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25/12/2017 26/12/2017
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    Shangri-La’s Le Touessrok Resort & Spa, Mauritius

    Coastal Road, Trou d'eau Douce, Mauritius
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    25/12/2017 26/12/2017
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    US$ 1,383
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    Traveller (1176)
    Pool & Beach (170)
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    Overview
    • Excellent70%
    • Very good18%
    • Average8%
    • Poor3%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
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    Rooms
    25 Dec26 Dec
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    1 room, 2 adults, 0 children
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    Reviews (852)
    There are newer reviews for Shangri-La’s Le Touessrok Resort & Spa, Mauritius
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    531 - 535 of 557 reviews

    Reviewed 2 December 2015

    We have just returned from a week's half board at Le Touessrok. (24/11 -01/12 2015). This was a much researched, highly anticipated and costly trip, for a family celebration, and I was unbelievably put off by the multiple terrible reviews I read on T A...More

    10  Thank Jlufcpsych
    Response from Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, MauritiusResponded 7 December 2015

    Dear Jlufcpsych, Thank you so much for such a detailed review about you and your family's recent stay at Shangri-La's Le Touessrok Resort & Spa. We are extremely delighted to read how much you enjoyed all that the resort has to offer, from its relaxing...More

    Reviewed 1 December 2015

    Newly revamped and under new management by Shangri-La - we stayed over a dozen times in the past and were very positively surprised by the many changes: even better food, champagne happy hour, and fab music. For us the old feeling of Le Touessrok is...More

    Review collected in partnership with shangri-la.com
    3  Thank VandB436
    Response from Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, MauritiusResponded 7 December 2015

    Dear B436, Thank you for being a loyal guest of the hotel over the years and we sincerely hope to keep welcoming you to Shangri-La's Le Touessrok Resort and Spa in the future. It is lovely to hear how much you enjoyed the positive changes...More

    Reviewed 1 December 2015 via mobile

    The first and most important thing to know is that this resort is not yet ready to welcome the guests for Shangri-la or Le Touessrok. I honestly believe they opened a few months to early. Customer service Service is poor, while the staff are Mauritian...More

    6  Thank Daviddifs
    Response from Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, MauritiusResponded 7 December 2015

    Dear Daviddifs, Thank you for your feedback and detailed review of your experience at Shangri-La's Le Touessrok Resort & Spa. First and foremost, please kindly accept our sincerest apologies for any inconvenience caused during your stay. We are disappointed to hear about the poor service...More

    Reviewed 1 December 2015 via mobile

    I won't repeat all the niggles already expressed in previous reviews. The main problem is shortage of staff and NO visible management. At a Shangi La I expect to see lots of sharp suited managers on the ground looking for trouble, even in a resort....More

    5  Thank Yendys
    Response from Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, MauritiusResponded 7 December 2015

    Dear Yendys, Thank you for sharing your review with us and please accept our apologies for any disappointing experiences you encountered during your recent stay at Shangri-La's Le Touessrok Resort & Spa. We are sorry to read your comments regarding restaurant reservations and be assured...More

    Reviewed 1 December 2015

    Well, they haven't been opened long, so hopefully this place will improve. It would be a shame if they didn't, as the rooms are lovely, the location beautiful and many of the staff very helpful. BUT. For a place that professes to be luxury accommodation,...More

    5  Thank YMuchoMas
    Response from Shangri-LaMauritius, General Manager at Shangri-La’s Le Touessrok Resort & Spa, MauritiusResponded 7 December 2015

    Dear YMuchoMas, Thank you for sharing your review and to enable us to address your feedback to our team. We are particularly disappointed to hear that the service you experienced was not up to your expectations as delivering 5* luxury service to our guests is...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Golf Course
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 320 - US$ 978 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Travelocity, Orbitz, Shangri-La Hotels and Resorts, Prestigia, Cheap Tickets, Hotels.com, Hotwire, Priceline, TravelUp, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Shangri-La’s Le Touessrok Resort & Spa, Mauritius reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mauritius >
    • Flacq District >
    • Trou d'eau Douce
    • Also Known As
    • Le Touessrok Hotel Trou d`Eau Douce ,
    • Touessrok ,
    • Le Touessrok Resort ,
    • Le Touessrok Mauritius ,
    • Le Tousserok ,
    • Shangri-La’s Le Touessrok Resort & Spa, Mauritius Trou D'eau Douce
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    Traveller (1176)
    Pool & Beach (170)
    Room & Suite (168)
    Dining (107)
    Hotel & Grounds (781)
    Bathroom (34)
    Family and Play Areas (12)
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    Ask a question
    Questions & Answers
    lee7189
    24 November 2017|
    AnswerShow all 6 answers
    Response from Shangri-LaMauritius | Property representative |
    Dear Lee7189, Thank you for your message. There is a supermarket called Super U just 20 minutes away from the resort by car. We hope that helps! Kindest Regards, The Team at Shangri-La's Le Touessrok Resort & Spa
    0
    Votes
    QueenJetsetter
    16 November 2017|
    AnswerShow all 3 answers
    Response from QueenJetsetter | Reviewed this property |
    there were none, was so annoyed!!!!
    0
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    QueenJetsetter
    16 November 2017|
    AnswerShow all 2 answers
    Response from Ahmed G | Reviewed this property |
    I haven’t seen any hammocks as far as I remember
    0
    Votes
    Room Tips
    "The hotel usually operates on a tab basis. Have cash to hand should you be on a budget and pay as you go to..."
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    "Dont miss this hotel private tour via helicopter (from the hotel location) for a sight view of Mauritius..."
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    "Junior Suites Hibiscus or Frangipani"
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    "Ask for a room closer to main lobby the outer rooms have a long walk for some."
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