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My wife and I have no idea if Jeff was just having a bad day or is always a jerk to his customers. What we do know is that we would have probably had a great stay had it not been for the extremely poor...More
1 Thank Jim F
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded 6 October 2015
Dear Jim F,
We sincerely apologize for your poor experience at our hotel as we take pride in providing the best experience for all of our guests. Rest assured, this has been addressed and properly handled with our team to ensure we are delivering top...More
Okay hotel; nice staff.
There are better options around with better value pound for pound. Breakfast option for spg platinum members was one of the worst I've seen in the entire spg world.
Free parking is offered and has an outdoor pool only. Lower-end gym...More
We travel from Sydney to Charlotte and have stayed in various hotels over the years. By far, this hotel is the most decent in price and offers great service, is super clean and has a lot of little extras. I would not hesitate to recommend...More
Nice staff--friendly and helpful. The facility is also nice and should be a great near-airport hotel. Sadly there are huge maintenance problems. The ice machine on floor five was out with a sign explaining "out of order". I wonder if the sign should just have...More
2 Thank wandering_bob231
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded 3 September 2015
While we are pleased to hear you found our team to be very friendly and helpful during your stay, we apologize for the complications you encountered at our hotel. Rest assured, your comments have been addressed with engineering and properly handled. We regret...More
I chose this hotel on a trip back to Florida as it was close to the interstate and I was a Starwood member and have good luck with the chain in the past. The desk clerk upon check in was competent and friendly however they...More
Thank Daiv S
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded 20 August 2015
Dear Daiv S,
We sincerely regret your disappointing experience and apologize for the conditions you encountered in your room as this is not the standard we expect to uphold. Please rest assured that we have addressed your comments with engineering to handle properly. We greatly...More
US$ 95 - US$ 172 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Four Points By Sheraton Charlotte Hotel Charlotte ,
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to ensure that your stay at our property provides you with a positive experience. Thank you again for writing to us as we always value and appreciate your feedback.