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Holiday Inn Express Charlotte-Arrowood

168 reviews
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Traveller (30)
Room & Suite (29)
Pool & Beach (7)
Overview
  • Excellent42%
  • Very good26%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“quail hollow”(2 reviews)
“fresh cookies”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Charlotte-Arrowood
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (168)Write a Review
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Show reviews that mention
All reviewsfriendly employeequail hollowfresh cookiesindoor poolfront desk staffbreakfast barwould stay here againroom was cleancarowinds amusement parkbusiness parkmorning breakfastbreakfast stafflate checka great place to stayparking lotfitness centerclose to the airport
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1 - 5 of 167 reviews
Reviewed 9 December 2017

The nights I stayed at this hotel were busy due to multiple flight cancellations so front desk staff were busy. However, they were rude and unprofessional. They seem to think it's fine to put guests on hold for 15 min and never answer their question....More

Thank gfmcintyre
Response from Gloria B, General Manager at Holiday Inn Express Charlotte-ArrowoodResponded 11 December 2017

Thank you for taking the time to comment on your experience that you had during your stay with us. We want to sincerely apologize for any inconvenience that this may have caused during your stay. Management will work on having additional staffing for future. We...More

Hotel's Favourite
Reviewed 5 November 2017 via mobile

I love the design in the lobby, very sleek. Everyone who works there works so hard. Thank you to LaSharn, Billy and Ricky especially. We are also very thankful you have our sons camera, my husband let me know you guys held on to it,...More

Thank bogdana
Reviewed 28 November 2017 via mobile

Not sure why we chose this particular HIE but it’s very nice. They are renovating to make it more modern but they were all so friendly. The location is fairly quiet at night. Laundry. Just off I 77. Room was clean and breakfast is the...More

Thank Elaine R
Reviewed 12 November 2017

We enjoyed our stay here. Staff was super friendly & helpful. We really enjoyed the late check out on weekends! We were able to sleep in a little later, still get breakfast at the hotel, showers & pack up without feeling so rushed!

Thank Tonya H
Response from Gloria B, Manager at Holiday Inn Express Charlotte-ArrowoodResponded 13 November 2017

Thank you for taking the time to comment on your stay with us. Our guest feedback is extremely important to us. We hope that you will stay with us again! Thank you, Gloria B.

Reviewed 19 October 2017

Room was clean, staff friendly. They had "dine in" service which was nice after driving 8 plus hours. And it took less than the quoted 45 minutes for our food to come. The sink drain stopper was not there! The phone cord fell out of...More

Thank Gretchen M
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Tennis Court
Details
Price range
US$ 121 - US$ 214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Family Hotel in Charlotte
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 121 - US$ 214 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Family Hotel in Charlotte
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (30)
Room & Suite (29)
Pool & Beach (7)
Dining (6)
Questions & Answers
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Krysta W
7 September 2017|
AnswerShow all 3 answers
Response from kmt542016 | Reviewed this property |
Contact hotel regarding their policies.
0
Votes
Room Tips
"you could do better at the many other hotels in the area"
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"I always get a room away from the elevator...my room faced the highway.I could NOT hear the traffic, and I..."
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"we stayed on 4th floor and it was super quite"
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"Doesn't seem to differ by room"
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