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Embassy Suites by Hilton Raleigh - Durham/Research Triangle

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#4 of 22 Hotels in Cary
Certificate of Excellence
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Embassy Suites by Hilton Raleigh - Durham\/Research Triangle
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828 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Raleigh - Durham/Research Triangle
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Showing 815: English reviews
Cary, North Carolina
Reviewed 7 September 2016

It was a great hotel and value. We got a lot for our money. Great managers reception and a great breakfast the next morning. Rooms where clean. Staff was very friendly. Showers worked great. Came with sink and mini fridge.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kerri C
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Kerri C, Thank you for staying with us and thanks for taking the time to share your comments about your recent stay. Regards, Bill McCallen General Manager

Saint Louis, Missouri
Reviewed 3 September 2016

Staff was nice and helpful . But hotel should have been remodeled 12 years ago. I have never stayed at an embassy suites this outdated. Breakfast was good and again the staff was very friendly and helpful. Additionally can't beat the location. Unfortunately the hotel is just old and not updated and certainly not what I expected from an embassy...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kenneth_m_avery
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Kenneth_m_Avery, Thank you for taking the time to share you comments about your recent stay with us. We appreciate your kind comments about the staff and will be sure to share them with them. We will be going thru a renovation soon and should definitely become more modern and updated. We hope you enjoyed the renovated bathrooms as those...

Washington DC, District of Columbia
Reviewed 31 August 2016

This was a trip to visit family and the staff were great! I thought no any business group or family would enjoy the services and amenities provided by this hotel. The rooms whew clean and the fitness centers were outstanding.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kay V
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Kay V, Thank you for staying with us and for taking the time to share your comments. We are very pleased that you enjoyed the staff and the Hotel and hope you will consider us on your next trip to the area. Sincerely, Bill McCallen General Manager

Palm Desert, California
Reviewed 30 August 2016

Convenience of this hotel to the National Baseball Complex and the proximity to restaurants and highways was exceptional. Staff were very professional and friendly. Hotel was very clean. Work out facilities were great. Breakfast was exceptional and complimentary. Cooked to order. Gift shop was wonderful and the staff running it couldn't have been more helpful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sabine s
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Sabine S, Thank you for such kind words about the Hotel and the staff. We are very grateful that you selected our hotel to stay at and appreciate you taking the time to share your comments about your stay. I hope your USA baseball trip was rewarding and that you will stay with us again in the future. Sincerely,...

Lumberton, North Carolina
Reviewed 29 August 2016

I thought that the staff were very helpful and professional. The room was nice, however, could benefit from several upgrades to the shower and furniture in the living room space. Overall, it was a great stay!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jmercedes83
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Jmercedes83, Thank you for taking the time to share your comments about your recent stay. We appreciate you staying with us and hope that you will again on your next trip to the area. We agree with you that we need an upgrade and will be going thru one in the future. Sincerely, Bill McCallen General Manager

Clemson, South Carolina
Reviewed 28 August 2016

Our first room selection (711) had did not close properly, so the staff immediately brought keys to a room down the hall (715) The room was typical for an Embassy Suites, but the AC cooling was disproportionate throughout the room, and the TV remote was almost unresponsive. We were only there for one night so it wasn't worth a complaint....

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Helpful?
Thank thatsthewayitis
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Thatsthewayitis, Thank you for taking the time to share your comments about your recent stay. I am very sorry that you had some issues during your staff and can ensure you that we will address both so that they are corrected for the future. We appreciate the opportunity to service you and hope to continue to have you stay...

Raleigh, North Carolina
Reviewed 26 August 2016

I am Program director for an association which has held our monthly or bi-monthly luncheon programs at this hotel for the past 4 years. For the past year, I was directly responsible for the planning and coordination with the hotel. I have been so pleased with the professionalism of the staff at all levels and their attention to detail. We...

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Helpful?
Thank pquest1994
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear pquest1994, Thank you very much for sharing your comments about your recent and past events at our Hotel. We greatly appreciate you taking the time and for selecting us for your association. We are very pleased to have a professional like Katrina on our team and glad that she has provided your group with the level of service they...

Seaford, New York
Reviewed 23 August 2016

Absolutely wonderful-helpful friendly staff, comfortable room clean & stocked, bistro & breakfast buffet with made to order omelets, complimentary cocktails from 5:30-7:30pm. Open atrium with pond & koi fish along with all it’s greenery,especially relaxing along with the outside patio area. Airport shuttle. Just what I was looking for to unwind. Highly recommend it!

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Helpful?
Thank clynns8913
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Clynns8913, Thank you for taking the time to share your great comments about our Hotel and the staff. We greatly appreciate you choosing our hotel for your home away from home and hope we will see you again on your next trip to the area! Sincerely, Bill McCallen General Manager

Washington DC, District of Columbia
Reviewed 22 August 2016

Really liked this hotel. Check-in was quick and easy, and rooms were clean and very comfortable and spacious. The breakfast was terrific and the way the hotel is designed makes it a great place to stay for a weekend with lots of family and friends... every floor is essentially a terrace overlooking the lobby restaurant. Very pretty and makes it...

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Helpful?
Thank TheatreAndTravelFan
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear TheatreAndTravelFan, We are pleased that you enjoyed the hotel and thankful that you took the time to share your comments. We get many compliments about the managers reception as well as the full cooked to order breakfast. Those amenities as well as the spacious suites is a great example of the brand. We hope you will consider us again...

Willingboro, New Jersey
Reviewed 21 August 2016

What an experience the suite was beautiful clean stocked well the staff was polite knowledgeable customer service oriented. The food was great breakfast was an amazing experience I would recommend to all

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank twandat2016
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review

Dear Twandat2016, Thank you for taking the time to share your comments about your recent stay with us. We greatly appreciate you staying with us and hope to see you again on your next trip to the area. Regards, Bill McCallen General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Raleigh - Durham/Research Triangle

Address: 201 Harrison Oaks Boulevard, Cary, NC 27513
Region: United States > North Carolina > Cary
Price Range: ₹ 8,238 - ₹ 18,110 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham/Research Triangle 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Cary
Cary Embassy Suites
Hotel Style:
#2 Romantic Hotel in Cary
#3 Family Hotel in Cary
#7 Business Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Raleigh - Durham/Research Triangle staff and other travellers.
6 questions
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Warwick, United Kingdom
South Orange, New Jersey, United States
Raleigh, North Carolina
Wilmington, North Carolina
over a year ago
Fremont, California
over a year ago

See all questions (6)

Questions? Get answers from Embassy Suites by Hilton Raleigh - Durham/Research Triangle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer rooms on the higher levels since the rooms overlook the main atrium”
 of 5 bubbles TarheelZee, 18 Dec 2016 | Read review
“Rooms on the higher levels are quieter.”
 of 5 bubbles LuckyMan66, 4 Dec 2016 | Read review
“Book in advance. Don not stay on the 9th floor. It is a smoking floor.”
  • Bring your own water from home or pay $3 a bottle for theirs!
 of 5 bubbles BigBlueBeast, 2 Dec 2016 | Read review
“I prefer rooms close to the elevators. Though sometimes noisy, elevators keep you close to the entrance.”
 of 5 bubbles JustinS580, 27 Nov 2016 | Read review
“Corner Suite was larger than normal suite! Lovely!”
 of 5 bubbles E7572TFerics, 21 Nov 2016 | Read review
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