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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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393 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Showing 385: English reviews
Reviewed 2 August 2013

Stayed for three nights and was impressed with the friendliness of the staff. The rooms were very clean except for one of the beds needed the sheets changed upon arrival of our room. They quickly took care of the matter and everything was great. We very pleased with our stay and the friendliness of the staff.

Thank TexasTravelinggirl_7
Reviewed 29 July 2013

I have been coming to this hotel since it opened for family shopping trips. The past few times I have stayed here, minor things have made me scratch my head. For instance, the pool was so cloudy I went to the manager and asked if there was a problem with it, she said that she had just checked it herself...

Thank Bella R
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for taking the time to write a review of our hotel. We appreciate the opinions and feedback from our guests as it allows us to correct and improve the services we provide. We regret to hear that your stay was negatively affected due to the water condition in our pool facility. Please accept our sincere apologies for any...

Waukee, Iowa
Reviewed 22 July 2013

Great location. Ranks right up there with the better Holiday Inn Express properties; clean, comfortable rooms, super friendly staff, good breakfast, and all the amenties needed. Stayed a Thursday night with a decent rate was going to spend another day in the area but wanted twice the rate for a Friday night so moved on.

Thank Randall L
Oshawa Ontario
Reviewed 21 July 2013

This is our usual stop before crossing back to Canada. It's still great. We had a king size bed and separate area had a bed chesterfield for my sister. Both rooms had separate TV's. They offer free parking, breakfast along with free coffee/tea along with a small refrigerator. It's very conveniently located near several restaurants. Just a short drive away...

Thank FrostyRoyal
Reviewed 14 July 2013

It was late at night around 11pm all the hotels were booked and our home was in Canada and we could not go home now. For some reason all the hotels were booked and we had no choice but to stay here. We were supposed to get a Caa discount but we did not. The room was missing wut a...

3Thank Cfccvvctcath
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear Cfccvvctcath, Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. I am sorry we were not able to exceed or at least meet your expectations. Please accept our sincerest apologies for...

Reviewed 8 July 2013

Friendly people, quiet, and great location for business travels. Good restaurants within walking distance. Nice places to visit close by if traveling for pleasure. Rooms are nice and quiet. Free internet and "icecream" between 5 and 7. nice snack before dinner.

Thank DallasBandido
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for the great review; we appreciate your taking the time to post your comments and hope that you will choose to return to our facilities whenever you are in the Watertown area. We look forward to your return!

Lebanon, Pennsylvania
Reviewed 4 July 2013

We were traveling from PA to Mt. Tremblant, Quebec and needed an overnight break. We picked this hotel because the write-up sounded good in the AAA book. We got very lucky. We got a AAA reduced rate, took advantage of the area of good restaurants, swam in the pool, used the workout room, enjoyed a delicious breakfast in-house, and felt...

Thank Susanne623
Reviewed 4 July 2013

Stayed one night while visiting family in the area. We requested a quiet, non pet, non smoking room on an upper floor. All of this was accommodated. At check in we were greeted by a very pleasant young lady who very efficiently checked us in while mentioning the ammenities offered. This included ice cream bars until 7PM. Wow! The room...

Thank Mike A
Reviewed 29 June 2013

Stayed here one night on a shopping trip. Hotel was clean, staff friendly. Location is excellent and minutes from all the stores and restaurants. Breakfast was good...love the cinnamon buns. We are early birds and were disappointed that breakfast wasn't served til 7 on weekends. However, we came down at 6:40 and it was ready so that was great. The...

Thank Fusspot48
Ottawa, Canada
Reviewed 19 June 2013

Stayed with family and got 2 connecting rooms. Very spacious, good amenities, and good service. They have different pillow types which was great! Breakfast seemed OK although I only had an orange but kids liked it. Great location! (RATING: 4 out of 5) When I went to the pool the kids were already in the water. This water looked smokey...

Thank 613_Tourist
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear 613_Tourist, Thank you for writing a review about your recent stay with us. I am pleased to hear that you liked our hotel location and room accommodation. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It is our regret that your stay was negatively...

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: ₹ 7,196 - ₹ 10,178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Romantic Hotel in Watertown
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure about the rooms but the food is always good.”
jackl537, 13 Mar 2017 | Read review
“Our room was on floor 2”
guyjo, 14 Feb 2017 | Read review
“We were on second floor”
temi613, 14 Feb 2017 | Read review
“Get a room on the front side, the back faces the highway.”
CDR477, 21 Dec 2016 | Read review
“great that canadian money is at par our room was excellent very clean and tidy”
jacklogan, 18 Nov 2016 | Read review
5 of 5