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The Westin Turtle Bay Resort & Spa, Mauritius

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The Westin Turtle Bay Resort & Spa, Mauritius
The Westin Turtle Bay Resort & Spa, Mauritius
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816 Reviews from our TripAdvisor Community

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Showing 566: English reviews
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Hertfordshire
Reviewed yesterday NEW

I cannot believe some of these very negative reviews of the staff and service at this hotel. We have just returned from a 12 day stay and found the vast majority of the large number of staff could not have been more friendly or helpful. The location and grounds are idyllic and our was room excellent. We found the buffet...

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Helpful?
Thank Digswell
Johannesburg, South Africa
Reviewed 4 days ago NEW

the original hotel burnt down a few years ago and was rebuilt as the Westin, the manager (Smita), the chefs, the staff are always there to assist with all that you may need, not much thoug as the hotel caters for all your needs. well done guys n gals

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Helpful?
Thank shaneybux
Warsaw, Poland
Reviewed 5 days ago NEW

Absolutely beautiful hotel on the beach. Property is located about one hour drive from the airport. Very friendly & helpful staff. Nice executive lounge, big choice of restaurants, great food. Two swimming pools - one for families, second adults only. Apartment was amazing - 3 balcony with the spectacular ocean view!

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Helpful?
Thank ZbyszekWarsaw_Poland
Pretoria
Reviewed 6 days ago NEW

We spend 4 nights and upon arrival at 18:00 were told our room is not ready yet. Roughly an hour and 3 enquiries later we were shown to our room. The room itself was great. However the service was really bad. On at least four occasions the waiter forgot our order. On the first night a group of us sat...

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Helpful?
1Thank Tienie S
Shivanee B, Front Office Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Tienie S, First of all, we would like to thank you for taking the time to post your review on TripAdvisor and to share your valuable feedback about the quality of service you received. We felt particularly concerned while going through each comment of yours and we can fully relate to your sentiments on this matter. We do pride...

Port Louis
Reviewed 1 week ago NEW

Well it saddens me to review this hotel so negatively, as i when i stayed there before, it was lovely and my 1st review of them will prove it. But this year tried to be in contact with the hotel to plan my birthday trip for February, and how hectic it was cant even believe it. In an era of...

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Helpful?
2Thank Sharss22
Shivanee B, Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Sharss22 Thank you for sharing a review on our resort. I see that you have stayed with us before and had a wonderful stay. I also see that this time your reservation did not go as you hoped it would. Please can you send an email at tristan.dechalain@westin.com so I can personally respond to you after I have had...

Australia
Reviewed 1 week ago

We stayed for four days recently and wish that we had stayed else where. Our first suite had no aircon and smelled very mouldy. Even though we were in the room by 1, it took until 10;30 that night to move us to another suite so we virtually lost an entire day as we waited around to see if the...

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Helpful?
1Thank stubbspainter
Shivanee B, Front Office Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Stubbspainter, We thank you for taking the time to share your reviews of your recent experience of The Westin Turtle Bay Resort & Spa, Mauritius on TripAdvisor. Your comments indicate that we have regretfully not been able to meet your overall expectations and for this we would like to extend our apologies. We do normally pride ourselves for exquisite...

Reviewed 1 week ago

The hotel and grounds are beautiful, the rooms are nice and clean, and we stayed in block one, so that meant we were looking at the ocean from our bed...heaven! It is a complete shame that the staff were not up to scratch, we didnt get half of the items we ordered at the pool, and at the restaurants there...

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Helpful?
3Thank Jaun M
Shivanee B, Public Relations Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this review

Dear Juan M, We would first of all thank you for having taken the time to share such a detailed review of your stay at The Westin Turtle Bay Resort & Spa, Mauritius on TripAdvisor. In reading through your specific comments we do respect your opinions regarding the overall service experienced and fully empathize with your sentiments. Rest assured that...

Durban, South Africa
Reviewed 1 week ago via mobile

Travelled to Mauritius over 15 times and this r sort remains my favorite. The staff at Seasons Taste restaurant is the main reason I have stayed here for my last 3 visits. They rank among the friendliest on the island. However state away from the restaurant near the quiet pool. Service ranks among the worst I've ever experienced. Overall a...

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Helpful?
1Thank Vishals73
Hong Kong, China
Reviewed 2 weeks ago

A wonderful property that sparkled in its Indian Ocean setting. The Hotel oozed tranquility and relaxation and the discreet yet pleasant staff guaranteed me an idyll away from the cares of the workaday world of my home in Asia. The coastline here at Balaclava is exceptionally attractive!

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Helpful?
2Thank Perry B
London, United Kingdom
Reviewed 2 weeks ago

We had a lovely stay. Friendly, easy check in with complimentary refreshing welcome drinks. We booked the ocean view deluxe. the room has plenty of space, comfortable big beds and good air conditioning although the balcony furniture was uncomfortable, it made sitting in the balcony unpleasant. take advantage of the free water sports, we had lots of fun learning to...

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Helpful?
1Thank dogmumcatmum

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Embraced by the gently swaying sugar cane fields and the warm turquoise water of the Indian Ocean, The Westin Mauritius Turtle Bay Resort & Spa invites you to experience the magic of Mauritian hospitality in a truly luxurious setting. The resort boasts 190 guest rooms and suites, all of them offering stunning views over the ocean, a kids club, luxury Mandara spa and a fine selection of restaurants and bars. ... more   less 

Additional Information about The Westin Turtle Bay Resort & Spa, Mauritius

Address: Turtle Bay, Balaclava, Mauritius (Formerly The Grand Mauritian Resort & Spa)
Region: Mauritius > Pamplemousses District > Balaclava
Price Range: ₹ 17,290 - ₹ 31,405 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Turtle Bay Resort & Spa, Mauritius 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Grand Mauritian Hotel Balaclava
The Grand Mauritian Resort And Spa
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
Hotel Style:
#3 Luxury Hotel in Balaclava
#3 Family Hotel in Balaclava
#3 Spa Hotel in Balaclava
#3 On the Beach Hotel in Balaclava
#3 Romantic Hotel in Balaclava
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Turtle Bay Resort & Spa, Mauritius staff and other travellers.
89 questions
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Manchester, United Kingdom
over a year ago
Worksop, England, United Kingdom
Mauritius
3 months ago

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Questions? Get answers from The Westin Turtle Bay Resort & Spa, Mauritius staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 38 stairs to the second floor rooms could be a problem for elderly or infirm guests.”
 of 5 bubbles Digswell, 26 Feb 2017 | Read review
“all rooms are good be it upstairs or garden.”
 of 5 bubbles shaneybux, 23 Feb 2017 | Read review
“Ask for ocean view.”
 of 5 bubbles ZbyszekWarsaw_Poland, 22 Feb 2017 | Read review
“Ocean front if possible”
 of 5 bubbles stubbspainter, 19 Feb 2017 | Read review
“Sea views are de rigeur!”
 of 5 bubbles PerryB137, 13 Feb 2017 | Read review
5 of 5