stay. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable...

Winston Salem, North Carolina
Reviewed 25 November 2013

A full service hotel as close as any to CLT. A bit expensive but the location can not be beat if you need a full service hotel near the airport. Restaurant on site, professional staff and meeting room available. You get what you pay for.

Thank Victor A
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte for your business needs. We are delighted that our staff welcomed you and provided you with courteous and professional service. We are conveniently located near Charlotte Douglas International Airport and many other local attractions. Our banquet facilities boast 15,000 sq. feet of flexible meeting space for any occasion. We truly appreciate your comments...

Pittsburgh, Pennsylvania
Reviewed 16 November 2013

Stayed here twice, both times on SPG points, for 1 night each stay, coming and going on family vacation. Location was good, was able to run out and grab some food for the family with out paying hotel food prices. Rooms were good, not great, but big enough for a family of 4 for a night. The 1st stay the...

Thank psutommy02
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for being a loyal SPG member and choosing the Sheraton Charlotte for your family vacation! I’m delighted to know our team provided you with excellent customer service! We take great pride in our staff and appreciate you taking the time out to recognize our dedicated employees, Lupita and Rosie! Our guests are close to our hearts and we...

Lewisburg, West Virginia
Reviewed 13 November 2013

This is not a 5 star hotel in the usual sense. However, the staff and the service they provided made my stay an extraordinary experience. In addition the rooms were spotless. I highly recommend staying at this hotel if you are in the area. I look forward to my next visit. Kudos to the manager.

Thank magicvent
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for your kind review! On behalf of the Sheraton Charlotte, we are delighted to know our services exceeded your expectations and our staff provided a memorable experience during your visit with us. We are proud of our Sheraton Charlotte team and delighted to provide excellent service to wonderful guests like you! At the Sheraton Charlotte you are family!

146 photos of this hotel

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Management photos: Courtesy of the property manager

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Pool/Beach Area (1)
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  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 

Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Dr, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208-3551
Region: United States > North Carolina > Charlotte
Price Range: ₹ 7,288 - ₹ 16,074 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Hotel Style:
#8 Green Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Charlotte Airport Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Charlotte Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a joining rooms with my sister. Made it easy for our dog to visit.”
 of 5 bubbles frankp348, 17 Oct 2016 | Read review
“room 117 was close to an exit on first floor.”
 of 5 bubbles imdun, 29 Sep 2016 | Read review
“All rooms are probably the same. Its near airport but we didn't notice lots of noise.”
 of 5 bubbles Linda8133, 27 Sep 2016 | Read review
“I would ask for a room with an outdoor view, we had a room facing the lobby/pool area. Doesn't offer any sunlight.”
 of 5 bubbles piecesofadream, 20 Sep 2016 | Read review
“If traveling with a four legged friend as for a room down near 130”
 of 5 bubbles ChrisN496, 7 Sep 2016 | Read review
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