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Hilton Garden Inn Watertown/Thousand Islands

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1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
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$132
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (96)
Room & Suite (55)
Dining (15)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Watertown/Thousand Islands
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 14 hotels in Watertown
Location
Cleanliness
Service
Value
Travellers' Choice
Travel beyond expectation and prepare to be wowed at the Hilton Garden Inn Watertown/Thousand Islands, "Watertown's Conference Headquarters!" Setting the stage for business and leisure travel in Northern New York, helping you get the most out of your trip to Watertown and the Thousand Islands Region. With our Watertown, NY hotel's perfect location, just off exit 45, on I-81, you'll appreciate quick and easy access to and from it all! Simplifying your travel, Syracuse Hancock Airport (SYR) is just 60 minutes away and Watertown International Airport (ART) is less than 10 minutes away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1118Reviews5Q+A100Room tips
Traveller rating
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TheGuardian wrote a review 7 Aug
111 contributions29 helpful votes
+1
Not much to do in vicinity. Hotel was outdated but service was great. All staff were friendly and positive. Breakfast was sufficient. Pool was well maintained. Place seems to be a popular spot for travelers. Pool room was very humid and hot. Opening windows would have helped. When coming into opposite entrance ( when raining) I slipped on tile floors. It was the area in between black carpet and door. I hit the floor pretty hard with my left knee. I don't know if they have cameras but, the rug didn't get moved closer. I'm glad I didn't break anything - for both of our sake. Everything else was great.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: transients wander the downtown. restaurants appear to close early / unusual hours. Zoo =...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LJ Z wrote a review Aug 2021
Harrisburg, Pennsylvania67 contributions24 helpful votes
Hotel's Favourite
We (family of 4, including 2 teens) booked two adjoining rooms for our vacation to the Thousand Islands area. The location suited our needs. Yes, we had to drive to the areas on the lake and river, but we did not find this to be a big inconvenience, and we would have been driving to explore other areas no matter where we stayed. All hotel employees were welcoming and helpful. The restaurant had a nice continental breakfast spread as well and a good breakfast menu. These were not included in our room rate, but we knew that going in and were just happy they were serving breakfast at all being that many hotels are not. We did not use the pool but they do have a small pool area that was not crowded at all anytime we passed by. The gym was adequate as far as equipment, and it was kept cool, which is a plus. Some places keep their fitness centers way too warm for exercising.Rooms were very clean, water pressure was great, hotel was quiet during our stay, and beds/pillows were comfortable. In room fridge and microwave were a plus, and since the hotel was near grocery stores, we were easily able to fill up a cooler with what we needed for a day out on the water when we rented a boat. For us, this hotel had everything we needed, and was a pleasant place to stay. I would definitely stay here again.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jody Pettit, General Manager at Hilton Garden Inn Watertown/Thousand Islands
Responded 24 Oct 2021
Thank you for taking the time to write a review on our Hilton Garden Inn Watertown 1000 Islands. We are so pleased you enjoyed your time with us and hope to see you back again some day. I will be sure to share your comments with my staff. Kindest Regards, Jody Pettit, GM
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Claudia W wrote a review Jun 2022
Leesburg, Florida160 contributions18 helpful votes
The easy part of the review is the hotel was clean; provided ample parking and was located close to Fort Drum. The indoor pool and hot tub was a perfect activity, after a long drive. The restaurant served all meals that were delicious. However, it was how the staff handled challenges that scored a 5/5 rating! Dana (front desk) was responsive, friendly and empathetic to our needs throughout the evening when I notified her that my daughters family had a medical emergency before leaving for the 4 hr drive to the hotel making their arrival time uncertain. I kept Dana appraised of the situation, making frequent visits to the front desk and finally canceled their room. We demagnetized our room cards several times and had a problem with the TV which were all solved within minutes by cheerful staff. I told Dana we were worried about all getting into Ft Drum in time for my grandsons graduation ceremony in the morning. Dana reassured me and cheerfully offered constructive advice about access to the Ft Drum Visitors Center. Because of her patience and empathy, we all arrived on time to view the graduation! I highly recommend staying at this hotel!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Navigator24530361269 wrote a review May 2022
Herriman, Utah3 contributions1 helpful vote
Nice facility, friendly staff. Breakfast and restaurant was nice and good service and food. Only item I do not like is the new request to have room made verses daily room quick clean and making of bed. Seems to be a cost cutting by Hilton which is too bad.
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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awiszowaty85 wrote a review Mar 2022
1 contribution
Can’t go wrong with Hilton Garden inn when you stay you bet ya will have a very comfortable stay with piece of mind my kids and I had a gymnastics competition meet we arrived early to enjoy hot tub and swimming pool also by far most convenient wireless key entry to the rooms thank you Hilton Garden Inn…..
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bmanjamz wrote a review Feb 2022
Brunswick, New York1 contribution
Welcoming staff. Nice grounds. Gym and pool. Excellent food at the restaurant. Made my business trip an easy. Will visit this location again for sure. Didn’t pack for the amenities, but will indeed next time.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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gentle154 wrote a review Jan 2022
Watertown, New York1 contribution
Hotel staff members are welcoming, gracious, helpful and wonderful. The rooms are beautiful, comfortable, clean. The hotel is kept so clean and sanitized it sparkles. Food is delicious. We had a wonderful long-term stay, love the staff as family.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jody Pettit, General Manager at Hilton Garden Inn Watertown/Thousand Islands
Responded 2 Feb 2022
Thank you so much for your kind words on the Hilton Garden Inn and our staff in Watertown, NY. We appreciate your taking the time to write a review and honored to have you with us. Kindest Regards,
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PeggyLyman wrote a review Jan 2022
1 contribution
Room was clean and the breakfast and the bar area were enjoyable. We met friends there but weren’t spending much time there. No one cleaned our room or restocked the supplies. Wished they had a freezer. I thought if they had continental breakfast out it is usually part of the price. But it was only available if you purchased a breakfast which made no sense.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jody Pettit, General Manager at Hilton Garden Inn Watertown/Thousand Islands
Responded 24 Jan 2022
Peggy: Thank you for taking the time to write a review. In looking at your stay it was a two night stay. At this time all Hilton Brand hotels are going with housekeeping upon request only or every third day due to Covid-19. That is why at Check-in the clerks state, "housekeeping is upon request" and it is posted at the front desk on the counter. Hilton Garden Inn as a Brand is a Focus Service hotel which is a level between Express or Limited Service and Full Service. All Hilton Garden Inns charge for Breakfast as we have several cooks, hostesses, waiters, waitresses and bussers available for Breakfast, Lunch, dinner and room service. Only Gold and Diamond Hilton Honors members receive a free breakfast or it can be purchased with a Bed and Breakfast Rate. I am sorry for all the confusion and lack of clear communication to you on the serves ahead of time. We hope to do a better job in communicating to future guests as your review is most helpful in identifying our weaknesses. Kindest Regards, Jody Pettit, GM
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Steve S wrote a review Jan 2022
Kingsport, Tennessee10 contributions1 helpful vote
Staff was very friendly especially housekeeping and maintenance staff. Resturant was well above the average hotel quality and staff was very nice there as well. Will stay there again on future trips to Watertown.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jody Pettit, General Manager at Hilton Garden Inn Watertown/Thousand Islands
Responded 24 Jan 2022
Steve: Thank you for taking the time to write a review on your recent stay with us. We are honored to hear you enjoyed your time with us. We hope to see you again some day soon. Kindest Regards, Jody Pettit, GM
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John W wrote a review Dec 2021
Irving, United States3 contributions
The Hilton Garden Inn in Watertown is great. The room was comfortable and clean. The restaurant offers all meals as well as room service and the food is very tasty. The staff are all very helpful and easy to work with. Overall a great stay.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jody Pettit, General Manager at Hilton Garden Inn Watertown/Thousand Islands
Responded 24 Jan 2022
John: Thank you for choosing our HGI Hotel in Watertown 1000 Islands. We are pleased to hear you enjoyed your stay. We hope to see you again some day. Kindest Regards, Jody Pettit, GM
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PRICE RANGE
$131 - $222 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkWatertown
NUMBER OF ROOMS
136
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Frequently Asked Questions about Hilton Garden Inn Watertown/Thousand Islands
Which popular attractions are close to Hilton Garden Inn Watertown/Thousand Islands?
Nearby attractions include Zero Latency Ny (0.5 km), Escape The Mystery Room (0.6 km), and Above Reality - Virtual Sports Complex (0.5 km).
What are some of the property amenities at Hilton Garden Inn Watertown/Thousand Islands?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Watertown/Thousand Islands?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Hilton Garden Inn Watertown/Thousand Islands?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Garden Inn Watertown/Thousand Islands?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Watertown/Thousand Islands?
Conveniently located restaurants include Texas Roadhouse, B-Hat's Curry House, and Olive Garden Italian Restaurant.
Are there opportunities to exercise at Hilton Garden Inn Watertown/Thousand Islands?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Watertown/Thousand Islands?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Watertown/Thousand Islands offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Watertown/Thousand Islands?
Many travellers enjoy visiting Public Square (3.0 km).
Is Hilton Garden Inn Watertown/Thousand Islands accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.