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Hilton Charlotte University Place

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#19 of 176 Hotels in Charlotte
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Hilton Charlotte University Place
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1,452 Reviews from our TripAdvisor Community

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Showing 1,437: English reviews
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Reviewed 3 days ago NEW

Attended a meeting here - and lost my phone! The front desk and security were very helpful and patient as I panicked. A member of the housekeeping staff found it and it was promptly brought to me once Jailyn, at the front desk, thought to call it! I'm grateful to all.

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Helpful?
Thank sarahalin
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Sarahalin, Thank you for taking the time to provide your feedback. I'm very happy to hear that the front desk staff and security were helpful in locating your phone. The housekeeping staff are really great about turning in items that guest may misplace or lose. I'll be sure to commend Jailyn on her fast thinking skills to give your...

Greensboro, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 30 November 2016

Enjoyable stay every time. On-site Parking, helpful staff, hot and fresh breakfast buffet, sports bar, comfortable room, surrounding shoppes, window view of spraying water fountain and the beautifully decorated hotel lobby are just a few of the things that we enjoy every time we stay here. Looking forward to returning soon!

Review collected in partnership with Hilton Hotels & Resorts
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2Thank P A
About Hotel's Favourite Review
Theresa F, Guest Relations Manager at Hilton Charlotte University Place, responded to this review

Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and that you found our breakfast buffet enjoyable. We thank you for your kind comments about our hotel staff and was glad they were super friendly and helpful. We look forward to welcoming you back to our hotel in the not...

Jim Thorpe, Pennsylvania
Reviewed 6 days ago NEW

What a wonderful place! Fast friendly service with a genuine smile. Lynette in the Edgewater Bar & Grill was superb! My food was exactly how I asked it to be prepared. The beverage selection of local craft beers was great. The room was superb, with a wonderful lake view. The Executive Lounge staff were very friendly and helpful. Room Service...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Derek S
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and he fast friendly service. I'm happy that Lynette was superb, during your visit to the Edgewater Bar & Grill. I'll be sure to share you very kind comments with the room service and Executive Lounge staff as...

Seattle, Washington
Reviewed 1 week ago

My company has an annual meeting in Charlotte, and have used this property for 3 years in a row. The service is very friendly, and the location is great. This place could easily be elevated to a great 4 star property with a bit of TLC. I don't understand why in 2017 hotels continue to use shower curtains. I know...

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Helpful?
Thank nbk5276
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, It was our pleasure to accommodate your company annual meeting. I'm glad to hear that you enjoyed the service from the very friendly staff and the location is great. I've shared your feedback with the Executive Team regarding the property, shower curtains, and the pillows. Your feedback will be used to assist in improving guest experience and...

Bay Springs Ms
Reviewed 1 week ago

Schneider National had our Million Mile banquet there very nice. The room was nice and clean and comfortable nice shower . The refrigerator and microwave was nice to have in the room. Just a very nice stay

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank S5993VKstevec
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear S5993VKstevec, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and cleanliness of the room. I'm glad that the amenities of the refrigerator and microwave were nice to have in the room. It was our pleasure to accommodate you during your stay and we look forward to welcoming you...

Blacksburg, Virginia
Reviewed 1 week ago via mobile

This is one of my favorite Hotels to stay at when I am traveling. The staff always go above and beyond to make me feel welcome and the rooms are always perfect. The executive lounge is one of my favorites and I look forward to getting back again soon.

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Helpful?
Thank andrewsQ6088HZ
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear andrewsQ6088HZ, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff. I'm happy to know that this hotel is one of your favorite places to stay. I'm happy that the staff is willing to go above and beyond to make you feel welcome and the rooms are...

Charlotte, North Carolina
Reviewed 1 week ago

The stay was very relaxing and quiet. Didn't have any issues and the staff was very helpful would definately stay again. The breakfast was fresh and good and gave me accommodations to take it back to my room with no problem. There was a snow storm and the cable kept going in and out but over all great experience

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank charlie3332017
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear charlie3332017, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff. I'm happy that the breakfast was fresh and good also that you had the accommodation to take it back to your room. I apologize that the snow storm affected the cable causing it to go in...

Lexington, South Carolina
Reviewed 1 week ago

We couldn't get any sleep due to the noise level in the halls. We informed the staff and they where completely rude. although, rooms where kept clean and lobby was clean. The parking was horrible. We couldn't get any parking spot at 8:00pm.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank S9320CXbrittanyb
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear S9320CXbrittanyb, Thank you for taking the time to share your experience about your recent stay at our hotel. I was disheartened to hear about the noise disturbance you experienced during your recent stay with other guests being loud and disruptive. We have a no noise disturbance policy at our hotel and I apologize our guests did not adhere to...

Reviewed 1 week ago via mobile

Charles B operates the shuttle service for the Hilton. He really went ABOVE and BEYOND in helping 2 ladies get to that RED DOT Sale at Steinmart! He kindly assisted us in getting there and back safely and in a timely manner. He really showed us some true Carolina hospitality! Thank you so much! Your Shoppin' Gals from Toronto Canada😁😁

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Helpful?
Thank MaggielBee
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued MaggielBee, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and our staff was friendly. I'm so happy to hear that Charles went ABOVE and BEYOND in assisting with getting you lady's safely to and from the RED DOT Sale at Steinmart. We look forward to welcoming you...

RI, USA
Reviewed 1 week ago via mobile

Ended up here due to an unplanned stop (cancelled flight) courtesy of American Airlines. Nice room, well equipped (great lighted makeup mirror). Good menu and very friendly staff. Wifi not the strongest however!

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Helpful?
Thank Almon
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for providing your feedback regarding your most recent stay. I'm happy to hear that you enjoyed the room and the makeup mirror lighting was great. Thank you for your kind comments in regards to the menu being good and the staff being very friendly. I do apologize for the weakness of the Wifi connections, this...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Region: United States > North Carolina > Charlotte
Price Range: ₹ 8,182 - ₹ 14,138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Charlotte University Place staff and other travellers.
10 questions
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5 months ago
19 days ago
Greensboro, North Carolina
Charlottesville, Virginia
10 months ago

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Questions? Get answers from Hilton Charlotte University Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great views!!!”
 of 5 bubbles stephaniesJ2418WE, 15 Feb 2017 | Read review
“Request a room close to the elevator if you are high up. But the elevator location is not in the middle of the hall.”
 of 5 bubbles javalover5050, 11 Feb 2017 | Read review
“Trust the staff...they are awesome”
 of 5 bubbles kimwJ2678ZF, 28 Dec 2016 | Read review
“We were on the 9th floor and had a nice view of the Boardwalk area.”
 of 5 bubbles P4340DDsusanm, 19 Nov 2016 | Read review
“Eat lunch at the on site hotel - it's worth it!”
 of 5 bubbles dewanahartley, 1 Nov 2016 | Read review
5 of 5