We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Holiday Inn Waterloo-Seneca Falls

HolidayInn.comUS$ 104*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Holiday Inn Waterloo-Seneca Falls
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

367 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Holiday Inn Waterloo-Seneca Falls
See the most recent reviews
Showing 360: English reviews
Windsor, Connecticut, United States
Reviewed 6 April 2014 via mobile

We stayed 2 nights, it was clean and comfortable but noisy in halls at night and in early am. My only real complaint was the shower, water pressure is low and water luke warm. Nice lady location, close to things.

 Report
Helpful?
Thank WellsM0m
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for choosing our Holiday Inn! I do apologize for the noise and water concerns you had. We are making steps to ensure that these same issues you encountered are handled completely. Thank you again for staying with us, and please consider giving us a chance to show you what we can really do for you!!

Pachuca, Mexico
Reviewed 2 January 2014

I traveled on business, this hotel offer a very near location from the HQ of Goulds Pumps. Rooms are comfortable but the carpets are so dirty, it really needs to be cleaned. The hotel is in front of the Walmart so you can go out to buy something at any hour. Breakfast only include scramble eggs, fruits, coffee and cereal;...

 Report
Helpful?
1Thank Carlos E
holidayWaterloo, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to review our hotel! We always appreciate hearing from our guests as it helps us to better the hotel. I have discussed your comment regarding the carpets with the Executive Housekeeper and we are ramping up our cleaning schedule for the carpets. I do apologise for the condition of your carpet. Our breakfast buffet...

Ontario
Reviewed 18 December 2013

Up and down experiences at this Holiday Inn. First stay was Jan. 2013, and loved the King Feature room - spacious, comfortable, clubhouse style decor with great HD tv and a better cable package than can be found in most Intercontinental Hotels. Clean, pet-friendly and perfectly located as a base for touring the Finger Lakes, exploring women's history, or shopping...

 Report
Helpful?
Thank HerIndoorsOntario
IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear HerIndoorsOntario, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We are pleased you found our staff commendable. Please accept my sincere apology for the inconvenience you experienced this visit with our Spa Tub being closed for maintenance....

Cambridge, Massachusetts
Reviewed 7 December 2013

Booked a king room online through the priority rewards website (I'm a member of Holiday Inn's loyalty club, although rethinking the relationship after this visit). Was given a room with two twin beds that both had mattresses past their prime and told by management there was nothing they could do. The property is tired; our room had a mildewy odor...

 Report
Helpful?
1Thank David C
holidayWaterloo, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear David C. I was so sorry to read that you had an uncomfortable stay at our hotel. Somehow your reservation did get messed up and came through to us as a room with two double beds. I am not sure how that happened but I will be checking further into the situation. Please accept our sincere apologies.

Ottawa, On
Reviewed 13 November 2013

This hotel is well located for the outlet mall and the wine country. The rooms are spacious and was furnished with a mini fridge and microwave. Our reservation came with the breakfast which was surprisingly very good. The only negative about this establishment is that it's tired and is in need of refurbishing.

 Report
Helpful?
Thank ChristineOttawa_On
IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear ChristineOttawa_On, Thank you very much for taking the time to share your comments online. We are very happy that you liked our breakfast. On the other hand, I certainly apologize for the inconveniences you experienced over the condition of the property. Your comments are being shared with the hotel management and appropriate action will be taken. We take all...

Ottawa, Canada
Reviewed 28 October 2013

Recently my wife and I had the opportunity to dine at the Heritage Cafe; and what a pleasant experience. Our server (Cindy) was knowledgeable about the menu selections, she provided great suggestions on various menu options; and paired wine with our dinner choices.The service was upbeat, friendly, and polished. So if you are in the area, and want a great...

 Report
Helpful?
Thank RJWD123456789
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! It is nice to hear that you had such a positive experience at Our Heritage Café at the Holiday Inn Waterloo-Seneca Falls. I will share your review with Cindy; she and all of our staff pride themselves in having happy guests and she will be so pleased to receive such great comments! We appreciate...

Rochester, New York
Reviewed 24 October 2013

We were very happy with the room; spacious and it was nice having a fridge and bar area (king executive suite). We went there looking for a relaxing weekend to enjoy the finger lakes. You are close to two great lakes for wineries and cheese tours and everything else close at hand. It was convenient having a restaurant/bar on site...

 Report
Helpful?
Thank AmyROC
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to submit a review on TripAdvisor about your recent stay at the Holiday Inn Waterloo-Seneca Falls. We appreciate you taking the time to share your positive experience at our Holiday Inn. It is wonderful to receive compliments on our hotel and more importantly our people! We are pleased that you are returning in December...

Denton, Texas
Reviewed 21 October 2013

We recently stayed here with a group of friends for a wine tour. The hotel was nice, the rooms excellent, and the stay pleasant. The rooms each had a fridge which was a nice feature and everything was very clean and hospitable. The restaurant, Heritage Cafe, was actually better than I would have expected at a hotel. The staff was...

 Report
Helpful?
Thank MrBrandonL
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that our cleanliness and hospitality made your stay pleasant. The Holiday Inn slogan of “Great hotels guests love” is something that we strive to achieve everyday and we are proud that you had a good experience at the Holiday Inn Waterloo-Seneca Falls! We hope that if your travels bring you...

Buffalo, New York
Reviewed 19 October 2013

I normally dont write reviews but I feel this trip needs one. The bad experience was almost instant. I booked a king bed and when I arrived it was a double bed. I did the sheet check and the sheets had orange stains all over them. When I went to the desk I was given a new room and the...

 Report
Helpful?
1Thank Hellopeopletraveling
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us at the Holiday Inn of Waterloo - Seneca Falls, NY and thank you for the feedback on TripAdvisor regarding your experience during your recent stay. Your comments allow us to resolve any problem areas and take actions to correct those areas. I apologize that you were not satisfied and would appreciate getting the opportunity...

Dallas, TX
Reviewed 17 October 2013

My wife and I stayed here on a wine tour of the finger lakes. The place was pretty clean, though dated. It had a fridge and microwave in the room, which was nice. The air conditioner fan was very noisy, and there was no in-room safe. (Many travelers today carry thiusands of dollars of personal electronics with them. That makes...

 Report
Helpful?
Thank RbrtH
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for choosing the Holiday Inn of Waterloo - Seneca Falls, NY for your recent visit to the Finger Lakes area. We greatly appreciate you taking the time to share your experiences on TripAdvisor. First, thank you for complimenting our amenities and restaurant food. I apologize that the service in the restaurant was not up to the standards that...

83 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (18)
Viewed
Hotel & Grounds (3)
Viewed
View from Room (1)
Viewed
Room/Suite (3)
Viewed
4:42
Videos (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (65)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (25)
Viewed
Dining (6)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (18)
11/06/2017 12/06/2017
Hotels you might also like...
Also consider these accommodations in or near Waterloo
0.3 km away
Hampton Inn Seneca Falls
Hampton Inn Seneca Falls
#1 of 4 in Seneca Falls
593 reviews
5.3 km away
Microtel Inn & Suites by Wyndham Seneca Falls
3.2 km away
The Gould Hotel
The Gould Hotel
#2 of 4 in Seneca Falls
323 reviews
Show Prices
Show Prices
Show Prices
12.3 km away
Ramada Plaza Geneva Lakefront Resort
14.9 km away
Holiday Inn Express Hotels Geneva Finger Lakes
12.2 km away
Hampton Inn Geneva
Hampton Inn Geneva
#2 of 11 in Geneva
535 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 

Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Region: United States > New York > Finger Lakes > Waterloo
Price Range: ₹ 6,141 - ₹ 15,903 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Priceline, Booking.com, Hotels.com, Travelocity, Hotwire, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly, HotelsClick and Hotel.de so you can book your Holiday Inn Waterloo-Seneca Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Waterloo-Seneca Falls staff and other travellers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Holiday Inn Waterloo-Seneca Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't Stay Here!”
larryrH6398IO, 3 May 2017 | Read review
“first floor half way down there is a outside entrance”
JCB0787, 31 Mar 2017 | Read review
“only 2 floors, you really can't go wrong”
75williamp, 1 Mar 2017 | Read review
“Rooms on West side are quieter”
mikesB61CK, 1 Mar 2017 | Read review
“Need first floor if you have mobility issues.”
hobbittravel, 16 Dec 2016 | Read review
5 of 5
HolidayInn.com
US$ 104* /night
View Deal
PricelineUS$ 104
Booking.comUS$ 104
TravelocityUS$ 104
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates