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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
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391 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Showing 383: English reviews
toronto
Reviewed 5 June 2013

Just got back from staying at the Holiday Inn Express. Conveniently located. Super Clean Room. with very comfortable double size beds. We did not hear any traffic noise. Tried the pool which was great., temperature was fine for me. Nice touch was the cookies by the front desk, when we got back from a day out. Coffee, tea, hot chocolate...

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Helpful?
1Thank anthrax
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for all the wonderful comments! We are so pleased that we could provide you with an enjoyable and comfortable stay. Seth truly is an amazing ambassador for hospitality. We hope you will choose to return soon.

Albany, New York, United States
Reviewed 31 May 2013

First and foremost, this hotel has the most helpful staff! We had a complicated reservation, and the staff handled it cheerfully, and followed up to correct a glitch in the tax exempt paperwork after the fact. My room was clean and comfortable, and I didn't hear any traffic noise from the nearby interstate. Since I'm a light sleeper that is...

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Helpful?
Thank Colin M
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Your review highlights one of our greatest assests...our front desk staff and their great hospitality skills. They are always welcoming, cheerful, helpful and go above and beyond. We are delighted that they were able to handle your reservation/tax exempt issues and make your stay an enjoyable and uncomplicated one! We look forward to having you back.

New York, NY
Reviewed 28 May 2013

My family of four stayed here one night for a family event. It is conveniently located off a main highway. Check-in and check out were very easy, and the front desk is friendly and helpful. Rooms are very clean. Double-sized beds were also clean and comfortable. The only slight downside is the doors to the hallway are not well sound-proofed,...

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Helpful?
Thank ABCnyc
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

We appreciate your taking the time to write a review about your recent stay. Cleanliness, location and price are certainly extremely important and we are pleased that these three areas met your needs and expectations. We hope that you will choose to stay with us again while visiting the Watertown area!

Gatineau, Quebec
Reviewed 19 May 2013 via mobile

I thought it would be some normal hotel but I was so surprised. The staff is very friendly, the rooms are well kept. The bathroom is beautiful for an hotel. I wanted to fill up my cooler with the ice dispenser, but they have a service for this... Surprised. The breakfast is good. I highly recommend this hotel.

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Helpful?
Thank fpaquin
Ottawa, Canada
Reviewed 15 May 2013

very clean hotel, great location close to shopping and dining, pleasant staff room comes with fridge and microwave would certainly return to this hotel, free parking and internet also cooked breakfast is in with the price

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Helpful?
1Thank malcolm m
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for the review! We are delighted that you found your stay such that you wish to return! Return guests are the highest form of praise.

Conway, AR
Reviewed 14 May 2013

We booked one of the jacuzzi rooms and LOVED it! A wonderful place to stay for the weekend if you need to get away! Starbucks, Ruby Tuesday, and Buffalo Wild Wings were within walking distance. The staff was helpful and the room was very clean! I really enjoyed our stay here!

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Thank Tabby M
Philadelphia, Pennsylvania
Reviewed 13 May 2013

While traveling on business, my group had the need to conduct a last-minute teleconference. The staff, specifically Everett, Samantha, and Sue, were able to put us in one of the private conference rooms and even provided an internet connection so we could use an online conferencing system. They were extremely helpful and I would recommend this hotel to any business...

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Helpful?
Thank Orlington T
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for sharing your fine experience. Our front desk staff certainly tries to go above and beyond and this time, they were spot on. They will be duly recognized for providing you with the services you needed to make your business trip a success. We look forward to your return!

beachburg ontario
Reviewed 9 May 2013

Great hotel, great people. Breakfast was great. Manager procided us with nice warm cookies upon our arrival. Only minor complaint is that te pool is advertised as heated. In my opinion it really wasnt heated. Othrwise great place

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Thank tenai
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for posting your comments and for finding our hotel to be an enjoyable place to stay. It is truly unfortunate that you didn't feel the pool was heated but the pool water is tested three times a day and it has been registering 86' F every day. The recommended pool temperature for recreational swimming is 82.5' F. Higher...

Cobourg, Canada
Reviewed 29 April 2013

We have stayed here a number of times and each visit seems to get better. The hotel is very clean; the reception staff are welcoming and attentive; the houskeping staff constantly pleasant and professional. The breakfast is delicious and plentiful and the staff constatly restock the menu items. This is a great place to stay as it's close the the...

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Helpful?
Thank ReddOak
Madrid, NY
Reviewed 8 April 2013

We live within 100 miles of the hotel. We just needed a quick get away to relax and do some shopping. We booked the King Jacuzzi suite. It was beautiful. Worth every penny. Booking, checking it, and our stay went really well. The complimentary breakfast the next morning was yummy. It's conveniently located near lots of restaurants, shopping, the mall...

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Helpful?
Thank sbd123happytraveler
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for taking the time to compose and share such a lovely review. We strive to make all of our guests' stays enjoyable, comfortable and memorable. We are fortunate to have such a genuinely caring and helpful staff who enjoy going above and beyond. We look forward to your return!

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: ₹ 6,928 - ₹ 11,438 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure about the rooms but the food is always good.”
 of 5 bubbles jackl537, 13 Mar 2017 | Read review
“Our room was on floor 2”
 of 5 bubbles guyjo, 14 Feb 2017 | Read review
“We were on second floor”
 of 5 bubbles temi613, 14 Feb 2017 | Read review
“Get a room on the front side, the back faces the highway.”
 of 5 bubbles CDR477, 21 Dec 2016 | Read review
“great that canadian money is at par our room was excellent very clean and tidy”
 of 5 bubbles jacklogan, 18 Nov 2016 | Read review
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