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Embassy Suites by Hilton Charlotte

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1,198 Reviews from our TripAdvisor Community

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Showing 1,190: English reviews
Charlotte, North Carolina
Reviewed 29 June 2016

Despite roaches in our room and the construction, the stay was ok! Front desk gentlemen were very nice and helpful. Housekeeping did not bring more towels when asked, we had to go get them ourselves. Check out was easy and smooth!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kentoriusb
Destin, Florida
Reviewed 29 June 2016

NOT A HOTEL STAY, BUT A REFUGEE EXPERIENCE. Plastic sheeting on every floor while the lobby is excavated with power tools. There is no lobby in this hotel, just a massive crater. Restaurant is still open despite it too being renovated. More plastic and tape. Celery sticks and tickets for TWO 4-oz drinks at the evening reception. Parking garage full...

Review collected in partnership with Embassy Suites Hotels
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1Thank thetravelingDclan
Tierra Verde, Florida
Reviewed 27 June 2016

The cheerful front desk staff executed the check-in procedure quickly and efficiently, explaining the hotel layout and accommodations concisely, all the while making us feel welcome. The two bedroom, balcony suite on the 9th floor was fabulous! Clean, spacious, new and tastefully decorated. The free wifi was about what I’d expect for free. If you’re a coffee lover, pay up...

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Helpful?
Thank Paul T
Murphy, North Carolina
Reviewed 26 June 2016

Hotel is under renovation and very noisy during the day. Pool was also closed. Made it a bit hard to work during the day in the hotel as I need that. Hotel was not discounted because of this inconvenience. Staff was great from the desk people to the room service people. Would only stay here again when the work has...

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Helpful?
Thank Jim M
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Jim M, Thanks for your review of our hotel. I was happy to see you enjoyed your stay and particularly found our staff friendly. As you noted, we are completing a renovation that has created some noise during the day. Most of the noisy work is completed at this point and look forward to completing the project in a...

Farmville, Virginia
Reviewed 26 June 2016

Under the circumstances this was a nice hotel. I would stay at it again but hope the construction is done by then. Food was good at the hotel restaurant. Staff was very courteous. Internet in the room was not very good but it may have just been because of the construction.

Review collected in partnership with Embassy Suites Hotels
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Thank A7430KPkevinj
Alexandria, Virginny, USandA
Reviewed 25 June 2016

As of late June 2016 this hotel is in the middle of a major renovation, with the entire interior atrium being redone, tons of plastic sheeting everywhere, blocked doors, etc. There was no indication of this when I made my reservation, nor were there any discounts offered upon check-in—that’s not very good business. Subsequently, my room was dusty in a...

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Helpful?
Thank rugby007
Galena, Maryland, USA
Reviewed 24 June 2016

The worst hotel I have ever stayed in, and I stayed 200 nights a year for ten years in hotels. The entire hotel is a construction site with fork lifts, jackhammers and back up beepers inside. The entire hotel is in plastic. Stay ANYWHERE ELSE !

Review collected in partnership with Embassy Suites Hotels
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1Thank DfromGalena
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi DfromGalena, Thank you for your comments. We value your feedback and I completely understand your frustration. We are just finishing up work that required some heavy equipment for a couple of days. Thankfully, the demolition work is behind us this week and we will be removing the plastic barrier. I hope you will consider returning as we will have...

Destin, Florida
Reviewed 24 June 2016

Terrible. Complete and total demolition of the lobby and they are still open? Construction everywhere, garbage in the halls, falling down tiles with mold, 2 drink limit for the happy hour with tickets (never had to give a ticket before. Room key, yes) breakfast was awful tucked into the renovating restaurant. Every question was answered with no! Worst experience at...

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Helpful?
Thank dubayclan
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi dubayclan, Thank you for your review and comments. I apologize for the condition that you experienced. As you mentioned, we are going through an extensive renovation. We had a couple days with significant demolition work being performed and I can certainly understand your frustration. We have completed the demolition stage so thankfully have most of the noisiest work behind...

North Carolina Coast, North Carolina
Reviewed 22 June 2016

The atrium was being demolished but I was gone for most of the time that work was being done. Some noisy neighbors in the room next to me. But the noise stopped before I slept. I could hear running kids in the room above mine but that's probably not unusual for any hotel stay. The room was very nice and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 430davee
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

430davee, Thanks very much for your comments. I'm happy to see you enjoyed your stay despite a few noise issues. I hope you are back soon to see the finished atrium. Cheers! Kevin - GM

Charlotte, United States
Reviewed 22 June 2016

Their website innocently says "We will be hard at work transforming our atrium area, lobby and meeting space May 15 through October 1, 2016 between 9am & 6pm." When we arrived on Jun 17th at 4:30pm we were assaulted with jackhammers in the atrium. It is not a light construction job - they are completely demolishing the signature feature of...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Greg A
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Greg A, Thank you for your comments. We did a few days of heavy noise during the day. As you mentioned, a couple of days did require the breaking of concrete and some jackhammering. I apologize as I know this was not a pleasant time to be in the hotel. We restricted that work to a few hours in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more   less 

Additional Information about Embassy Suites by Hilton Charlotte

Address: 4800 South Tryon St, Charlotte, NC 28217
Region: United States > North Carolina > Charlotte > Eagle Lake
Price Range: ₹ 9,228 - ₹ 16,427 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte 3.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Embassy Suites Charlotte
Charlotte Embassy Suites
Hotel Style:
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#49 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charlotte staff and other travellers.
7 questions
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Kelseyville, California
8 months ago
Pekin, Illinois
over a year ago
over a year ago
Charlotte, North Carolina

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Questions? Get answers from Embassy Suites by Hilton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join Hilton Honors and/or provide your number to receive free wifi and a gift bag.”
 of 5 bubbles 2bemullins5, 19 Mar 2017 | Read review
“Lower floor”
 of 5 bubbles Marabella2014, 7 Mar 2017 | Read review
“Choose an end room, more spacious & private”
 of 5 bubbles tacketsa, 17 Feb 2017 | Read review
“stay on the opposite side of the elevator its away from the road.”
 of 5 bubbles MattB2, 29 Jan 2017 | Read review
“Ask for a room on the back of the property. Rooms on the front have some traffic noise.”
 of 5 bubbles BizTraveller48180, 20 Dec 2016 | Read review
5 of 5