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Renaissance Charlotte SouthPark Hotel

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#14 of 175 Hotels in Charlotte
Certificate of Excellence
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Renaissance Charlotte SouthPark Hotel
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826 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Charlotte SouthPark Hotel
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Showing 811: English reviews
West Hollywood, California
Reviewed 25 August 2015

Friendly people. Sparkling clean property. Great services. Fast elevator. Super modern decorations all around. Fantastic room. Great dining on site. Excellent location. The doormen are funny and super nice. Check in and check and it out.

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Helpful?
Thank Stan D
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property and for recognizing our doormen, they are very enthusiastic with their position and we love hearing our guests appreciate that. We hope to welcome you back for another enjoyable visit!

Reviewed 25 August 2015

Marriotts usually pride themselves on their customer service. Unfortunately this is not the case with Renaissance Charlotte SouthPark. Checked us in under one rate, sent a bill for a different much higher rate. I spoke to their front desk manager Jessica when I called to resolve this issue. After about five minutes of back in forth she said she had...

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Helpful?
1Thank vitaminka_z
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We apologize for the complications you experienced during your stay with us. As we do pride ourselves on providing all of our guests with outstanding customer service, it is unfortunate to hear about your situation. We will follow up with our front desk about details, as this is very uncharacteristic for them. Thank you for bringing this to our attention.

Novelty, Ohio
Reviewed 25 August 2015

Nice room, however, over priced. $229.00 plus $36.00 taxes Staff had an 'elitist' attitude. Inflexible. This is a hotel for deep pockets or extravagant expense accounts, everything was overpriced. Not a good value. We've been to comparable hotels with more perks & as nice a room for $139.00

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Helpful?
Thank igfun4us
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are sorry to hear that we did not deliver you with an extraordinary stay. We understand that there is an expectation for service and experiences when you pay a certain price, which is why we always aim to surpass our guests’ expectations but it seems we fell short during your time in SouthPark. We appreciate you brining this to...

Red Oak, Texas
Reviewed 25 August 2015 via mobile

Very nice hotel. Danny, Michael, and Jessica were all very friendly. Room was comfortable. Bar inside was also very good. They had a nice selection of treats to start happy hour such as desserts and champagne. The hotel is right across from the mall.

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Helpful?
Thank Julie K
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It sounds like your sister trip was very enjoyable and we’re happy to have hosted you! Thank you for acknowledging Danny, Michael and Jessica for their friendliness and we’re glad the hotel was to your overall satisfaction. Please come and visit with us again!

Surrey, England
Reviewed 23 August 2015

overall a good hotel. But despite our confirming 2 days before arrival, we arrived to be told that there was no room. They put us in [and paid for] a 3 star hotel near the airport for one night the 2 following nights were fine but endless apologies don't make up for disrespectful conduct of this kind

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Helpful?
1Thank FootlooseBoy
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Though we’re happy to hear that your overall stay was pleasant, we do apologize for the hotel move. While arrangements were made and we’re glad you returned for two enjoyable nights, we agree that does not make up for the inconvenient change of plans. We have shared your comments with our team to help us handle this situation with more...

Reviewed 23 August 2015 via mobile

We were so impressed with this hotel. It was the 1st time my family had stayed at a Marriott Renaissance and to start there was complimentary champagne and pastries next to the front desk to welcome us. The bellman asked how many nights we were staying (just 2) and proceeded to let us know they will "roll out the red...

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Helpful?
1Thank Stephanie K
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s great to know that we delivered you with “red carpet” treatment! With festive welcome amenities and courteous Ambassadors like our bellmen, we know our guests are in good hands. Thank you for reviewing our property and acknowledging our unique property touches, attentive staff and the great SouthPark area. We hope to see you again!

Reviewed 22 August 2015 via mobile

Husband and I went on a romantic weekend getaway. Danny the bellman set the tone for a great stay. Perfect accommodations. Relaxing stay. Until in the early morning the housekeeping staff banged her keys on the door loudly. When I reminded her I had the Do not disturb sign on the door she just said I'm trying to do my...

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Helpful?
Thank Michele F
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Though we’re happy to hear that we were your destination for a romantic getaway, it is disappointing to hear that your restful morning was interrupted so early. We will share your experience with our housekeeping department to ensure our staff is respecting the “Do Not Disturb” signs on guest doors, along with politely dissolving issues. Danny will value your kind...

Springfield, Ohio
Reviewed 20 August 2015 via mobile

Our family enjoyed our 6-day stay at this hotel. The hotel is located in an upscale area around shopping and restaurants of many flavors. .The hotel is about 15+ minutes from uptown which is where the ballpark is located. The hotel is clean and spacious. ..Our room was spacious with a queen bed, full size pullout and we had a...

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Helpful?
Thank TravelingGirl46
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking time to review our property, we are happy to hear that your family’s week long stay was so enjoyable. Its sounds like you were able to explore a reasonable amount of Charlotte during your trip. We will share your comments for further improving our service as we understand how valued consistency is and hope to have...

Nashville, Tennessee
Reviewed 19 August 2015

When you arrive and are greeted by Kate.....that's just incredible. She's happy, informative, and extremely helpful....to say the least. Lauren in the bar area - another fantastic hire. Wow. They hire just winners. The room is a bit nicer than typical - with a wood entrance. The gym is good. The only complaint is the Internet stinks - even the...

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Helpful?
Thank TravelManSouth
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you taking the time to review our property and to recognize our Ambassadors, Kate and Lauren will truly value your comments about their service and attentiveness. We will share the WiFi reference you made with our team to see how we can further improve the connection. Should you return to SouthPark, we hope to have the opportunity of...

Kansas City, Missouri
Reviewed 18 August 2015

This property is terrific. Wonderful rooms, clean, quiet. Excellent customer service all around from the front desk staff to the doorman to the restaurant staff. They even helped me with a dead car battery! We will definitely stay here again when we visit Charlotte in the future.

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Thank Georges056
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property, we’re happy you enjoyed your stay with us in Charlotte! We’re sorry to hear that you had car trouble but are pleased to know that our Ambassadors were ready to help. We look forward to your returning visit!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: ₹ 8,401 - ₹ 22,112 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a nice corner room on an upper floor”
 of 5 bubbles Yainey, 15 Feb 2017 | Read review
“look at the website...pics are plentiful”
 of 5 bubbles roadguyPittsburgh_Pa, 12 Feb 2017 | Read review
“Best views face the mall”
 of 5 bubbles rachelk1225, 4 Dec 2016 | Read review
“Some rooms face the restaurnat. If you want a room that faces the garden or the stree, please request that.”
 of 5 bubbles GigiNYC, 27 Nov 2016 | Read review
“Make sure to request a room far from the elevator.”
 of 5 bubbles N4884NEhelenw, 2 Nov 2016 | Read review
5 of 5