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Westin Charlotte

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#30 of 175 Hotels in Charlotte
Certificate of Excellence
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Westin Charlotte
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1,454 Reviews from our TripAdvisor Community

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Showing 1,433: English reviews
Reviewed 9 March 2015

The hotel and location is great. It wasn't our 1st trip staying at this particular Westin. Coming from a GM at a resort in Myrtle Beach, I just wanted to share some concerns. I was very surprised about the front desk service, I expected more friendliness and assistance. Didn't give us a bit of information regarding the grounds of the...

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1Thank Jarrett H
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are sorry we did not meet your expectations. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin Charlotte experience. Be well, Guntram Merl Hotel Manager

Reviewed 8 March 2015

For this to be a supposedly for star hotel there is no frills about it.. dont get me wrong, the rooms and common areas are very clean, and the rooms are average size. There is no microwave in the rooms and if it wasn't for me asking front desk was there anywhere I could heat my food, I also wouldnt...

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1Thank toya38
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad you enjoyed our location in the city, but sorry we did not meet your expectations. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin Charlotte experience. Be well, Guntram Merl Hotel Manager

Alamogordo, New Mexico
Reviewed 5 March 2015 via mobile

This is a Beautiful High rise Hotel right in the middle of everything! There is a great bar in the hotel which works as a wonderful meet and greet place or at the end of the evening, finish your night there at the bar. A lovely restaurant in the hotel with yummy food and great selection. Train service at the...

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2Thank TeamWilson2014
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad you had a wonderful time and enjoyed the food with us during your stay. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Colorado Springs
Reviewed 28 February 2015

We stayed at this hotel while attending a conference. It is across from the conference center - so a good hotel. Our room was nice and it is a great location The resturants are nice but expensive. It is near their fast train - we found out we could take the fast train to other areas of Charlotte and eat...

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1Thank CoRussianvisitor9
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for reviewing our hotel. Having the convenience of our light rail system, Lynx is a pleasure. I'm happy to hear you enjoyed your experience. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manger

Wilmington, North Carolina
Reviewed 26 February 2015

We recently had a flight cancellation in Charlotte when they had a ice and snow storm. All flights were cancelled at the airport and it was a zoo. Rental cars were not available, the line for taxis was hundreds of people long and we had no luggage. Some how the airport arranged to buses to go to the Westin downtown...

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1Thank scott a
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for reviewing our hotel. We're elated about our staff, and that you feel the same! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manger

Reviewed 22 February 2015 via mobile

Enjoyed my experience at the Westin. Staff from the time I stepped out my car, to check in, and checking out were accommodating and friendly and service with a smile. I love the option of in/out parking garage for one fee. The rooms were clean and comfortable.

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1Thank Jwebb626
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We agree with you, our staff is the best! We hope to welcome you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

North Carolina
Reviewed 20 February 2015

The room was large, clean and very well-maintained. Bed was comfortable and the bathroom was modern and clean. Overall, housekeeping has done a good job at keeping the room clean. I've stayed multiple times, and had very consistent housecleaning through out. I liked that the refrigerator is empty and not filled with mini-bar items. Starbucks coffee was replenished daily and...

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Thank iaccess
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad you found our property to be clean as we take great pride in this. We look forward to welcoming you back on your next visit to Charlotte. Be well, Guntram Merl Hotel Manager

Miami, Florida, United States
Reviewed 18 February 2015

My husband and I were there over Valentine's Day 2015. Upon arrival, we were greeted warmly by the staff and had no wait to check in. Our room was fine, perfectly adequate for the price. On the night of the 14th, we were tired from a day of sightseeing and chose to cancel our dinner reservation outside the hotel and...

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Helpful?
1Thank Elizabeth H
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are sorry your previous stay did not meet your expectations. We appreciate feedback in all forms and use it to make ourselves better. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin Charlotte experience. Be...

Indian Land, South Carolina
Reviewed 16 February 2015 via mobile

My husband and I stayed here for two nights this past Valentine's Day weekend for our second babymoon. I must say it was hard to leave! Hotel: The Westin is right in Uptown located across from the Convention Center and next to a light rail station, The Epicentre is only a 10-minute walk away (yes, we braved the cold, but...

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1Thank kaimantha
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad you got to partake in the Make a Green Choice program. It helps us do our part for the environment and reward the guest for their help. We look forward to welcoming you back on your next visit. Be well, Guntram Merl Hotel Manager

Salem, Oregon
Reviewed 16 February 2015

We've had the pleasure to stay at the Charlotte Westin three times now. It seems to be getting even better--from the front desk to the quality of service to the checkout, the Westin performed at a high level.

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Thank Mark M
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad you had such a great time with us. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: ₹ 10,400 - ₹ 35,628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
9 questions
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Franklin, New Jersey
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Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for City View at reservation”
 of 5 bubbles AGrayghost, 2 Jan 2017 | Read review
“Good views from either side of the hotel”
 of 5 bubbles luv2travel0679, 14 Dec 2016 | Read review
“I prefer upper floor, quiet.”
 of 5 bubbles FastGirl39, 7 Nov 2016 | Read review
“24th floor had great city view and quiet”
 of 5 bubbles mwc104, 6 Nov 2016 | Read review
“Become a Starwoods member. Their member floors were higher up in the building.”
 of 5 bubbles O6138EFdeniseg, 4 Nov 2016 | Read review
5 of 5