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Comfort Inn & Suites

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311 Reviews from our TripAdvisor Community

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Showing 302: English reviews
Adams, Massachusetts
Reviewed 25 July 2016 via mobile

The room was very nice. We had a suite which was maintained well, very comfortable. However, we arrived at 3 am and had called prior to booking that we are traveling due to a family issue and would arrive very late. They said there would be no problems. I then said that our travels would continue, and asked if it...

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Helpful?
3Thank Colleen J
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Colleen J, Thank you for choosing to review your stay with us. I would like to offer my apologies that we were unable to grant your late checkout request. Oftentimes in our busy season it is not always a request we can grant. I am also sorry that it caused your family an inconvenience. I am sorry if you...

Whitby, Canada
Reviewed 24 July 2016

My husband and I stayed there for free using our accumulated Choicehotels points. The king suite (2 TVs) was the same price (points) as the standard king room so we went for the suite. The hotel has a big lobby, luggage carts, large breakfast area, and pool. The room was immaculate. We will definitely stay there again.

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Helpful?
Thank rowdygirl
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi rowdygirl! Thank you for being a loyal Choice Privileges member. We are so happy you chose us to spend your free night with! We hope to be able to help you earn more (or spend more) points in the future. Thank you again,

Reviewed 24 July 2016 via mobile

All was great, we checked in late evening and went to dinner, then my daughter wanted to swim. Then things went downhill quickly...she swam until the pool closed at 10. She needed to take a shower and rinse the chlorine off. The tub would not drain at all it was clogged like crazy with hair and other junk. My husband...

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Helpful?
Thank Meghan H
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for taking the time to review your recent stay with us. It is only thanks to the feedback we receive from our guests that we are able to know where our strengths and weaknesses lie. I would first like to thank you for acknowledging that your stay did start out well and also let you know...

Pinehurst, Texas
Reviewed 21 July 2016

After a long day of travel, we pulled into this location tired and ready to decompress. We had made reservations from the road the staff/check in was made easy by the great young lady at the front desk. No hassle, no *tsk*-ing, no problems, just..."what can I do to help?" It was refreshing! The rooms/bathroom was clean the towels were...

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Helpful?
Thank TOM A
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi there Tom A, Thank you for commenting on your stay with us. We are always happy to share our hospitality with our guests. I am so pleased that we were able to satisfy just what you were seeking. We are confident that you will find all your future stays just as satisfying and we look forward to the opportunity...

Saugerties, New York
Reviewed 18 July 2016 via mobile

This place has everything you ask for in a hotel that is under $120 a night! Check in was quick, staff all professional, pool, gym, washer/dryer, nice rooms, comfortable beds/linen/pillows, large breakfast spread including nutella and Coffeemate french vanilla coffee creamers (2 things I love) and a nice breakfast sitting area.

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Helpful?
Thank UpDownStateNYer
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to review your stay. We appreciate all of the feedback we get from our guests as it really helps us to grow and evolve. We look forward to all of your future stays with us, thank you again.

Toronto, Canada
Reviewed 11 July 2016

We recently stayed here over the US 4th of July holiday ( July2nd to 5th 2016) . We had originally booked two nights but an early arrival in Watertown had us hoping to add a third. The front desk clerk checked out his availabilty and was able to oblige us, the extra night did have a slight premium of being...

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Helpful?
Thank ZOSOLZ
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi zosolz! Thank you so much for leaving such a thorough review of your stay with us. Feedback such as yours really makes a difference for us in training and when is comes time to make larger improvements. It also will help potential guests get a better feel for our hotel before they arrive. I have shared your feedback with...

montreal
Reviewed 4 July 2016

We were there as a stop over before hitting Syracuse. The breakfast was great as they had bacon! The rooms were decent and clean. It was a good pit stop and good value for the money. I did not see much of Watertown as we arrived at night but looked like the hotel is by the shopping strip.

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Helpful?
Thank rockobello
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for commenting on your stay. We are so pleased that you enjoyed your stay and the BACON! I hope we can continue to be a consistent stop over for you on any such trips. We would also encourage you to make Watertown your destination sometime. Our staff is well versed in all things local and could help make...

Potsdam, New York
Reviewed 29 June 2016

I had made reservations for 4 rooms on 6/25/16 for one night. When I arrived to check my family in the rooms, I was told that I needed a photo id which I didn't have. The girl then said, that was the only way I could check in is with a photo id. Couldn't believe what she had told me...

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Helpful?
Thank Gildamay
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for letting us know about your check in experience. I apologize that our check in policies caused you an inconvenience. We have these protocols set in place to protect our guests and their credit card information. I hope you understand it was not our intention to have caused you this trouble. We sincerely hope that you will reconsider...

Duncan, Canada
Reviewed 22 June 2016

we were greeted by a very helpful gentleman at the front desk. he gave us a lovely room and great advice as to where to go for dinner. great breakfast included too. everyone was extremely friendly. we would definitely return.

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Helpful?
Thank Keri H
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your stay with us. I am so pleased that we were able to provide you with the service you deserve as one of our valued guests. Your feedback is so very important to us, it is essential to helping us grow and improve. We hope to see you again very soon.

Savannah, Missouri, United States
Reviewed 8 June 2016

This is one of the better hotels I've been to in the Choice Hotel chain. It was very clean and oh my gosh the young lady at the front desk was awesome! Super sweet, helped us find a local restaurant to eat and even printed off directions for us. Everything was clean, bed was very comfortable, we took a room...

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Helpful?
Thank Monica G
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi There Monica G, Thank you for the wonderful compliment. I have shared your feedback with our Front Desk Team so they can be sure they know they are doing a good job. I am so glad our accommodations were to your liking. I hope that next time you will be able to stop and enjoy breakfast with us. I...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
Region: United States > New York > Watertown
Price Range: ₹ 5,565 - ₹ 9,166 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
Reservation Options:
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Also Known As:
Comfort Hotel Watertown
Comfort Inn And Suites
Days Inn Watertown
Watertown Days Inn
Hotel Style:
#5 Business Hotel in Watertown
#5 Family Hotel in Watertown
#5 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A floor facing the back of the building....at the front the big tour buses pick up guests early in the morning and it's noisy.”
 of 5 bubbles maryasab, 9 Oct 2016 | Read review
“Shop for rates, Got this pet friendly room w/ King Bed Suite at $74 a night vs hotel rate of $139 (just $25 for our pet for entire stay).”
 of 5 bubbles jest957, 26 Sep 2016 | Read review
“Book on corporate web-site for points towards free night(s). Ask for floor with ice maker.”
 of 5 bubbles NorJon713, 21 Sep 2016 | Read review
“Elevators have loud chimes and the ice machines are quite loud , a room far them would be best.”
  • Behind bed
  • Behind bed
  • Lamp shade
  • A/C
  • Shower vent
 of 5 bubbles 979PeterC979, 29 Aug 2016 | Read review
“upper floor rooms have a nice view of Watertown .”
 of 5 bubbles ZOSOLZ, 10 Jul 2016 | Read review
5 of 5