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Microtel Inn & Suites by Wyndham Verona

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Breakfast included
Wheelchair Access
Fitness Centre with Gym / Workout Room
Non-Smoking Hotel
Room Service
Multilingual Staff
Self-Serve Laundry
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Room features
Suites
Non-Smoking Rooms
Microwave
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Family
Safe
HOTEL CLASS
Hotel links
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Hotel deals
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
15Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews & more
1,103Reviews
43Photos
13Q+A
56Room tips
Traveller rating
  • 434
  • 430
  • 152
  • 53
  • 34
Time of year
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  • English
Show reviews that mention
We stay at the Microtel when we attend concerts at Turning Stone Casino & Resort. The location is extremely convenient to the Casino, the rooms are quiet and clean, the staff is accommodating, the breakfast meets our needs and the room rate is more than reasonable.
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Review collected in partnership with this hotel
I tried for months to call this hotel in order to get a room block for my wedding in 2019. Every single time I called the front desk, I was told me the manager wasn’t in. Serveral “messages” were taken on my behalf but no return calls were received. I also tried to send an email
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Response from veronagm, General Manager at Microtel Inn & Suites by Wyndham Verona
Responded 1 week ago
Thank you for taking the time to leave us a review. I am so sorry to hear that you were never reached out to regarding your group inquiry. This time of year is when all of our group inquiries come in so I apologize that you feel overlooked. Our hotel has hosted many wedding groups and although you may have strayed away from us, we would love to host yours as well. I will go through all of my paperwork, so I can reach out to you and formally apologize about the service you received. I appreciate the feedback and will be in touch with you.
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I hosted my bridal party and entire family at this hotel in Verona and not only did they mess up the hotel block after I called multiple times over the year due to family members calling and the hotel telling them that there was no block under our name, they failed to fix anythin
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Review collected in partnership with this hotel
Response from veronagm, General Manager at Microtel Inn & Suites by Wyndham Verona
Responded 1 week ago
Thank you for leaving us a response. I am so sorry to hear about the experience you had while you stayed with us. It is completely understandable that brides/bridal parties would like adjoining rooms, we know that it makes the process of getting wedding ready, much more easy. All of our rooms with an adjoining door, always has one room that is an accessible room. The hotel itself does not have two suites that adjoin, only one suite and one accessible. So I apologize about any confusion the staff may have had. I also am very sorry about the lack of communication from the very beginning when you reserved those two rooms. You should have been made aware and for that I apologize. Our team here appreciated your business and I hope that you do return for another visit, I would like to make things right. Again, I deeply apologize about the experience you had. That is not one that sits easy with us.
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You will need to drive yourself to the Casino. Do use the Casino's valet parking. Also Visit the wineries and breweries in the area' the short drive to the finger lakes is beautiful. The state beaches are very affordable and also beautiful. I also visit the baseballl hall of
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Review collected in partnership with this hotel
Response from veronagm, General Manager at Microtel Inn & Suites by Wyndham Verona
Responded 1 week ago
Thank you for leaving us a response. I am sorry about any inconvenience you may have experienced due to needing a ride over to the casino. Although we do not have a shuttle service, we do have other transportation that might better suit your needs the next time you're in town. The area has a local cab company called "Oneida Taxi", there is also uber and lyft in the area as well. I hope that helps! Again, thank you for leaving us a review and I am happy to hear you enjoyed you visit to the area.
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My family of four stayed for one night and were treated great! I believe it was Jackie who checked us in with a kind demeanor and helpful attitude. Despite being busy, she took her time with everyone. Got us extra sheets etc.
Hotel looked clean and updated. Beds were firm but no
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Response from veronagm, General Manager at Microtel Inn & Suites by Wyndham Verona
Responded 1 week ago
Thank you for leaving us a review. I am so happy to hear that you enjoyed your stay with us! I will pass the compliment onto Jackie, she would greatly appreciate the wonderful feedback you left. Our staff here takes great pride in taking care of our guests and it is so nice to hear our guest's feedback. I am glad that your room was equipped with all that you needed and although you didn't get a chance to stop for breakfast, it is great that you noticed our pop cake machine! Everyone seems to love it, myself included. Make sure the next time you visit us to bring your pet along! Our staff loves when pets visit. Again, thank you for leaving us this feedback. Your business is greatly appreciated.
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Album Categories
All photosTravellerRoom & SuiteBusiness Centre & Event Rooms
Beds in our room
Stains on blanket
Hair
Stains on mattress cover
Stains on mattress cover
Previous
indoor pool???
No pool.
0 votes
Is there a shuttle to casino?
The hotel dose not provide a shuttle to the casino.
0 votes
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We stayed there a couple of weeks ago and just asked the front desk for more coffee pods. They were happy to oblige
Donna, We stayed there a couple of weeks ago and they did have breakfast and coffee...?
breakfast was not great cold cereal coffee & juice only maybe some muffins
0 votes
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Does the fitness center only have cardio equipment or is their weight lifting abilities to
I do not believe there are any weight lifting capabilities
0 votes
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Previous
"Choose a road on the back side. It is quieter."
"Find another hotel, you are likely to be disappointed with this one."
"Ask for a high floor room"
"Its in a quiet location all areas seemed quiet"
"Train could be heard in all rooms I should think."
Previous
PRICE RANGE
US$ 81 - US$ 128 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
microtel inn & suites verona hotel veronamicrotel inn and suites veronamicrotel hotel veronaverona microtel
LOCATION
United StatesNew YorkVerona
NUMBER OF ROOMS
81
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