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Viana Hotel & Spa, BW Premier Collection

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Viana Hotel & Spa, BW Premier Collection
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653 Reviews from our TripAdvisor Community

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Showing 645: English reviews
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Reviewed 5 days ago NEWvia mobile

Great city getaway at Viana spa and hotel. The location is near great restaurants and music venues. My critique of this experience is in regard to the hot tub/pool area of the spa. There are no age restrictions, which means that loud children are allowed in the area. While I wanted to decompress and relax, I was unable to do...

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Helpful?
1Thank Katie H
Massapequa, New York
Reviewed 6 days ago NEW

After the recent snow storm and a crazy few work months hub and I decided on a night away. We haven't been here in a few years. A few years can really change things. Check in is at 3..room not ready till almost 5. Vanessa at the front desk was great. Housekeeping kept ducking her. She comp'd us drinks (and...

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Helpful?
Thank Jewels31992
Reviewed 1 week ago via mobile

I came here go m to see family a few months ago for the holidays. I was greeted by Tahir, the manager, an absolute gentleman. He referred me to his transportation company, Aaron Limousines, the best airport service I've ever had. The restaurant was spectacular and the rooms were beautiful

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Helpful?
1Thank A W
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your wonderful review of the Viana hotel and Spa and your kind words for me. I am so happy to know that the transportation company was able to get you to the airport without issue and that you were more than pleased. Our Chef at Marco Polo's will be happy to know how much you enjoyed your...

Reviewed 1 week ago

Took advantage of their "Spajama" package for a girls weekend away with my mom and sisters. Price was right so gave it a shot. Was pleasantly surprised by the rooms-pristine and updated. Spa services were great except for the Reiki. Didn't feel like that was worth the time. Should have spent the $ on a manicure. Other than that- great...

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Helpful?
1Thank Kerry H
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing the Viana hotel and Spa for a girl's weekend with the special women in your life! We are happy to know that you enjoyed your rooms. They are designed keeping the Feng Shui principle in mind, creating an environment of calm, while keeping our guests happy. We are sorry to hear that the massage did not...

New York City, New York
Reviewed 2 weeks ago

Everything was perfect from start to finish ~ Bruce was the first person to greet us and he was charismatic and so accommodating. The rooms were lovely and it was a wonderful time. I'm sorry I didn't have time to try the Spa - I'm sure it would have been great!

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Helpful?
1Thank Yellow0209
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your wonderful rating of the Viana Hotel and Spa. Our staff enjoys going above and beyond for each and every one of our guests. They should be treated as if they were the only guests here, catering to whatever needs they may have. We are thrilled to hear this was your experience while staying with us. We...

Reviewed 2 weeks ago

First time to Long Island New York, was truly surprise at the accommodation at The Viana. The room décor was excellent, the beds very sleep worthy, the furnishing very fashionable; loved the glass door effect on the bathroom felt like an European influence. The customer service was fantastic. Bell hop very friendly and we received superior customer service from Vanessa...

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Helpful?
1Thank Billybob178
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your excellent review of the Viana Hotel and Spa. We are honored that you chose us to be a part of your first Long Island Experience. We are conveniently located to be a short car ride to the LIRR to head out for a night out in NYC or about town for some local eats....

San Mateo, California
Reviewed 2 weeks ago

Hard to tell the difference between the home of a relative or friend - and the Viana (but perhaps your relatives don't ask for a credit card.) From the Manager to Front Desk to Event Coordinator to Manicurist to Front Desk to Engineer to Bellman, these are premier customer "servants", They answer your question before you get a chance to...

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Helpful?
1Thank SHADDACalifornia
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your glowing review of the Viana Hotel and Spa. Every single one of our staff members go out of their way to make sure each guest is treated in a stellar manner. They are there to assure comfort and relaxation. They make it a point to anticipate anything our guests may want or need. This...

Queens, New York
Reviewed 2 weeks ago

I first booked the Viana when I got married last year and needed to block some rooms for my guests. They handled everything beautifully and were very attentive. This year, I wanted to celebrate my anniversary there. I contacted Kasey Wurth and she took care of everything for us. Our Jacuzzi King room was beautiful...we ate dinner at Marco Polos...

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Helpful?
Thank EValencia16
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your wonderful review of the Viana Hotel and Spa. We are thrilled to know that we left a lasting impression on you both. We were honored to have shared this milestone weekend last year and that you decided to join us again for your anniversary. We will certainly share your kind words with Kasey. It...

Reviewed 3 weeks ago

I want to start off by saying that the guy working in the front desk named Bruce treated us very good and was very friendly. When we entered our room everything was beautiful. I was with my kids and this hotel provides a family environment with the pool and gaming room. In the gaming room they have many games that...

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Helpful?
Thank Clary F
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your review of the Viana Hotel and Spa. Our staff is always ready to cater to any requests our guests may have in order for them to have a memorable experience with us. We are glad to know that Bruce was an integral part of your stay. He will be happy to hear how pleased...

Reviewed 4 weeks ago

We booked the spajama package for a girls weekend, 40th birthday celebration. From the minute we got there the staff and hotel experience were excellent. The spa massage was amazing. We had reservations at the hotel restaurant for dinner and it also happened to also be restaurant week. The food was fantastic, the service was wonderful. We did have a...

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Helpful?
Thank Chrissa B
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

We are so happy to hear how much you all enjoyed the Spajama package. We were so happy to be part of such a special milestone occasion. A relaxing day at the Spa is the perfect way to celebrate and be pampered. Thank you for dining with us at our on-site restaurant, Marco Polo's. Our Chef always aims to please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more   less 

Additional Information about Viana Hotel & Spa, BW Premier Collection

Address: 3998 Brush Hollow Rd, Westbury, NY 11590-1739 (Formerly Viana Hotel & Spa)
Region: United States > New York > Long Island > Westbury
Price Range: ₹ 9,694 - ₹ 17,382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viana Hotel & Spa, BW Premier Collection 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Viana Hotel Westbury
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Questions & Answers

Here's what travellers have asked, with answers from Viana Hotel & Spa, BW Premier Collection staff and other travellers.
10 questions
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over a year ago
1 month ago
New York City
6 months ago
Rye, New York
over a year ago

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Questions? Get answers from Viana Hotel & Spa, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel does have an indoor pool but its not a pool-pool. Close to theaters, concert venue, fast food.”
 of 5 bubbles Jewels31992, 21 Feb 2017 | Read review
“123, was ours and we were again surprised and pleased.”
 of 5 bubbles Billybob178, 12 Feb 2017 | Read review
“Both times rooms were great and quiet. I requested away from elevator and ice machines.”
 of 5 bubbles AVIATRIXXX, 19 Jan 2017 | Read review
“Every room is a good room as there is no such thing as a view on Brush Hollow Road.”
 of 5 bubbles NYI7thWoman, 4 Jan 2017 | Read review
“I loved being on the Penthouse level. My room was nice and quiet.”
 of 5 bubbles 815SusanF, 3 Jan 2017 | Read review
5 of 5