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Hilton Garden Inn Charlotte Uptown

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Traveller (102)
Room & Suite (173)
Dining (28)
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Overview
  • Excellent57%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
“front desk”(103 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
3 Star Hotel
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Additional information
Offers from Hilton Garden Inn Charlotte Uptown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Charlotte Uptown
Special Offer: Double Points, Every Stay
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (835)
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Traveller rating
454
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All reviewsnascar hall of fameconvention centerfront deskshuttle serviceparking garagewhirlpool tubgreat hotelwithin walking distancemile radiusdirectly across the streetfree shuttlebank of america stadiumroom was cleandowntown areahotel shuttlespectrum centerbusiness trip
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11 - 15 of 824 reviews
Reviewed 13 May 2018

The beds are very soft I the rooms. There are no drawers in the rooms to store clothes, there are only 2 shelves that make it difficult if you are staying longer than over night. Valet parking is none existent. We were told for best...More

Review collected in partnership with Hilton Garden Inn
Thank henrysanguily
Response from ekohlenstein, General Manager at Hilton Garden Inn Charlotte UptownResponded 4 weeks ago

Thank you for sharing your sentiment. We regret missing a few opportunities during your stay and will be sure to use your comments as a coaching tool to make improvements. We look forward to your return visit under better circumstances.

Reviewed 3 May 2018

Front desk could have asked if I really needed a wheelchair accessible room. Perfect for someone that requires one but harder for me since I could keep items in the bathroom. The bathroom needs updating also. Th e shower head was broken (not properly connected...More

Review collected in partnership with Hilton Garden Inn
Thank trcoten
Response from ekohlenstein, General Manager at Hilton Garden Inn Charlotte UptownResponded 4 May 2018

Thank you for your feedback. We regularly struggle with accessible room assignments, as most hotels do. On one hand we would like to always have one of these rooms types available in the event one of our guests requires it, balanced with our interest in...More

Reviewed 29 April 2018 via mobile

Stayed at this hotel while attending a meeting st the convention center. Great location and great staff. If you are looking for a vonvient location and clean hotel the Hilton Gardens Uotown is for you.

1  Thank Stone2013
Response from ekohlenstein, General Manager at Hilton Garden Inn Charlotte UptownResponded 30 April 2018

We cherish your endorsement and will celebrate your comments as a team. Thank you.

Reviewed 29 April 2018

I was here for a convention and the staff alerted me that a back door to the convention center was directly across the street. This was very convenient to go back and forth. The staff was very friendly and informative.They also have a shuttle that...More

1  Thank Louie H
Response from ekohlenstein, General Manager at Hilton Garden Inn Charlotte UptownResponded 30 April 2018

Thank you for taking the time to share such a positive sentiment about your stay. We sure appreciate the recognition and look forward to your return visit.

Reviewed 17 April 2018

Good clean hotel, nice staff. Was in and out, but everything went smooth on a business trip. Good stay and easy access to highway if passing through. Weekend rates can be great if no athletic events are in town. Walking distance to many local decent...More

Thank Frank M
Response from ekohlenstein, General Manager at Hilton Garden Inn Charlotte UptownResponded 18 April 2018

On behalf of the entire staff, it was a real pleasure hosting you during your pass through Charlotte. Folks are often apprehensive about staying Uptown while passing through town but as you mentioned, we have surprisingly easy access from I-77 or I-85. Maybe next time...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 119 - US$ 284 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Romantic Hotel in Charlotte
#15 Business Hotel in Charlotte
#17 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 119 - US$ 284 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Romantic Hotel in Charlotte
#15 Business Hotel in Charlotte
#17 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (102)
Room & Suite (173)
Dining (28)
Pool & Beach (19)
Amenities (38)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
kris0121
16 February 2018|
AnswerShow all 2 answers
Response from ekohlenstein | Property representative |
We do offer a full hot cooked to order breakfast for $12.95. We look forward to seeing you soon.
0
Votes
RodneyS01
12 February 2018|
AnswerShow all 4 answers
Response from Cavu F | Reviewed this property |
You need to call the hotel and see if they would run their van/shuttle out that far. You could also use a taxi or Uber. You can also check the city bus schedule (CATS)...Charlotte has a pretty extensive bus system; however... More
0
Votes
ccmom2014
31 October 2017|
AnswerShow all 2 answers
Response from Gina O | Reviewed this property |
I’m only familiar with the buffet prices but the staff there is extremely accommodating so they may work something out for you to purchase ala carte for your children. Happy travels.
1
Vote
Room Tips
"Higher floor was very quiet."
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"go high and away from elevators"
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"Not on the NASCAR side of the hotel"
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"Ask for a room facing the city on an upper floor to get a nice view of downtown..."
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