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This was the worst stay at ANY Marriott property in over 25 years of brand loyalty! I am a Gold Elite Member and I certainly did NOT feel as though my patronage was important.
First: The website for the Yonkers Residence Inn stated Check In...More
1 Thank Gwyn A
Response from Andra C, General Manager at Residence Inn by Marriott Yonkers Westchester CountyResponded 2 weeks ago
Hi, Gwyn. As a loyal guest for many years, we can truly understand your disappointment with your recent experience at our property. It definitely seems like we missed the mark in many critical areas during your stay, and we deeply apologize for the inconveniences this...More
The hotel is very comfortable, clean and has a helpful, friendly staff. We stayed two nights over Thanksgiving while visiting family and were very pleased. The bed was comfortable and the suite nice. Breakfast was the typical “make your own” but satisfactory.
Response from Andra C, General Manager at Residence Inn by Marriott Yonkers Westchester CountyResponded 30 November 2017
Hi, Sandy. We appreciate your feedback and we’re delighted to hear that you enjoyed your Thanksgiving stay with us. We're also thrilled that you liked your accommodations so much, and hope you’ll make us your go-to destination whenever visiting family in the area. Thank you!
This was our second stay at this hotel while visiting family in the area. We asked for a quiet room and that the cleaning staff not use harsh scented cleaning products before our arrival. We were told a room was blocked for us, but then...More
1 Thank JJ G
Response from Andra C, General Manager at Residence Inn by Marriott Yonkers Westchester CountyResponded 11 November 2017
We appreciate the time you’ve taken to outline your concerns. On behalf of my entire staff, I want to apologize for the situation you encountered during your stay. From the details you’ve shared, it sounds like there was an unfortunate breakdown in communication on our...More
We greatly enjoyed our stay at this Residence Inn. The room was excellent and staff were definitely great to deal with. We stayed at this hotel as we were flying out of JFK airport you the following day. I would highly recommend this hotel!!!More
Thank Joy B
Response from Andra C, General Manager at Residence Inn by Marriott Yonkers Westchester CountyResponded 27 October 2017
Hi, Joy! We’re thrilled to hear how much you enjoyed your stay and greatly appreciate your feedback as well as your recommendation. We always strive to provide excellent customer service, so it’s wonderful to know that this was your experience. We hope to welcome you...More
Nice staff and a clean place. Rooms are much smaller that a typical Residence Inn. i am sure due to being in NY. Room was clean and a decent night sleep although you could hear highway traffic. Breakfast was adequate, nothing special. Had dinner across...More
Thank michael s
Response from Andra C, General Manager at Residence Inn by Marriott Yonkers Westchester CountyResponded 23 October 2017
We truly appreciate your feedback and regret that we may have missed the opportunity to welcome you back. Our goal is to create the best possible stay for our guests and we are always happy to make any necessary adjustments to help you feel more...More