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We don't stay at this chain very often, but that may change after this visit. The lobby area is very open, clean and inviting when you enter the hotel. The front desk clerk was very friendly and welcoming. The whole hotel, including the rooms and...More
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 26 May 2016
Thank you for sharing your experience at the Fairfield Inn & Suites Charlotte Matthews through the Guest Satisfaction Survey.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have...More
Rooms are very clean and classy, as is the pool and weight area. Front desk is very friendly and helpful. I had a mix up with my debit card and they were very helpful as to sort it out. Superb service!More
Thank Zach R
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 7 June 2016
Thank you taking the time to review our property. We appreciate the kind words regarding our pool, weigh area. We appreciate your feedback and your business, we hope that you will use again when you are in the Charlotte Matthews area again.
We stayed here over the weekend and our room was clean and quiet. The continental breakfast has quite a variety and the staff is accommodating and friendly. It's worth the price to stay. They have amenities (pool and e excise room) that looked clean and...More
Thank Kris W
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 15 May 2016
Dear, Kris W,
Thanks for your review, we hope next time you have time to enjoy all of our amenities. Hope to see you again in the near future.
The staff was friendly and welcoming. The layout of my room was ideal - it had a great flow with a couch area with a television and a bed area with a TV but they weren't separate rooms. They also have an excellent pool here....More
Thank Grant L
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 21 April 2016
Dear Grant L,
Thank you so much for the 4 star review! We are excited to hear that you had a great trip and the room layout was ideal for you the staff was excited to read your review. We hope we have the pleausre...More
We had a really nice stay at the Fairfield Inn. Everything was nice and clean. We were especially impressed with the exceptional service of one, Ms. Patty! She was so good to us and she made us feel like her favorite children and we're both...More
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 14 April 2016
Thank you for the great review of our hotel. We are pleased to hear that the Patty service was outstanding and you took advantage of our breakfast waffles. We hope we have the pleasure of welcoming you back soon.