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Hilton Garden Inn Raleigh-Cary

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#2 of 22 Hotels in Cary
Certificate of Excellence
GreenLeadersPlatinum level
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Hilton Garden Inn Raleigh-Cary
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638 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Raleigh-Cary
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Showing 629: English reviews
Purlear, North Carolina
Reviewed 8 October 2016

My first stay at the Hilton Garden in Raleigh! I love, love the hotel! Great staff, so clean, and they do little extra things to make it special! I will definitely stay again! Wish I could have extended my stay, but was only there overnight after seeing the concert!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 4_Happy_Camperzzz
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear 4_Happy_Camperzzz, We're so pleased that you enjoyed your first stay at our HGI Raleigh-Cary. Thank you for sharing your guest experience with everyone. We hope to be your go-to hotel when you attend concerts in and around Raleigh-Cary. Thank you!

South Florida, Florida
Reviewed 4 October 2016

This is a very nice HGI comfortable stay, beds a little hard, great housekeeping. fitness center was too small for the number of people using it. coffee was good. parking was good. location off highway good and close to airport. of course there was a Target near by. staff is super nice.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cheleNJ
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you cheleNJ for sharing your Hilton Garden Inn Raleigh-Cary guest experience. It was a pleasure to earn your business. Regarding the beds, we do feature adjustable Garden Sleep System beds. From your comment, I am assuming you were not aware that you can adjust the firmness to your liking. Sorry about that...We do appreciate your very nice comment regarding...

Maiden, North Carolina
Reviewed 2 October 2016

This was a great hotel. Very clean rooms and lobby. The staff was very helpful and friendly. The breakfast was very good, with a good selection to choose from. The pool area is very clean with hot tub

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank A3942MIheatherc
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you A3942MIheatherc for sharing your Hilton Garden Inn Raleigh-Cary guest experience. It was our pleasure to earn your business. Thank you for recognizing the stellar efforts of our fine staff. Safe travels!

Charlotte, North Carolina
Reviewed 27 September 2016

Terrible all around experience from dirty room to arguing housekeepers it was bad. The bartender the second night was pushy and not a great server. If it wasn't for my brothers wedding being there I would have left.

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Helpful?
Thank Jamar J
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear Jamar J, We're very sorry that your stay was not up to our high standards. Clearly your guest experience was disappointing. Again, we're very sorry.

Goldsboro, United States
Reviewed 27 September 2016

Overall our stay was very good. The room was very clean and comfortable. The overnight staff does not do a good job of cleaning up the lobby or patios since the next morning there was crumbs and trash on the lobby floor and stacks of glasses on the patio table. Food quality is OK. I feel it could be better...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank James Erich W
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you James Erich W for the valuable feedback. We appreciate your business. Your comments have already been addressed. Safe travels!

Reviewed 23 September 2016

Excellent service, beautiful hotel, wonderful hospitality and a good nights rest. I would highly recommend this hotel to anyone wanting to stay in the Raleigh area. Its a refreshing lobby to walk into and so close to many restaurants and shopping.

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Helpful?
Thank kristensX9903DS
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you kristensX9903DS for the very nice five-star review of your recent stay at our HGI Raleigh-Cary. We greatly appreciate your recommendation. It was our pleasure to earn your business.

Reviewed 22 September 2016

Very nice hotel Great service while staying at hotel Left two pillows behind and the hotel didn't find them The hotel staff reaction and the managers' non-response was frustrating and disappointing for an otherwise well-run hotel

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank thomaseJ6172QC
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear thomaseJ6172QC, We're so sorry that an otherwise great stay became disappointing after you departed, due to lack of follow-up on our end. Please accept our sincere apology.

Austin, Texas
Reviewed 22 September 2016

Easy access to shopping, airport, and major thoroughfares. Suite offered a separate office work space and room for completing conference calls. Two televisions, microwave, refrigerator, and comfortable seating throughout the suite.

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Helpful?
Thank DrDawna
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you DrDawna for the very nice feedback regarding your recent Hilton Garden Inn Raleigh-Cary stay. It was our pleasure to earn your business. We're glad that you enjoyed your King Junior Suite. Safe travels!

Pittsburgh, Pennsylvania
Reviewed 20 September 2016

We arrived late on Friday and was greeted by a friendly woman at the front desk. She helped us with a place to eat that would be open late enough and had good food. Our room was large and quite. Our stay at this hotel was great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 408maureeng
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thanks so much 408maureeng for your five-star review of your recent stay at our HGI Raleigh-Cary. We're glad that your stay was both Excellent and great. Come back and see us again. Thank you.

Reviewed 20 September 2016

Accommodations were adequate but the staff definitely made the stay tense. They weren't at all interested in being helpful. The hotel itself was nice, but there are 2 others right next door. Consider staying somewhere else.

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Helpful?
1Thank Melanie R
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear Melanie R, Without knowing specifics I can't comment. I hope that you addressed your concerns when you were at the hotel. Please know that we strive to provide a perfect stay for every guest; every day. We're sorry that your stay was not perfect. Hopefully we'll get another chance to earn your business.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Attending an NC State basketball game, concert or NHL hockey game at PNC Arena? Concert at Cary's Koka Booth Amphitheater? Uber fares from the hotel are very reasonable. The award-winning Hilton Garden Inn Raleigh-Cary hotel in Cary, North Carolina delivers hassle-free Cary lodging. Nestled in the heart of Crossroads Plaza Shopping Center, our hotel is situated midway between downtown Raleigh and the Research Triangle Park (RTP). Our hotel in Cary, NC is conveniently located near US-1, I-40, I-440 and the Raleigh-Durham Airport (RDU). Our location is ideal for anyone traveling to the Triangle area. Surrounded by over 70 shops and restaurants, plus an IMAX movie theater, Hilton Garden Inn a great choice in Cary, NC hotels. Guests at our hotel in Cary, NC enjoy a great array of on-site services, including a complimentary fitness center with the latest equipment and personal LCD TVs. Relax in the heated indoor saline pool and hot tub, or spend the evening on one of two outdoor patios with an open-air fire pit. Stay connected at our Cary hotel in the complimentary 24-hour business center. We provide multiple event space options to fit your needs, whether it is for a wedding or business meeting. Near North Carolina State University and located behind Cary Crossroads Plaza Shopping Center in the town of Cary, North Carolina, our hotel is just 11 miles from Raleigh Durham International Airport (RDU) and less than one mile from Regency Park. We're ideal for guests on business, as we're located only eight miles from the Raleigh Convention Center in Raleigh, North Carolina. See you soon! ... more   less 

Additional Information about Hilton Garden Inn Raleigh-Cary

Address: 131 Columbus Ave, Cary, NC 27518-6990
Region: United States > North Carolina > Cary
Price Range: ₹ 6,981 - ₹ 13,445 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Raleigh-Cary 3*
Number of rooms: 132
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cary
#4 Business Hotel in Cary
#4 Romantic Hotel in Cary
#5 Family Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Raleigh-Cary staff and other travellers.
3 questions
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Beloit, Wisconsin
5 months ago
Chester, United Kingdom
over a year ago

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Questions? Get answers from Hilton Garden Inn Raleigh-Cary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in 402...far from the elevator and in the back, very quiet.”
thesheriffisnear, 17 Apr 2017 | Read review
“Junior suite”
Wallypm, 12 Apr 2017 | Read review
“Check alarms to make sure they are not set.”
paulasD6182NO, 24 Jan 2017 | Read review
“Rooms away from elevators are quieter.”
kellyes2015, 23 Aug 2016 | Read review
“No issue with outside noise regardless if your room is in the front or back of the hotel.”
Fritz454, 21 Jul 2016 | Read review
5 of 5