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The Westin Turtle Bay Resort & Spa, Mauritius

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Turtle Bay, Balaclava, Mauritius 21307
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Turtle Bay Resort & Spa, Mauritius
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 in Balaclava
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
French, German
Hotel links
Special Offer:Westin Sleep Well Package

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
16Restaurantswithin 1 km
2Attractionswithin 1 km
2249Reviews253Q+A100Room tips
Traveller rating
  • 1,561
  • 455
  • 130
  • 64
  • 45
Time of year
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Popular mentions
Johnny wrote a review Yesterday
Sunnyvale, California2 contributions
After 2 days of travel, we finally arrived at Mauritius from the states. Upon arrival at the Westin, we were immediately greeted by two staff members, one helped us unload our luggage and another who valeted the car. We were escorted through the main entrance which had a spectacular view of the Indian Ocean and were seated in the lounge by the bar. We were checked in by another staff member and given two refreshing ice cold glasses of ginger black tea which was a saving grace in the Mauritian heat. After checking in, we did the mandatory COVID testing requirements and were escorted to our room. The room was a beautiful spacious suite on the second floor that overlooked one of the courtyards straight into the Indian Ocean. It had a huge balcony with couches, a hammock chair, and beach loungers. The resort has two pools, restaurants, a lounge/bar, a tennis court, free activities, and more all on site. All of the interactions, big and small, with the staff felt incredibly personalized, sincere, and welcoming. It was THE best hotel experience I have ever had in my entire life. There were so many kind staff that we encountered, like Jameel, Nitasha, Ram, Nancy, Keshav, and so many more that helped make this experience unforgettable. Big thank you again to the staff for excellent service and would highly recommend this resort.
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Date of stay: April 2022
Value
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Pathfinder401390 wrote a review Yesterday
London, United Kingdom1 contribution
It has been a pleasant holiday, amazing staffs and service I would like to thanks the team Navin from bar, Ashna and Ram for food arrangements Jameel and aldo from the reception and all the Westin team. Thank you all
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Date of stay: May 2022Trip type: Travelled
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Poonaldo wrote a review Yesterday
9 contributions2 helpful votes
95% of the staff are amazing and attentive, but are let down by some who do not know how to make drinks properly. Hotel itself is very clean and the pools are very nice. For a honeymoon and the overall cost i would have expected much better overall however. This drink (see photo) cost just under £10, and the staff must remember that not everyone is all inclusive and arw paying top dollar for cocktails. I could make a better one with my eyes closed. The waiter made a cocktail, smelled it, then threw it. He then used the same glass, re-made it (caiprinha) and put it down looking half made, i was suprised and went along with it but my wife was not happy so i had to send it back for more ice. Honestly this is just really lazy and no attention to detail. See photo, it is very sad! The water bottles in the room are ludicrous. Half of them had a broken metal bottle cap and the only way to open is to stab it with a corkscrew. These should be finger pull but on many the pull had snapped off. Eventually after the 5th bottle like this i cut my thumb open which was inevitable. This is just lazy, i dont mind them re using and re capping bottles but at least use caps that aren’t broken already with sharp metal edges. The aircon in the room wasnt cold enough for me and the room was always too warm, when i asked for a portable fan i was told they had none in the hotel. Pretty annoying when you are too hot at night. Laser sailing boat had a snapped tiller connecting to rudder which makes it fairly useless. They said they couldn’t get a spare part which is odd. £4.80 for a small coca-cola is daylight robbery. For what appears to be a high end honeymoon hotel and paying for high-end service, and having stayed at many 5 star resorts costing much much less than this hotel i was expecting much better. The quality of drinks (cocktails) for the price were especially poor and they really should look at this. Thankfully our honeymoon was saved as the second week we stayed at a far superior hotel, Paradise Cove in the North who truly understand 5 star service.
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Date of stay: May 2022Trip type: Travelled
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Angela Bromham wrote a review Yesterday
Devizes, United Kingdom3 contributions
Have just returned from probably our best holiday ever. The hotel was superb. All the staff were so friendly and efficient. Just couldn’t fault the service in any way. We were spoiled for choice when it came to food. Buffet style was one option for all meals was of the highest standard. The only problem was self discipline as it was all so tempting. The other restaurants also excellent. We didn’t have one poor meal in our ten days. Can’t recommend highly enough.
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Date of stay: May 2022Trip type: Travelled
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Raheel wrote a review Yesterday
Greater Johannesburg, South Africa1 contribution
The Westin Turtle Bay has the best hospitality I have ever experienced. I have a gluten allergy and from the second I stepped foot into the resort the head chef ensured that I was well looked after and went out of his way to ensure that my experience matched the culinary experiences of those around me! The chefs would meet me at the start of every meal to discuss how they could alter any meal on their menu to be gluten free - I’m taking pancakes, pasta, pizza and even deserts! My stay was phenomenal and I cannot recommend this resort and it’s staff enough.
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Date of stay: March 2022Trip type: Travelled
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PRICE RANGE
$271 - $307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand mauritian hotel balaclava, the grand mauritian resort and spa
FORMERLY KNOWN AS
The Grand Mauritian Resort & Spa
LOCATION
MauritiusPamplemousses DistrictBalaclava
NUMBER OF ROOMS
190
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Frequently Asked Questions about The Westin Turtle Bay Resort & Spa, Mauritius
Which popular attractions are close to The Westin Turtle Bay Resort & Spa, Mauritius?
Nearby attractions include Balaclava Public Beach (0.3 km) and Balaklava 2033 (1.0 km).
What are some of the property amenities at The Westin Turtle Bay Resort & Spa, Mauritius?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Westin Turtle Bay Resort & Spa, Mauritius?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Turtle Bay Resort & Spa, Mauritius?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Turtle Bay Resort & Spa, Mauritius?
Conveniently located restaurants include Château Mon Désir, Kangan Indian Restaurant, and Noble House Restaurant.
Are there opportunities to exercise at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Turtle Bay Resort & Spa, Mauritius have airport transportation?
Yes, The Westin Turtle Bay Resort & Spa, Mauritius offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Turtle Bay Resort & Spa, Mauritius offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Turtle Bay Resort & Spa, Mauritius?
The staff speaks multiple languages, including French and German.