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Holiday Inn Express Hotel & Suites Webster

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Holiday Inn Express Hotel & Suites Webster
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188 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Traverse City, Michigan
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 weeks ago

I stay at Holiday Inn Express all the time. I will continue to stay too, since 99% of them are excellent with tremendous value. This one was clean, and the service was very, very good. I decided to try the hot tub in my room, which I rarely get while staying at HI Express. A friend of mine told me... More 

Helpful?
Thank Sean D
James H, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Sean, Thank You for your loyalty to our brand and I sincerely apologize for your experience with the Jacuzzi. We do have a deep cleaning policy with our Jacuzzi's that we strictly enforce. On a positive note we are happy you had a good stay otherwise. Come back next time you're in the area and we will be happy... More 

Ottawa, Canada
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

This hotel is very well situated to restaurants, stores, etc. The hotel itself was clean and had a very large lobby area where we took advantage of buying food from Wegman's Grocery Store. The hotel was very accommodating to us, and I highly recommend this hotel.

Helpful?
Thank billy b
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank You so much for your kind words. We pride ourselves on having a clean and conveniently located property near restaurants and shopping with ever accommodating staff. Please do come again! More 

CORNWALL
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago

AMAZING ! Close to the downtown! We forgot our phone charger - no problem - staff drove us (in their 3 mile radius free shuttle) to a local store to pick one up. Went to a concert - not a problem - they drove us there & picked us up after! All FREE :) BEST STAFF EVER. The hotel was... More 

Helpful?
Thank hoserscorner
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you so much for the amazing review! Our staff aims to exceed expectations and we are glad you appreciated our complimentary shuttle service and clean, comfortable rooms. We look forward to your next concert in the area. Rock on! More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 October 2016 via mobile

We had a suite with small kitchen amenities including sink. Microwave. Small fridge and some disposable plates, etc. Nice to bring some easy to heat selections for our meal and have a leisurely evening after enjoying the day with grandchildren!

Helpful?
Thank Carriebethmartin
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the positive comments. Our suites are fully stocked with what you need to make our hotel more like a home away from home. Our Suite Shop in the lobby even has many food items available to keep you and your family satisfied in a pinch. We are glad to see you enjoyed your stay and we look... More 

Baden, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 October 2016

We stayed here one night during a hockey tourney (one night was at another hotel) The holiday Inn is very nice, very clean, breakfast in am is awesome and overall layout of hotel is good. Found expensive though, especially with the exchange rate, hense why we stayed just one night...we were hoping to stay a second, however, hotel was not... More 

Helpful?
1 Thank michelle b
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the positive review and comments. We are glad to hear you enjoyed your time with us, and we've passed your remarks along to Barb. Please accept my apologies that the group rate was no longer available when you were trying to extend your stay, but we hope we will see you again in the next time you... More 

Walworth, United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2016

Loved staying here. It was super close to everything. It was clean, quiet, and friendly staff. Loved the pool, but would recommend you take off any sterling silver jewelry, as it turned mine all gray and I had to get a polishing cloth to clean it up. The small fridge in the room didn't get very cold, and I couldn't... More 

Helpful?
Thank Kathy J
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for taking the time to share your comments. We appreciate customer feedback and are glad we set the bar higher than the other hotel you were at before. Our TV system with full Guide and On Demand functions can be a little complicated at times, but we hope our staff was able to quickly resolve any issue you... More 

Cobleskill, New York
Level Contributor
397 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 18 July 2016

From the moment I arrived when the staff juggled things around to make my complicated reservation work to my convenience rather than their own to the moment I left filled up with the terrific breakfast buffet, this was a fantastic experience. My room was large, clean and up to date. Parking was ample. People using the gym and pool appeared... More 

Helpful?
Thank therese l
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for such a positive review! We're glad our juggling skills were able to alleviate any complications in your reservation. We pride ourselves in offering exceptional service, along with spacious rooms and a terrific breakfast buffet. Yes, we've seen many different people chasing the Pokemon in North Ponds Park, located right behind the hotel. We are glad you enjoyed... More 

Oregon
Level Contributor
5 reviews
5 hotel reviews
Reviewed 15 July 2016 via mobile

Wonderful staff. Excellent customer service. Instantly provided service at my request. The staff really went above and beyond on service. Comfortable and clean. Very spacious. I stayed in the two queen with sleeper sofa room. When I decided to stay an extra night, the general manager quickly found a way to juggle his already booked hotel to accommodate and I... More 

Helpful?
Thank lg444
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the wonderful comments. We're proud to hear you enjoyed you stay and found our property and service pleasantly surprising. The Two Queen Suites we offer certainly are spacious, with plenty of elbow room for the whole family. We aim to please and we're glad our efforts weren't lost on you. Thank you again for your endorsement and... More 

Tonawanda NY
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2016

The rooms are clean and updated as well as the common areas. Breakfast was good and plently of everything. The staff was great and very friendly and it is our favorite place to stay in Rochester. The pool is awesome as well as the fitness room.

Helpful?
Thank hendersonfamily170
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hi Henderson Family, We're so glad to hear that our hotel is your favorite of all the options in the Rochester Area. We aim to please and it's good to see our efforts were so well received by you and your family. My team and I are lucky to have such a wonderful property to manage including the beautiful pool,... More 

Long Island, New York
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 June 2016

We always stay at HIE when in Rochester. Nice and friendly staff. Well kept hotel. Best breakfast offered. Huge selection. Only drawback was once housekeeping didn't make our room up for two nights. That was very disappointing. Other than that, Always a pleasure staying here.

Helpful?
Thank ChristeneP
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your positive comments, we're glad you enjoyed your stay and found our included hot breakfast to be the best and with a wide selection. We do try to offer as much as we can. Even though our Housekeeping service has limited hours, we hope our staff was able to refresh your room and offer extra amenities whenever... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Webster

Address: 860 Holt Rd, Webster, NY 14580-9103
Region: United States > New York > Finger Lakes > Webster
Price Range: ₹ 6,409 - ₹ 10,500 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Webster staff and other travellers.
1 question
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Connecticut
11 months ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Webster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of complimentary coffee”
 of 5 bubbles 128billyb, 8 Nov 2016 | Read review
“I don't think there could be a bad room in this hotel - It's AMAZING !!!!”
 of 5 bubbles hoserscorner, 4 Nov 2016 | Read review
“We stayed in Room 104 and it was perfectly situated right near the side door, so very easy access. Very well lit at night too.”
 of 5 bubbles 497kathyj, 18 Aug 2016 | Read review
“Room 101 has a jacuzzi”
 of 5 bubbles theresel833, 18 Jul 2016 | Read review
“All rooms we stayed in were quiet.”
 of 5 bubbles hendersonfamily170, 2 Jul 2016 | Read review
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