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Hotel "Castillo Alcazar" Europa-Park

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel \"Castillo Alcazar\" Europa-Park
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580 Reviews from our TripAdvisor Community

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Showing 46: English reviews
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Widnau, Switzerland
Reviewed 3 weeks ago

Stayed here for a night with my family. The check-in was a bit strange as the receptionist was not "Speedy Gonzalez" (took nearly 15min for the check-in) but the rest of the staff was very helpful (espcially the breakfast crew!). The room (Comfort Room) was huge with view across a small parking lot to the "Blue Fire" and the "Wodan"...

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Thank Moritz83
Zurich
Reviewed 6 April 2017 via mobile

Stayed here for a business event and we had family room. Beds are ver comfortable and had a good sleep. Rooftop bar gives a nice view and good drinks. Breakfast is good offers all one can need. Coffee was not so good but drinakable. Friendly and helpful reception. We had a good stay.

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Thank tinyhunter
London, United Kingdom
Reviewed 6 March 2017

(This review is based on when the Europa Park is closed during the off-season and it's used as a facility for a dance festival - so parts of the hotel are not in use) I had five days at this hotel and the I love the quirkiness, when you arrive, it reminds me of a cross between Las Vegas and...

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Thank JustinPetersen
Reviewed 26 February 2017

A wonderful set of rooms at the top of the castle with wonderful service, great views, and awesome experiences. Helpful and attentive service where you can relax with friends or romantically imbibe in the luxurious surroundings. An oasis of calm outside of the crowded spaces of the amusement park and the other on-site bars.

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Thank Robert U
Alliston, Canada
Reviewed 15 February 2017

I loved staying at this hotel so much! The food is amazing, the park is within walking distance, and the staff is amazing. The only thing that I would like to suggest is that the staff should be more diverse in the languages that they can speak. Most of the staff could speak German and English, which was fine for...

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Thank AngieMalp
Minneapolis, Minnesota
Reviewed 21 October 2016 via mobile

Creepy at first, but the hotel grows on you. Very friendly staff - except waiters at the restaurants - not sure why they were rude, but everyone else great! Stayed in presidential suite and loved the quirkiness of the room. Great space, nice breakfast and excellent access to the park. One negative and it is a big one is very...

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Thank xiphoid76
Reviewed 14 September 2016 via mobile

The hotel was average, but at the last day of our visit we had the most unpleasant experience. Since I am a world traveller, I can tell what we confronted this evening was very rude and had never happened to me or my family before. We are travelling as a party of ten, my husband, our two daughters, and two...

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2Thank Şükran Ş
Belgium
Reviewed 10 September 2016

This hotel submerges you in the decorum of middle age Spain while providing 21st century comfort. We took the" Standard Room Plus With Park View" The room was very nice, large and comfortable (lots of storage for clothes and air-co). The staff is very friendly, multi lingual and has an eye for detail. My every need was catered for even...

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Thank johnny-belgium
Pretoria, South Africa
Reviewed 3 September 2016

The hotel rooms are clean, spacious and well decorated. The kids loved it. The breakfast was great and, the hotel being in Europa Park, we got to go in 30 minutes before the gates of the Park open. This is a great opportunity to ride some of the bigger rides that normally have long ques.

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Thank HeikoWeid
TelAviv
Reviewed 2 September 2016

Breakfast is very good (variety and taste), but the room is extremely basic: No safe, no coffee/tea set, no mini bar or refrigerator. I know it should resembles knights in a fortress, but hey, we are in 2016, we need some amenities. I hope other EuropePark hotel are better in this aspect.

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1Thank SaarB

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The themed hotel "Castillo Alcazar" in Rust combines the myth and the splendid design of a medieval knight's castle with all amenities of our days. In the middle of the Europa-Park you dive into the fascinating atmosphere of the proud middle Ages. The decoration and furniture of the rooms are arranged in medieval simplicity, combined with modern comfort like free WLAN. The Europa-Park entrance tickets can be obtained at the hotel reception. In the summer season guests have the possibility to enjoy certain attractions of Europa-Park half an hour (in the winter season one hour) before the park officially opens. Europa-Park "winter season": 28th November 2015 until 10th january 2016 (On New Year's Eve open until 6.30 pm) Europa-Park "summer season 2016": 19th march 2016 until 06th november 2016 ... more   less 

Additional Information about Hotel "Castillo Alcazar" Europa-Park

Address: Europa-Park-Str. 4, 77977 Rust, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Rust
Price Range: ₹ 13,951 - ₹ 26,416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel "Castillo Alcazar" Europa-Park 4*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Rust
#2 Spa Hotel in Rust
#5 Family Hotel in Rust
#6 Romantic Hotel in Rust
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Questions & Answers

Here's what travellers have asked, with answers from Hotel "Castillo Alcazar" Europa-Park staff and other travellers.
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Questions? Get answers from Hotel "Castillo Alcazar" Europa-Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the presidential suite to upgrade your stay!”
704malarm, 1 Aug 2016 | Read review
“Probably the higher and overlooking the park, the better”
SunriseSki, 29 Apr 2016 | Read review
“Breakfast early to take advantage of park entry at 08:30 and beat the rush to the Blue Fire coaster.”
  • Outside view of hotel
C4mrin, 19 Jul 2015 | Read review
“If you can choose a room that's as far away as possible from the park. We had a room on the eighth floor overlooking the park and the blue roller costers. We had to put up with the "OOOOOOOHHHH" and "AAAAAH" of the riders every few seconds of the day, up till the closing time (which varies). In our case it was till 21:30”
m0zen, 18 Aug 2014 | Read review
“If you are travelling with a bigger group (6 people) - go for the Princess Tower :-)”
TerezaT88, 27 Mar 2014 | Read review
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