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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

HIExpress.comUS$ 109*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 119*
US$ 109*
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US$ 118*
US$ 119*
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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397 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Showing 389: English reviews
Ottawa, Canada
Reviewed 15 May 2013

very clean hotel, great location close to shopping and dining, pleasant staff room comes with fridge and microwave would certainly return to this hotel, free parking and internet also cooked breakfast is in with the price

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Helpful?
1Thank malcolm m
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for the review! We are delighted that you found your stay such that you wish to return! Return guests are the highest form of praise.

Conway, AR
Reviewed 14 May 2013

We booked one of the jacuzzi rooms and LOVED it! A wonderful place to stay for the weekend if you need to get away! Starbucks, Ruby Tuesday, and Buffalo Wild Wings were within walking distance. The staff was helpful and the room was very clean! I really enjoyed our stay here!

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Helpful?
Thank Tabby M
Philadelphia, Pennsylvania
Reviewed 13 May 2013

While traveling on business, my group had the need to conduct a last-minute teleconference. The staff, specifically Everett, Samantha, and Sue, were able to put us in one of the private conference rooms and even provided an internet connection so we could use an online conferencing system. They were extremely helpful and I would recommend this hotel to any business...

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Helpful?
Thank Orlington T
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for sharing your fine experience. Our front desk staff certainly tries to go above and beyond and this time, they were spot on. They will be duly recognized for providing you with the services you needed to make your business trip a success. We look forward to your return!

beachburg ontario
Reviewed 9 May 2013

Great hotel, great people. Breakfast was great. Manager procided us with nice warm cookies upon our arrival. Only minor complaint is that te pool is advertised as heated. In my opinion it really wasnt heated. Othrwise great place

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Helpful?
Thank tenai
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for posting your comments and for finding our hotel to be an enjoyable place to stay. It is truly unfortunate that you didn't feel the pool was heated but the pool water is tested three times a day and it has been registering 86' F every day. The recommended pool temperature for recreational swimming is 82.5' F. Higher...

Cobourg, Canada
Reviewed 29 April 2013

We have stayed here a number of times and each visit seems to get better. The hotel is very clean; the reception staff are welcoming and attentive; the houskeping staff constantly pleasant and professional. The breakfast is delicious and plentiful and the staff constatly restock the menu items. This is a great place to stay as it's close the the...

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Helpful?
Thank ReddOak
Madrid, NY
Reviewed 8 April 2013

We live within 100 miles of the hotel. We just needed a quick get away to relax and do some shopping. We booked the King Jacuzzi suite. It was beautiful. Worth every penny. Booking, checking it, and our stay went really well. The complimentary breakfast the next morning was yummy. It's conveniently located near lots of restaurants, shopping, the mall...

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Helpful?
Thank sbd123happytraveler
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for taking the time to compose and share such a lovely review. We strive to make all of our guests' stays enjoyable, comfortable and memorable. We are fortunate to have such a genuinely caring and helpful staff who enjoy going above and beyond. We look forward to your return!

Ottawa
Reviewed 8 April 2013

I stayed here with two friends on Saturday night. We had shopped all day and decided at the last minute to stay the night. Got a good rate checking in and found out it came with a hot breakfast. We went out for dinner and came back to the room. We were awaken at midnight by the voices in the...

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Helpful?
Thank rileymacdonald
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for sharing your experience; we appreciate the time and commitment it takes to to do so. We want you to know that your comments are carefully reviewed and are very important to the operation of this hotel. The way your noise complaints were handled is not this hotel's protocol....we typically investigate the situation and call the guests making...

Cobourg, Canada
Reviewed 5 April 2013

Had a great stay, staff were all very accommodating, room was clean and comfortable. Will return in the near future. Great proximity to shopping and can walk to several restaurants as well. Only complaint is the new bank machine in the lobby doesn't recognize Canadian bank cards.

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1Thank AnneB11
Chesapeake, Virginia
Reviewed 26 March 2013

Booked the room from hotels.com and had no problem at all. Me and my wife drove up to get used to the area and the hotel is located in a great location close to shopping and restaurants. The check in progress lasted 10 minutes and we were the only people waiting. The computer system was really slow and it seemed...

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Helpful?
Thank White_thundah
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for your thorough and honest assessment of your recent stay. Rest assured your comments are very important to us and enable us to make improvements where needed. We are pleased that you found your room comfortable but terribly disappointed that your check-in experience ws so poor and that you found our buffet breakfast to be not of good...

Binghamton, New York
Reviewed 25 March 2013

Located right off the I81 exit.near many restaurants. Rooms were very clean, breakfast was decent. Easy check in and out. Good value. Refrigerator in room. I will stay at this motel on my next visit to Watertown.

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Helpful?
Thank traveler13903
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for the concise review of your recent stay. We appreciate your comments and are especially pleased that you intend to utilize our hotel when in the area again. Loyalty is our greatest reward!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: ₹ 6,912 - ₹ 10,206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
#4 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Face the back for quieter location.”
sunloving, 16 May 2017 | Read review
“Not sure about the rooms but the food is always good.”
jackl537, 13 Mar 2017 | Read review
“Our room was on floor 2”
guyjo, 14 Feb 2017 | Read review
“We were on second floor”
temi613, 14 Feb 2017 | Read review
“Get a room on the front side, the back faces the highway.”
CDR477, 21 Dec 2016 | Read review
5 of 5
HIExpress.com
US$ 109* /night
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Expedia.comUS$ 118
Booking.comUS$ 119
PricelineUS$ 109
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Prices are for 1 room, 2 adults
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