My stay in the hotel was very fantastic the atmosphere was nice Juhi nikhil masoom rohit all were very friendly I enjoyed my stay comfortable stay housekeeping was nice room service was very fantastic taking orders taking system is good coz I work as in room service for 15 yrs omy carer
Overall the stay was pleasant with good service and good staff specially at front desk mr tushar. The rooms are spacious and quite comfortable l. Highly recommend . It’s situated within the city so it’s a plus point
I usually don’t do reviews but I was so impressed that I had to. This is going to be detailed, please read whole review. So I travelled to Jalandhar via train from Delhi (Canada) and realized I’m going to arrive late so I called the Hotel and asked for a hotel car and my first interaction was with Ravi and he immediately arranged for pickup at the Railway station, he sent Kuldeep (driver) to pick me up and amongst all the chaos he spotted me and had me in the car within a minute. He was a very cautious and expert driver and carried a very pleasant conversation. Then when I reached the hotel my luggage was wisked away by Pratham and he took me to see Ravi at reception. Ravi was so quick with check in and spoke to me like he already knew me. I interacted with Ravi through out my stay, and let me tell you what a talented fellow, he speaks multiple languages fluently and was impressed how well he carries a conversation on any topic. I already felt at home. Then I ran into a business problem and Loveleen, Masoom and Juhi sprang into action and assisted me with my problem. Lifesavers these ladies. Rohit and Tushar were my go to guys when Ravi wasn’t around and always went above and beyond to assist me with anything. Then there was Mohit I might have his name wrong but he’s the housekeeping supervisor with the coolest moustache, he always made sure my room was spick and span and laundry was done exactly how I wanted it and delivered before time. The hotel is absolutely gorgeous and my room was so clean (Cleaner than Delhi Hotels of same rating). I felt like I was still in Canada and not in India. I did a separate review on the restaurant please read. When I was about to check out I felt like I was saying bye to family because that’s how every staff member made me feel. I spent a little over a week here and already miss everyone. The true reason for me giving the Hotel a 5 star rating is because the gems that are employed there. Thank you all for a wonderful stay, can’t wait to see you all again. I hope my review helps you deciding in staying here.…
I heartily want to share my feedback about ORCHID restaurant, specially the view of the restaurant is awesome and cleanness of very well. I had biryani, it's very authentic and mouth watering taste. Staff is very supportive and helpful, Mr. Inder is very helpful and supportive as well as Antima assist very well. Thanks to all
Fortune Avenue is now my second home outside delhi as I have been visiting it twice every month for past few months on business trips . To say the least ,Brand ITC is oozing out of just everything here,be it exceptionally warm hospitality by immensely caring staff like varun . Julie ,lovely & masoom were very sweet,soft spoken and courteous. Gagandeep from house keeping always carries a comforting smile even if he brings some stuff in the late hours of the night. At the restaurant,Orchid,Krishna gave me and my colleague an amazing welcome on lunch and served hot and sumptuous lunch with affection and warmth adding taste to the already delicious rogan Josh ,kadahi chicken,rara mutton . The rooms are flawlessly clean and so are the bathrooms.nothing is missing or lacking in this property and you feel belonged,cared and at times pampered. Icing on the cake are the out-of-the world Fortune cookies kept in the room to be had with coffee after coming back from a gruelling working day. Housekeeping is prompt and very helpful . Fortune Jalandhar has fortified my faith in Brand ITC . The management & staff deserve an unbiased applause and admiration…
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