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The Ballantyne Hotel and Lodge

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The Ballantyne Hotel and Lodge
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749 Reviews from our TripAdvisor Community

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Showing 736: English reviews
Lake Charles, Louisiana
Reviewed 16 December 2014

It is evident the employees of The Ballantyne had extensive customer service training. From the restaurant to room service as well as the spa, the customer service was professional and consistent. My stay was an extended nine day stay during Thanksgiving week, the staff was friendly and addressed me by name each day. I even received a gift from a...

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Helpful?
1Thank Wendy_19661953
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Wendy_19661953, Thank you for staying with us over Thanksgiving. We truly appreciate your kind words regarding our staff and consistent, professional service. At The Ballantyne, we aspire to make every guest feel comfortable and special. We look forward to welcoming you back soon. Sincerely, Peter Grills General Manager

Huntersville, North Carolina
Reviewed 3 December 2014

Whether for a business meeting, golf outing or a getaway experience, the Ballantyne will not disappoint. Very nicely appointed rooms with spacious and well equipped bathrooms, and all the amenities you can ask for, this hotel is a truly rewarding experience. Conveniently located close to the highway, it is easy to find. Parking is free and there is close by...

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Helpful?
1Thank NC-World-Traveler-Sr
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear TropicalTravelerNC, Thank you for recommending The Ballantyne for meetings, golf outings and getaways. We appreciate you taking the time to share your wonderful feedback regarding our accommodations, amenities, overall experience and location. Our hotel is committed to raising the standards for excellence in hospitality. We hope to have the opportunity to welcome you back soon. Sincerely, Peter Grills General...

Reviewed 20 November 2014

The amazing Ballantyne cottage made me feel like I was far away on vacation. It is absolutely gorgeous! It is breath-taking with an amazing golf view. The spa is incredible and everyone makes you feel like you are at home. The hotel thinks of everything with amenities to make your stay pleasant.

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Helpful?
1Thank BeeRadaideh
Ballantyne H, Director of Food & Beverage at The Ballantyne Hotel and Lodge, responded to this review

Dear Chuckadv101, Thank you for your compliments regarding your experience at Gallery Restaurant. We are pleased you enjoyed the cuisine and service and appreciate you recommending our grits. Our culinary team strives to be creative with presentation and changes the menu seasonally to feature the best ingredients from local farms. We hope to have the opportunity to serve you again...

Cleveland, Ohio
Reviewed 16 November 2014

Best part of the hotel was The Gallery Restaurant. Excellent. The hotel was nice. Staff was very helpful and friendly. However this was not up to SPG standards. Example, silicone patch around the shower covering up mold. Should have been re grouted. Have stayed in quite a few SPG hotels around the world and this was not up to the...

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Helpful?
1Thank SixAces
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear DeadEyeACE, Thank you for taking the time to share your feedback from your stay at The Ballantyne. We value your comments regarding Gallery Restaurant, staff, spa and overall experience, and we apologize that we did meet your expectations for a Starwood Luxury Collection Hotel. We take all comments very seriously and have shared them with our executive team. Your...

Cincinnati, Ohio
Reviewed 13 November 2014

This is a great hotel, excellent service, helpful, courteous staff...the spa is terrific...the golf course is scenic and challenging...but be prepared for super fast greens with lots of undulations...

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Helpful?
Thank Chuckadv101
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Chuckadv101, We appreciate your wonderful feedback regarding our hotel, staff, spa and golf experience, and thank you for staying with us. We are delighted you enjoyed your visit and hope you played well on our course. We hope to have the opportunity to welcome you back soon. Sincerely, Peter Grills General Manager

Iowa
Reviewed 11 November 2014

I stayed at the Ballantyne for a business conference. The property has a very luxurious, southern feel to it. The rooms, common areas, and conference rooms are all beautiful. The grounds include a golf course, and some open green areas. However, it is in the middle of a busy shopping and business area. This is also convenient, as many restaurants...

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Helpful?
Thank 3catsmom
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear 3catsmom, Thank you for staying at The Ballantyne for a business conference. We truly value your compliments related to our property, grounds, location, cuisine, wine selection and spa. Our entire team aspires to give our guests the best in hospitality during their stays. Thank you for recommending our hotel for meetings and special events, and we hope to welcome...

Reviewed 3 November 2014

We hosted our wedding here and all of our wedding guest stayed here the night of the rehearsal and the wedding. This hotel is fabulous! They have an incredible spa and salon. Their stylist are highly trained and very professional. I ended up switching from my personal salon to the Ballantyne Salon permanently for haircuts and such because of their...

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Helpful?
Thank Michelle W
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Michelle W, Thank you for hosting your wedding at The Ballantyne. We appreciate that you enjoyed all of the amenities we offer at the hotel such as our spa, salon, golf course and Gallery Restaurant, as well as our accommodations. At The Ballantyne, our staff is committed to ensuring our guests have the best stay experience possible. Thank you...

Ellicott City, Maryland
Reviewed 3 November 2014

Was recently there for a wedding and was absolutely impressed. I'm a huge fan of the Luxury Collection hotels as the standard of excellence is very nice. Not sure how many wedding packages they offer, but this was the first wedding that didn't leave me hungry at the end. There was an open bar before and during the reception and...

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Helpful?
Thank tcj615
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear tcj615, Thank you for recently staying at The Ballantyne, and we are pleased you were impressed. We value your comments regarding our levels of service and quality and are happy you enjoyed the wedding and cuisine. Our hotel team strives to provide our guests with memorable experiences. We hope to have the opportunity to welcome you back soon. Sincerely,...

Jacksonville, Florida
Reviewed 31 October 2014

I chose the Ballantyne over the Ritz Carlton for a stopover en route from Florida to the Blue Ridge Parkway as it seemed exceptional value for a similar level of quality - and that's how I found it. The hotel is less than 15 years old, but manages to exude an air of classic luxury. The rooms are spacious and...

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Helpful?
Thank rowley32256
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear rowley32256, Thank you for selecting The Ballantyne for your stay during a recent road trip. We are delighted our hotel met your expectations in terms of value and quality and appreciate your kind words regarding our accommodations, golf course, Gallery Restaurant and staff. Our hotel team strives to offer Southern hospitality at its finest, and we are happy you...

Hampton, Virginia
Reviewed 30 October 2014

Wonderful hotel. Ask for a grand deluxe room...Spacious and comfortable. Beds are sooooo comfortable. Staff is above excellent. Ask for Sarah at the Front Desk and she is so accomodating! Everything is 5 Star!

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Helpful?
Thank SusieS525
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear SusieS525, Thank you for sharing your experience staying at The Ballantyne and for your compliments regarding our hotel, accommodation, service and recognizing Sarah. Our staff is dedicated to delivering the bets in service and experience to our guests. We hope to have the opportunity to welcome you back soon. Sincerely, Peter Grills General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Region: United States > North Carolina > Charlotte
Price Range: ₹ 14,694 - ₹ 29,053 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
5 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are good”
 of 5 bubbles paulwiseman2016, 13 Feb 2017 | Read review
“Go for the breakfast package to save a few dollars.”
 of 5 bubbles irbflyfish, 1 Feb 2017 | Read review
“Ask for a room overlooking the golf course”
 of 5 bubbles ahbaggins, 21 Nov 2016 | Read review
“Balcony with golf view. If you do not request a golf view you will be overlooking the parking lot.”
 of 5 bubbles obrienstech, 10 Nov 2016 | Read review
“Forego the option of a sundown view for early morning sun overlooking the golf course.”
 of 5 bubbles martin_mcdowell, 31 Oct 2016 | Read review
5 of 5