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Upon checking Anna was at the concierge desk and held a very friendly convo with me about the city ,I mentioned it was my birthday along with my sister .. She then made sure that our experience would be a great one to remember along...More
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 3 days ago
Happy Birthday to you and your sister! We love to celebrate special occasions and are excited to read you appreciated the efforts of our team to make your stay unforgettable. It was such a pleasure to have you both stay with us at Sheraton Charlotte...More
Upon arrival, I was told that I was the Guest of the Day, and I would be able to enjoy the benefits of being a VIP guest. I received free parking for the night, chocolates and champagne chilled in my room, free breakfast vouchers, and...More
Thank Brittany D
Response from Andra C, General Manager at Sheraton Charlotte HotelResponded 7 December 2017
Congratulations on being chosen our Guest of the Day, Brittany! It was a pleasure to have you here and we are glad you enjoyed your stay. Our guests and their comfort are our number one priority at our hotel. Thank you for reaching out to...More
I have so much to say about this hotel. I work at hotels all the time and I know the standard, this did not come close to what I was expecting.
1. I walked into and accessible room and the bathroom floor was horrible. It...More
Response from Amit P, Guest Relations Manager at Sheraton Charlotte HotelResponded 2 weeks ago
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Charlotte Hotel.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our...More
Being selected the Guest of the Day when they didn't even know we were celebrating my mom's 70th birthday was the icing on the cake!
Every minute of our stay there was magical and we will stay there again. Every person we interacted with added...More
Thank Tammy Y
Response from Andra C, General Manager at Sheraton Charlotte HotelResponded 2 weeks ago
Happy 70th to your mom, and congratulations on being selected our Guest of the Day! I am so glad to hear that your stay was so wonderful, especially during such a special occasion. Tammy, we hope to welcome you back to the Sheraton Charlotte in...More
We we're on the club level floor. The room was bed was comfortable. The room was spacious and had a great view. The bathroom was on the smaller side.
They had a Starbucks in the lobby which was nice, except for when I ordered a...More
Response from Andra C, General Manager at Sheraton Charlotte HotelResponded 4 weeks ago
Carrie, thank you for your review. I’m pleased to hear the front desk staff was welcoming and accommodating, and that you especially enjoyed the comfort of your bedding and overall accommodations. Still, it is disappointing to find out that some areas of your visit were...More