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Best Western Plus Charlotte/Matthews Hotel

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Traveller (34)
Room & Suite (21)
Dining (5)
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Overview
  • Excellent39%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible15%
Travellers talk about
“room was clean”(20 reviews)
“stay there again”(12 reviews)
“hot breakfast”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
Offers from Best Western Plus Charlotte/Matthews Hotel
Special Offer:SAVE 20% in Charlotte!
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Offers from Best Western Plus Charlotte/Matthews Hotel
Special Offer:SAVE 20% in Charlotte!
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (323)
There are newer reviews for Best Western Plus Charlotte/Matthews Hotel
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Traveller rating
118
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18
48
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118
84
50
18
48
Show reviews that mention
All reviewsroom was cleanstay there againhot breakfastyogurtwi fiminute drivegreat customer servicedesk clerkenjoyed my stayfitness centerthe breakfast areaparking lotupgradeslaundrymicrowavechannelsflorida
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11 - 15 of 318 reviews
Reviewed 17 December 2017

Very nice staff and hotel. Housekeeping needs to be retrained. The breakfast was good and it is centrally located around everything. I would like to see better housekeeping practices. Other than that, it's nice

Review collected in partnership with Best Western
Thank 738nikiac
Reviewed 4 December 2017

I needed to book the hotel at the last minute so it would not have been my first choice due to location. Overall, the hotel served it's purpose. It's a bit dated and could use renovation but the bed was comfortable enough. On the plus...More

Review collected in partnership with Best Western
Thank traveller2Atlanta_GA
Reviewed 30 November 2017

The hotel lobby was clean but the hallway on third floor had an odor. When I arrived in my room it had a stuffy odor. When I pulled back the comforter there were strands of hair on the sheet. I requested another sheet and the...More

Review collected in partnership with Best Western
Thank jenniferdI9316KP
Reviewed 27 November 2017

Stayed at this hotel for one night with my family and will never be back. Refrigerator did not work , rooms not very clean and mattress was like sleeping on a rock. Do not recommend at all until they do some major upgrades.More

Review collected in partnership with Best Western
Thank Melissa B
Response from Kam P, General Manager at Best Western Plus Charlotte/Matthews HotelResponded 28 November 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed 21 November 2017

We came to exhibit our artisan product at the Southern Christmas Show and found the place which we will hereafter stay when in the area. The staff was very personable and helpful. We truly felt it was our home away from home for the two...More

Review collected in partnership with Best Western
Thank leonp31
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$ 88 - US$ 138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 88 - US$ 138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (34)
Room & Suite (21)
Dining (5)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Renee P
8 January 2017|
AnswerShow all 2 answers
Response from Teresa B | Reviewed this property |
No smoking inside but very convenient outside. Ask for a room "at end of hall near exterior stairs."
2
Votes
Jim P
1 March 2015|
Answer
Response from Chianti D | Property representative |
Mr. Potter Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day... More
0
Votes
Room Tips
"The lower number the room, the further you are away from the busy road."
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"Maybe double beds are softer? If not, try the sofa bed!. Turn on your fridge when you get there. Bring a..."
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"Don't stay here"
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"Facing the front side of the Hotel"
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