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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Expedia.comUS$ 113*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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393 Reviews from our TripAdvisor Community

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Showing 385: English reviews
Start your review of Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Reviewed 1 week ago

It started with exceptional service on the phone making an inquiry and continued right through to check in, breakfast service and check out. Our room was newly renovated. Lovely well appointed and spacious. Had a fridge and microwave. Suite included comfortable pull out couch. Staff were outstanding. Nothing bad to say here. Looking forward to our next visit.

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Helpful?
Thank Lcrai
Caldwell, New Jersey
Reviewed 1 week ago

The hotel is two minutes off Interstate 81 and has numerous chain eateries close by, some within walking distance. The reception staff were very welcoming and pleasant. Our room was near the elevator, even though we had requested to be away from the elevator, but there was absolutely no elevator noise or noise from the hallway. Our room was clean...

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Thank Dave W
Picton, Ontario, Canada
Reviewed 20 March 2017

Stayed for the weekend. Advised while making reservations that hotel was being renovated. No construction during weekend. Had renovated room - very upscale; linen wall paper, new carpet, blackout curtains. Fridge, 30" tv, excellent beds & bedding. Bathroom very clean; nice soaps and toiletries; ample towels. Free breakfast included bacon, sausage, pancake maker, Chobani yogurt, plus the expected breads, bagels,...

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Thank Janice E
La Fargeville, New York
Reviewed 14 March 2017

This is our third year going to the Holiday Inn restaurant for their fish fry during Lent. The meal is generous with fish, fries, cole slaw and salad plus bread and butter. Very nice with a choice of broiled or fried fish. We will be back.

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Thank Jack L
Brockville, Canada
Reviewed 21 February 2017

We spent a long weekend here for skiing at Dry Hill and a day trip to Destiny mall in Syracuse. Great value, especially with $CAD money at par. The staff were very friendly and helpful. There were many small personal touches that made our stay stand out from other chain hotels. Movie and popcorn for kids in the evening in...

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Helpful?
1Thank BeterPery
Massena, New York
Reviewed 21 February 2017 via mobile

Room ready at noon on check in with roll away already in room. Clean room. Pool and exercise room nice. Plenty of parking. Free breakfast, your usual fanfare. No complaints from me. Just what I expect as an IHG member. The staff were GREAT. Please give this review a helpful vote.

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1Thank MatthewJPeacock
Ottawa, Canada
Reviewed 14 February 2017

Stayed at this hotel on February 13, great hotel very nice staff at front desk. This hotel was very clean,close to main highway,restaurants and shopping. Our room had a microwave,small fridge and all that we required was there,incliding makup remover sachets,very nice touch. Would stay here again! 👌

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1Thank guyjo
Ottawa, Canada
Reviewed 14 February 2017

We stayed at this hotel February 13th. Great people at front desk and very pleasant. Room was very clean all that was needed was there, love it when there is makup remover sachets,nice touch! Also had in room microwave,and mall fridge. This hotel is close to main highway and lots of restaurants and shopping around. Would stay here again for...

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1Thank Therese L
Cranberry Lake, New York
Reviewed 13 February 2017 via mobile

We got a double tub suite. It was a decently impressed compared to the other hotels around. It had a slight old smell to it, but it wasn't noticeable after a little bit. I just spray my perfume twice lol. It was clean tho and the service was great!

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2Thank NNYGirl94
Petawawa, Canada
Reviewed 21 January 2017

Normally stay here on our trip North,but this time stopped on our way south. This is not the place to stay if you are an early riser. We usually start on our trip south about 5 am so we were not expecting breakfast but were assured we could get coffee as that was available 24 hrs a day. After rising...

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1Thank Chatty44
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Hi Chatty44, I am pleased to receive your honest feedback as a returning guest. Thanks for choosing the Holiday Inn Express Watertown-Thousand Islands, NY for your recent trip. It is unsettling to read that you were not able to take a hot shower and that Jason was not able to attend to your concerns appropriately. There are brand standards that...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Region: United States > New York > Watertown
Price Range: ₹ 7,196 - ₹ 10,087 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure about the rooms but the food is always good.”
jackl537, 13 Mar 2017 | Read review
“Our room was on floor 2”
guyjo, 14 Feb 2017 | Read review
“We were on second floor”
temi613, 14 Feb 2017 | Read review
“Get a room on the front side, the back faces the highway.”
CDR477, 21 Dec 2016 | Read review
“great that canadian money is at par our room was excellent very clean and tidy”
jacklogan, 18 Nov 2016 | Read review
5 of 5
Expedia.com
US$ 113* /night
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Prices are for 1 room, 2 adults
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