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Zanzibar Serena Hotel

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Traveller (571)
Room & Suite (152)
Pool & Beach (78)
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Overview
  • Excellent58%
  • Very good30%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“big joe”(21 reviews)
“indian ocean”(52 reviews)
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (733)
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660 results
Traveller rating
377
197
53
24
9
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377
197
53
24
9
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All reviewsbig joeseafood restaurantindian oceanwrap around balconymain restaurantbeautiful hotelpublic beachterrace restaurantsea viewold worldnice poolwalking tourthe general managerspice tourhigh ceilingsold buildingno elevator
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21 - 25 of 660 reviews
Reviewed 29 December 2017

We liked the service and the nice architecture inside of the hotel,the guard was very polite and very helpful. The pool has a good size,nice views;very close to Stone town.The room rates are overpricedMore

1  Thank Kvolkova
Response from Paul C, General Manager at Zanzibar Serena HotelResponded 4 January 2018

Dear Kvolkova, Thank you for leaving us a review. We are happy to note that you enjoyed our hotel atmosphere, location and services. Next time you may want to visit please note that I would be happy to reward your loyalty by offering better prices...More

Reviewed 29 December 2017

Only had a drink here and relaxed. The hotel staff were excellent, very efficient and nothing too much trouble. The hotel facilities are excellent and if returning to Zanzibar would definitely stay here after inspecting the hotel. One of the best!More

1  Thank GordonW318
Response from Paul C, General Manager at Zanzibar Serena HotelResponded 4 January 2018

Dear Gordon, Thank you for your review. Thank you for passing by for a drink! We are glad you enjoyed your short stay at our property. We will look forward to a more prolonged stay next time you are in Zanzibar. Regards, Paul Chaulo General...More

Reviewed 25 December 2017 via mobile

We reached Zanzibar after about 28 hours of travel, all the way from Tashkent, despite having ordered Airport transfer, could not find the driver, had to call the hotel to send the driver, who made to hotel in about 15 min. Friendly and helpful driver,...More

2  Thank Ahsan I
Response from Paul C, General Manager at Zanzibar Serena HotelResponded 27 December 2017

Dear Ahsan, Thank you for your review. We sincerely apologize for the delayed transfer from the airport to the hotel. We have also taken note of your comment about breakfast and we are sorry that our offer did not meet your expectations. Its through our...More

Reviewed 14 December 2017

Simply..This is the Best Hotel In Zanzibar. From the reception on how you will be welcomed to tis hotel. the service.. the food, the staff. the rooms, the location.everything is just splendorous. The Terrace..restaurant..offers the best foods.. in the whole of Zanzibar. I would simply...More

2  Thank gi7476
Response from Paul C, General Manager at Zanzibar Serena HotelResponded 27 December 2017

Dear Guest, Thank you very much for your amazing review! We are very happy to hear that you had a wonderful stay with us and that you enjoyed our food offer and the other services we provided. Thank you also for your nice comments on...More

Reviewed 7 December 2017 via mobile

Stayed as a stopover for one night on our way to the Aiyana in Pemba. This hotel is in the centre of stone town and a short drive from the airport. The rooms are comfortable and had a sea view. Stone town is quaint and...More

1  Thank Prim M
Response from Paul C, General Manager at Zanzibar Serena HotelResponded 11 December 2017

Dear Prim M, Thank you for your review and we are happy you enjoyed your stay with us. I wish to kindly inform you that we do have a swimming pool at our hotel contrary to what you have written in your review of us....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Beachfront
Breakfast included
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Business Centre with Internet Access
Banquet Room
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 216 - US$ 484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Stone Town
#3 Spa Hotel in Stone Town
#3 Romantic Hotel in Stone Town
#4 Business Hotel in Stone Town
#4 Luxury Hotel in Stone Town
#4 Family Hotel in Stone Town
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 216 - US$ 484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Stone Town
#3 Spa Hotel in Stone Town
#3 Romantic Hotel in Stone Town
#4 Business Hotel in Stone Town
#4 Luxury Hotel in Stone Town
#4 Family Hotel in Stone Town
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (571)
Room & Suite (152)
Pool & Beach (78)
Dining (60)
Family and Play Areas (3)
Questions & Answers
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goodkaiya
13 April 2018|
AnswerShow all 5 answers
Response from Atprestonbeach | Reviewed this property |
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