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InterContinental Mauritius Resort Balaclava Fort

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InterContinental Mauritius Resort Balaclava Fort
InterContinental Mauritius Resort Balaclava Fort
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2,423 Reviews from our TripAdvisor Community

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Showing 1,589: English reviews
Johannesburg, South Africa
Reviewed yesterday NEWvia mobile

I'm not going to spend much time on this review, quite frankly it's not worth the effort. So short and sweet it is. No welcome drink, room not ready on arrival after calls and emails to make sure it was. ( we arrived later than expected not earlier!!) room dirty when ready! Burnt pictures in room, toothpaste left in glass...

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Helpful?
1Thank Julie G
Pietermaritzburg, South Africa
Reviewed 5 days ago NEW

well it was the first time with family and friends at this hotel. the kids absolutely loved the place and the service was excellent. the part that impressed me most was the service by Nadia at the kids area. she was so patient and understanding and went out of her way to entertain the kids. apart from my kids I...

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Helpful?
1Thank AshwinB1317
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear AshwinB1317, thank you for sharing your recent experience on social media. I am happy to read that your family and friends had amazing stay with us. I will personally pass your thank you to Nadia from our Planet Trekkers Kids Club, she is really our kids star. Looking forward to welcome you all back soon Jiri Benes Director of...

Reviewed 5 days ago NEWvia mobile

I visited mauritius for nye holidays with my boyfriend. Intercontinental Balaclava is an amazing place, the food is very very good in all of the resort's restaurants. Our room is large and confortable.

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Helpful?
1Thank Giulia D
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear Giulia D, sunny greetings from paradise island of Mauritius. We are pleased to read that you and your boyfriend had a nice time with us over NYE and you enjoyed our ocean facing rooms and variety of 5 restaurants. Looking forward to welcome you back soon Jiri Benes Director of Sales & Marketing

Trollhättan, Sverige
Reviewed 1 week ago

The resort is in almost any way excellent except for one thing. If you like swimming in the sea there is limited space between the beach and the reef. This is because of the tide. The problem only occurs when the tide is out but still a small minus. Otherwise restaurants are great and the staff dosent know how to...

Review collected in partnership with this hotel
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Helpful?
1Thank THNAH
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear THNAH, I am pleased to hear that you enjoyed your vacation with us. Will be my pleasure to pass your feedback to my colleagues who worked hard during Christmas and New Year Eve last year. Many greetings to cold Sweden Jiri Benes Director of Sales & Marketing

New Delhi, India
Reviewed 1 week ago via mobile

I visited this property in march 2016. It's really a wonderful property with its private beach. Food is also awesome with international buffet having Indian food. Rooms are sea facing. Services are also excellent.

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Helpful?
Thank rinkuhgarg
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear rinkuhgarg, thank you very much for sharing your experience with us. I am pleased to hear that you enjoyed staying with us, especially our International Buffet restaurant Senso as well as service provided by my colleagues. Looking forward to welcome you back soon Jiri Benes Director of Sales & Marketing

Reviewed 1 week ago via mobile

It's been a while since I've experienced such bad service, food and uncleanliness in a Hotel From arrival it all went wrong, no welcome drink, room not ready besides us having paid for the previous days room (our fault for arriving late but room was paid for in advance and should have been ready . The hotel was notified several...

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Helpful?
Thank Rob G
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear Rob G, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. I did personally talk to our Executive Housekeeper, to identify room you stayed in and check the cleanliness again. In regards to your comment on lunch buffet and barbecue, please...

London, United Kingdom
Reviewed 1 week ago via mobile

We visited the Intercontinental hotel for a 2 week period over Christmas and New years. This was clearly an exceptionally busy time for the resort, and tourism in Mauritius overall. Despite that, we had the most wonderful holiday. Staff were courteous and literally couldn't do enough, there was the pool, beach, gym, tennis courts, board games and table tennis to...

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Helpful?
1Thank IntrepidOne2014
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear IntrepidOne2014, thank you very much for sharing your experience with us. We are glad to hear that you enjoyed your 2 weeks vacation with us over Christmas and New Year. My colleagues will be thrilled to read about your experience. Looking forward to welcome you back soon Jiri Benes Director of Sales & Marketing

Panchkula, India
Reviewed 1 week ago via mobile

Worst ever room service ever seen in a hotel category like this. We have ordered food and it came after 2 hrs. And for 2 days they have not cleaned the area outside room. The property is pathetic. Never spoil ur vacations coming to thos place. These plates were still at thier places after 2days

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Helpful?
Thank gaurav693
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear gaurav693, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Standard in room dining delivery will not exceed 25 minutes. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us...

Reviewed 1 week ago via mobile

The breakfast was amazing.I loved how much of different varieties there were and how good the food tasted.The staff was incredible kind and passionate about delivering excellent customer service especially Harsh Mani.The Mauritian people hospitality was colourful.Will definitely visit the Intercontinental again. Many thanks Mrs Inderani Naidoo

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Helpful?
2Thank Inderani N
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear Mrs Inderani Naidoo, thanks a lot for your nice feedback. We are proud to hear that you enjoyed our international buffet breakfast as Senso restaurant and Mauritian true hospitality. Looking forward to welcome you back soon Jiri Benes Director of Sales & Marketing

Curepipe
Reviewed 2 weeks ago via mobile

Celebrated new years eve with my family at InterContinental Mauritius Resort. This was so far the best we have ever experienced new years eve in Mauritius. Everything was just well organized and food was fantastic! We ate at Veda, Indian restaurant. All staffs were friendly and worked very hard to make all guests stay memorable. Great food, friendly staff, wonderful...

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Helpful?
1Thank Amber W
Mauritius_intercon, Director of Sales at InterContinental Mauritius Resort Balaclava Fort, responded to this review

Dear Amber W, thank you very much for your great feedback. I am very pleased to hear that you enjoyed our New Years Eve celebration with us. It was indeed a great evening and we look forward to see you next year also. Yours sincerely Jiri Benes Director of Sales & Marketing

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 

Additional Information about InterContinental Mauritius Resort Balaclava Fort

Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Region: Mauritius > Pamplemousses District > Balaclava
Price Range: ₹ 13,585 - ₹ 28,057 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava
Hotel Style:
#4 Family Hotel in Balaclava
#4 Romantic Hotel in Balaclava
#5 Spa Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
#5 Luxury Hotel in Balaclava
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Mauritius Resort Balaclava Fort staff and other travellers.
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Questions? Get answers from InterContinental Mauritius Resort Balaclava Fort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try getting a room that has more view of the beach.”
 of 5 bubbles AshwinB1317, 12 Jan 2017 | Read review
“Rooms with the beach view and on the ground floor are the best, ask them for rooms next to Segala or Senso restaurant”
 of 5 bubbles 287prathvip, 1 Jan 2017 | Read review
“All are sea view, 2nd floor offers better views”
 of 5 bubbles 804karik, 30 Dec 2016 | Read review
“Block 12 rooms are central to the property”
 of 5 bubbles diptir2015, 30 Dec 2016 | Read review
“Great Food, great location and a must if you ask for a ground floor room, so you can walk to the beach.”
 of 5 bubbles 374rajt, 28 Dec 2016 | Read review
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