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All reviewsfront deskbreakfast roomhallway carpetnight auditorjack in the boxtwo queen bedseasy accessthe hotel staffrooms are cleanstayed one nightyogurtbreakfast staffwould definitely stay here againnice stayravenmooresvilleinterstate
I was here for a week-long business trip, so while I was staying alone and didn't need much by way of extras I still wanted a nice place to sleep with a comfortable bed and nearby conveniences (restaurants, shopping).
I liked my room very much...More
Response from Kyle R, General Manager at Fairfield Inn Charlotte NorthlakeResponded 13 April 2017
I am so happy to hear that you enjoyed your stay at our hotel while in Charlotte! I am so glad to hear that we could make your week-long business trip comfortable and easy. Customer satisfaction is something that we take very seriously...More
Stayed here while visiting family in the area. I used the mobile check in option and I got a text when my room was ready (love that!)
Check in was quick, room was clean and well appointed. Beds were comfortable and there wasn't any road...More
Response from Nailah G, Assistant General Manager at Fairfield Inn Charlotte NorthlakeResponded 16 March 2017
As a valued guest, it was definitely our pleasure to have you. We are pleased to know that we were exceedingly accommodating and from our customer service to our property and its entirety, that you had an amazing experience with us!
Clean always first class service from staff. Not being snooty but I typically stay one tier above this level but this property accommodates guests above and beyond- clean friendly and always ready to help! Customer service is very alive here and I LOVE IT!!More
Response from Nailah G, Manager at Fairfield Inn Charlotte NorthlakeResponded 6 March 2017
Thank you so much for you amazing review GATRAVELER69!!!! We are so happy that you enjoyed your stay with us. Guest satisfaction is something that we take very seriously and are so happy you enjoyed your time here!! We hope to see you again if...More
To road warriors, consistency is king and the hotel staff is the key. The hotel is simple, modest, well kept, clean and functional. The staff keep it that way. I noticed the mini fridge wasn't cold and left a note. It was replaced the next...More
Thank Bert B
Response from Nailah G, Assistant General Manager at Fairfield Inn Charlotte NorthlakeResponded 18 December 2016
Dear Bert B,
Thank you so much for sharing your experience at the Fairfield Inn Charlotte Northlake!
We take pride in knowing that we have not only met, but exceeded your expectations week after week at our property. We look forward to continuing to accommodate...More
As a member of the frequent guest program we have been to many Marriott hotels from the JW to Saints & Sinners. Unfortunately this one doesn't meet those basic standards that we have come to expect from Marriott. First, the sink outside the bathroom leaked....More
Response from Nailah G, Assistant General Manager at Fairfield Inn Charlotte NorthlakeResponded 30 October 2016
Thank you for taking the time to share your experience in regards to your recent stay at the Fairfield Inn Charlotte Northlake.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your...More