The Westin Turtle Bay Resort & Spa, Mauritius
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#2 of 26 resorts in Mauritius
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2023 Travellers' Choice Best of the Best
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Wine / champagne
Poolside bar
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Bay View
Languages Spoken
English, French, German
Location
63Somewhat walkable
Grade: 63 out of 100
20Restaurantswithin 1 km
2Attractionswithin 1 km
3415Reviews281Q+A100Room tips
Reviews
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What an incredible hotel. The Westin know the power of impeccable hospitality. Our holiday was made by the staff. Special shout out to Steeven, the most attentive, friendly, interesting and funny pool manager ever. From knowing how to surprise and delight; to deep and meaningful conversations, Steeven had it all. To Raja, Bar Manager, who shared his secrets to guest happiness and was the ultimate professional whilst being warm, friendly and above all, a great conversationalist. To Seam, Service Manager who worked tirelessly, morning and night to ensure everything was just perfect, throwing in a few special moments along the way. To Mohit, who danced with us and offered always the greatest smile and joyful evenings. To Clemence who had the brightest smile of all and the kindest heart. The accommodation was always spotless and inviting; the amenities all you could ask for; the food out of this world, especially in Mystic and the Indian, but stunning in the Seasonal Buffet and the the beach grill also. An incredible spa, gym, water activities, free bikes, table tennis, bagminton and a tennis court. Our All Inclusive started the minute we arrived, way before our check in, and all day until we left, some 7 hours after check out. In 2 weeks we didn't spend an additional penny and we ate and drank and participated in all the resport had to offer. A hotel not to be missed, but above all, a team of the most professional, friendly experts across all aspects of the business. I can't recommend more highly. We will be returning.…
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Date of stay: November 2023
Value
Location
Service
Room Tip: We had a delux room and it was huge with great views of the sea. Perfectly located.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
My friend and I had the most unbelievable experience at this hotel. From the minute we arrived, the staff could not have been more helpful and more so happy to help which you don’t often see. Every member of staff we encountered was so lovely, polite and helpful as well as many of them going above and beyond to ensure our stay was perfect - it is very clear that this hotel pride themselves on customer service and the importance of it. We built great relationships with some members of staff that we actually felt we would miss them when we left! The grounds of the hotel are beautiful, we could sit for hours on a night just looking at the view and both the pool areas are lovely. The rooms are so spacious and very traditional Mauritian, it really adds a lot of character! We didn’t have a single bad meal at any of the restaurants. The food was amazing and when there was one event where we were a limited to what we could eat, the managers didn’t hesitate to speak to the chef and sort something out for us so we were satisfied. On a night before dinner whilst having a drink, little plates of food would come round which we always felt was a lovely little touch :) Overall I can’t recommend this hotel enough, if I was to return back to Mauritius I wouldn’t hesitate in booking to stay here again, the only difference would be I would book for longer!…
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel is absolutely beautiful and the staff are wonderful. Including Seam he looked after us with the restaurants and made sure everything was sorted for us. The General Manager sorted us out with an upgrade with our room which was amazing and took the time to make sure everything was perfect for us. We would also like to thank Jamal he was so lovely and helpful. Raja’s cocktails were amazing. I would recommend this hotel to anyone who is wanting to stay in Mauritius. Luxury hotel with amazing amazing staff. I can’t wait to come back and stay here.
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Perfect hotel, you have to stay here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The accommodation was perfect and the service we received was outstanding , both attentive and unobtrusive. The staff all seemed genuinely concerned to give guests the best possible experience . The food was delicious with good variety and choice , and we enjoyed the taxi tour of local sites arranged by the concierge . We won’t forget the beautiful sunsets from the bar ! a special thanks to Anil , our room steward for his impeccable service and attention to detail ,his were the most artistic towel sculptures I’ve ever seen . I’d highly recommend a stay here .
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: We’d booked bed and breakfast.Due to location it wasn’t practical to visit restaurants outside...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
My wife and myself had a wonderful 7 day stay at The Westin Turtle Bay Resort & Spa in Mauritius. The room was spacious, comfortable and well-equipped. The staff were very friendly, we were well looked after and the service delivered by every employee was very good. We would especially like to thank Seam and his F & B team: Amy, Pamela, Julius, Fakason, Abraham and to all those who we cannot mention individually. We thoroughly relished the food at Seasonal Tastes restaurant, the variety and quality of the spread is remarkable both for breakfast as well as dinner. We would also like to mention that Alisha from Housekeeping made us feel welcome and comfortable throughout our stay. We did try dinner at Beach Grill and Mystique and enjoyed it. We highly recommend you stay at this property. …
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We 5 couples throughly impressed with the impeccable services. Special thanks to Mr.Seam whose courtesy made our experience memorable Every member of your staff contributed to making our stay enjoyable We look forward to the opportunity to return and enjoy their hospitality once again
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Everything about this hotel + the staff was just magic! Absolutely phenomenal hotel right from the moment of arrival to literally getting into the airport transfer back home. I arrived very early at the hotel (10am) & they allowed me to check into my room (after a 12hr flight) with no extra charge!! The room:Junior Deluxe suite with ocean view.This room was insanely big, the bed could easily fit us all in (3 adults and 2 babies). Lovely huge bath, walk in shower & even bigger terrace with loungers, sofas and sunbeds! The restaurants - all phenomenal food & so tasty! Generation portions + the mocktails were insane with such unique and inventive flavours! My fav was the Thai and the Indian. The Tepanyaki was also fabulous. The buffet for dinner and breakfast never failed and had such amazing selections of fresh food, juices and range of cuisines. Pasta and omelet stations were a must! The tamarind sorbet was also delicious😋. The chefs and restaurant staff were always about greeting guests and so accommodating especially as we had 2 babies with us who needed high chairs and were sat at tables near the food. The spa was insane and had some fantastic massages and love the serenity rituals at the start which add a lovely touch. Staff again were so lovely. Hotel grounds were stunning, right on the beach, amazing pool for kids and adults. The sand is a little rough as it's a coral beach and very shallow. Stunning vistas and back drops for sunset ritual cocktails, dinner and just relaxing watching the sun set. Everything was so clean and easily accessible especially with prams. Gym was state of the art and had great equipment and facilities to burn off all the delicious food! The staff- The most important thing! Honestly we have never been treated with such kind & genuine hospitality right from the moment you step into the hotel. They know your name, help with reservations, were so accommodating to help with the kids & left lovely treats like free non alcoholic champagne + a birthday cake for my brother. A special thanks to Ram - for all your help with restaurant reservations & the special birthday dinner set up by the beach. Angelle from breakfast service who gave the kids strawberries everyday. Kevin- our fabulous waiter who sorted the pizzas for the girls and served us at Mystique and was so accommodating all time. Pradeep who served us at the pool and looked after the cabanas for us. Vikash G- restaurant manager who always looked after us at the buffets. Mohit and Vicky from the evening bar and entertainment who let the girls run around during the live music sessions. Pamela who served us the most epic omelettes! All the ground staff and housekeeping who greated us all with such kindness and respect everyday and kept the hotel looking spotless! Mahfooza, Toushita, Visha and the female waitresses who greated us with such love and care at breakfast reception and dinner and always we so friendly to the babies. Vikash D - lead manager who ever so generously and kindly arranged for complimentary massages and also took such kindness to make sure I had eaten dinner before heading off to the airport before a late night flight. He is a great leader and well deserving of the promotion with his acts of kindness. And last but by no means last Jameel Joomun who went out of his way to ensure our whole stay went smoothly and accommodating with 2 babies. He was unbelievable in his dedication, making us feel like family and worked tirelessly to ensure our stay was comfortable. We left feeling we'd made friends and family and he was just unbelievable in every way in his manner and support. Thank you so much to everyone at the Westin Turtle Bay for making our stay one of the most memorable and relaxing stays. You all work so hard and deserve to be rewarded for this. The epitome of highest level of hospitality and customer service right here in a stunning location. And so great for kids too. We hope you are all keeping well and hope to see you again very soon. Lots of love& thanks Haseena, Bushra, Irfan and the twins…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Book early to save on price and room deals! Spa gets booked up quick so again book early!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shiksha De St Pern, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded 2 days ago
Dear Haseena, Bishra, Irfan and the twins, Thank you so much for taking the time to share your positive experience at The Westin Turtle Bay Resort & Spa on TripAdvisor! We are delighted to hear that you had a wonderful stay with us. It brings us immense joy to know that our resort met and even exceeded your expectations. Our team works hard to provide exceptional service and create memorable experiences for our guests, and it's incredibly rewarding to see that reflected in your review. We appreciate your kind words about our facilities, amenities, and the beautiful surroundings of Mauritius. It's fantastic to know that you enjoyed the stunning views and found our location to be ideal for a relaxing getaway. We strive to create a tranquil and rejuvenating atmosphere for our guests, and it sounds like we succeeded in doing so during your stay. Your compliments regarding our staff's friendliness and attentiveness are truly heartwarming. Our team takes great pride in delivering genuine hospitality, and your recognition is a wonderful motivation for all of us. We look forward to welcoming you back to The Westin Turtle Bay Resort & Spa in the future. If there's anything specific you'd like to share or any suggestions you may have, please feel free to reach out. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. Thank you once again for choosing to stay with us and for sharing your positive feedback. We appreciate your support and hope to have the pleasure of hosting you again soon. Generously Yours, The Westin Turtle Bay Resort & Spa, Mauritius
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The receptionist, Jevin , his service was very nice. He really helped us with everything he could. We loved the resort very much. Even if there were comments about the resort, we had already forgotten them because of his beautiful service to us. He is truly amazing and cheerful. He deserves a thousand stars.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shiksha De St Pern, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded 2 days ago
Dear aba575, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! We are genuinely grateful for the time you took to share your positive experience with us on TripAdvisor. Your glowing review not only made our day but also serves as a tremendous source of motivation for our entire team. We look forward to the pleasure of welcoming you back for another memorable stay in the future. Until then, we wish you many more exciting and joyful travels! Generously Yours The Westin Turtle Bay Resort & Spa, Mauritius
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently travelled to The Westin with my husband. We have been on many wonderful holidays over the years and have stayed in many great hotels all over the world from Banyan Tree resorts, Anantara, The One and Only, the Landmark and many more. When booking this holiday, we wanted something special and searched for many hotels; all with excellent views and 5 stars. But when all hotels offer 5 star ratings and great views, the search then becomes about having a point of difference to help narrow down the search to that perfect hotel. I was tempted to book the Lux, but there was something about it which didn’t entice me. I wanted to go somewhere non-typical and with a point of difference and the Westin stood out from everywhere I looked. Everywhere I looked all the reviews highlighted the excellent hospitality; which then became the reason behind my decision. From the moment we arrived, we were not disappointed. Not only is this hotel fantastic with its quality of rooms, beach, activities, spa and options of restaurants. The views are sensational, the beach is beautiful with palm trees and crystal blue water and the additional perks such as the free kids activities, cycling, games room, spa, on-site nurse and free water sports are excellent. They ensure a level of comfort when so far away from home. However, what really tipped this to the next level was the service which is EXCEPTIONAL and the staff are FANTASTIC! When we arrived Keshav checked us in. He made sure our luggage was promptly taken to our room and took the time to bring us fresh pineapple juice, asked us about our flight, built a personal relationship with us and then spoke in depth about the hotel, the facilities and everything that is available to us. He was polite and respectful and you could tell that he was passionate about his job and passionate about supporting us through our stay. Sometimes it’s clear that people are simply doing their job or “ticking a box” but here it wasn’t like that. You were treated on a personal level and not as a number. Jameel the general manager is wonderful. Kind and attentive. He took the time to speak to us, build a personal relationship and ensured we had everything we needed to enjoy our stay. Manisha and Mr Raam are wonderful individuals. Always happy and smiling and they take the time out to understand your dietary needs and preferences and then make dinner recommendations accordingly. Nothing is too much. Manisha is a wonderful person, I genuinely felt excited to see her everyday, she’s personable, kind, attentive and she takes the time to get to know you. Not only will she make all your reservations perfectly and with little effort from yourself, she will ensure you have nothing to worry about and then a few days later will remember to ask you about your meal and if you enjoyed the food. Clemantine who works at the mystique restaurant is completing an internship and is relatively new. I know she misses her family back home and may even feel a little homesick at times. Yet everyday she has a beaming smile, ensures you’re happy, takes the time out to speak to you and offers wonderful service. She is an asset to the Westin Team and I really feel like the team should do something sweet for her to help with the feelings of feeling homesick. She deserves it! When having breakfast and dinner. There were two ladies in particular who were AMAZING! Renoo and Artee; their hospitality was excellent, they went above and beyond to ensure we were well catered for and ok. I had a reaction on my legs to the mosquitos and Renoo regularly told me to apply aloe vera and checked up on me to ensure I was ok. Everyday, without fail when I arrived for breakfast. You can really tell that these people care about you. Artee was also excellent, she was so sweet, caring and wanted to ensure we had everything we needed and that were well looked after. Nothing was too much for her. She went so above and beyond for me and my husband. My husband booked a special meal overlooking the sea and Doomun the manager at mystique took care of us. He ensured all our dietary needs were met. He ensured the setting was perfect, ensured our food was exquisite and took several photos of us to capture the memory. Doomun was great and took the time again to ensure we were happy and our needs were met. Our package included champagne but due to medical reasons I couldn’t consume alcohol, he happily swapped this for drinks of our choice. On the night my husband and I wanted to order food from two different restaurants, he also accommodated this easily and ensured that the food came out together, hot and in time. The service truly was excellent. He built a personal relationship with us, got to know us and offered exemplary service. He was wonderful. Bryan was also wonderful, he regularly checked-in to ensure we were ok, that our taxi's were booked. Helped with our bags and ensured we had everything we needed. He made sure we were happy, comfortable and having a great time. The rest of the team at the Westin were also great. The reception team in particular, Mohit was wonderful and also remembered key details like the fact that it was my birthday. He wished me a happy belated birthday when he saw me and ensured I had a wonderful stay. And helped my husband to arrange a romantic surprise meal for me. He was wonderful! One evening, guests in a room next to ours were too loud and disturbing our sleep. One phone call and 4 minutes was all it took for the team to contact security. Within 4 minutes security had reached the room of the guests next to us and asked them to keep the noise down. I also had an allergic reaction to mosquitos. The reception team promptly informed the nurse and the hospital doctor. Within 3 hours, I was seen by a doctor, taken to the hospital, administered medication and then promptly transferred back to the hotel. The service was exceptional once again. The once we were going out early prior to 6am for excursions. The reception team promptly arranged breakfast and lunch packs for us which catered to our dietary needs and ensured they were ready for us for 5.50am. The packs were great and included plentiful snacks, pastries, sandwiches, fruit, biscuits, water and juices and kept us full and happy until we returned back to the hotel. Whilst we were gone, Manisha ensured all our dinner reservations were made for us. It was great, I finally felt like I didn’t have anything to stress or think about! The manager at the seasonal taste restaurant also went out his way to cook meals of our choice to cater to our vegetarian needs one evening as the menu on offer on the day of dining didn’t offer vegetarian food of our liking. The portions were great. Nothing was too much trouble. I truly recommend this hotel to anyone and everyone travelling to Mauritius. You will have the most wonderful time and the people around you will elevate it to the next level. This hotel is definitely one of the best hotels in the world. I think it’s probably better than the over-rated Lux and the staff will allow you to have a “real” holiday with no worries, no stress and truly allow you to switch off. Thank you for EVERYTHING. And I wish all you wonderful people the best in life and hopefully, one day we will meet again. Kind regards, Mr and Mrs Sanghera …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: If you’re wonderful where to stay when in Mauritius, stay here! It’s honestly AMAZING! And the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shiksha De St Pern, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded 2 days ago
Dear Mr & Mrs Sanghera, Thank you so much for taking the time to share your positive experience at The Westin Turtle Bay Resort & Spa on TripAdvisor! We are thrilled to hear that you had a fantastic stay with us and that we were able to meet your expectations. It's truly rewarding to know that our attentive staff, luxurious accommodations, and stunning surroundings contributed to making your stay memorable. We take great pride in providing exceptional service and creating a relaxing atmosphere for our guests, and it's wonderful to see that reflected in your review. We appreciate your kind words about our facilities, and we're delighted that you enjoyed the various amenities we offer. Our team works hard to ensure that every aspect of your stay is enjoyable, and it's fantastic to hear that we succeeded in making your time with us special. We look forward to welcoming you back to The Westin Turtle Bay Resort & Spa on your next visit to Mauritius. If there's anything specific you'd like to share or suggest for improvement, please feel free to reach out. Your feedback is invaluable to us as we strive to enhance our guests' experiences. Thank you once again for choosing The Westin Turtle Bay Resort & Spa. We appreciate your patronage, and it was a pleasure having you as our guest. Generously Yours, The Westin Turtle Bay Resort & Spa, Mauritius
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loads of thanks to all the staffs who attended us Mr. Keshav who was there for our check in procedures within 15 - 20 mins. Mr. Nitish who was always very attentive and as well Mr. Pradeep. Special thanks to Mr. Vikash (GM) Awesome room with best sea view
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shiksha De St Pern, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded 2 days ago
Dear 547swetar, Thank you so much for taking the time to share your positive experience at The Westin Turtle Bay Resort & Spa on TripAdvisor! We are thrilled to hear that you had a fantastic stay with us and that we were able to meet your expectations. Thank you once again for choosing The Westin Turtle Bay Resort & Spa. We appreciate your patronage, and it was a pleasure having you as our guest. Generously Yours, The Westin Turtle Bay Resort & Spa, Mauritius
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$354 - $605 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand mauritian hotel balaclava, the grand mauritian resort and spa
FORMERLY KNOWN AS
The Grand Mauritian Resort & Spa
LOCATION
MauritiusPamplemousses DistrictBalaclava
NUMBER OF ROOMS
190
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Frequently Asked Questions about The Westin Turtle Bay Resort & Spa, Mauritius
Which popular attractions are close to The Westin Turtle Bay Resort & Spa, Mauritius?
Nearby attractions include Balaclava Public Beach (0.3 km) and Balaklava 2033 (1.0 km).
What are some of the property amenities at The Westin Turtle Bay Resort & Spa, Mauritius?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Westin Turtle Bay Resort & Spa, Mauritius?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Turtle Bay Resort & Spa, Mauritius?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Turtle Bay Resort & Spa, Mauritius?
Conveniently located restaurants include Kangan Indian Restaurant, Château Mon Désir, and Mystique the Westin Turtle Bay Resort and Spa.
Are there opportunities to exercise at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Turtle Bay Resort & Spa, Mauritius have airport transportation?
Yes, The Westin Turtle Bay Resort & Spa, Mauritius offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Turtle Bay Resort & Spa, Mauritius offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Turtle Bay Resort & Spa, Mauritius?
The staff speaks multiple languages, including English, French, and German.