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Vernon Downs Hotel

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167 Reviews from our TripAdvisor Community

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There are newer reviews for Vernon Downs Hotel
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Showing 167: English reviews
Rutland, Vermont
Reviewed 19 December 2014

Had to hurry check in because the buffet was going to close in 15 minutes. But, my wife and I got there in time to eat. Good thing, it was the only place to eat - not a lot of places in the area. Room nice, etc. But......play that funky music. An "event" was going on next to the lobby...

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Helpful?
3Thank Ted L
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I apologize for any inconvenience you experienced during your stay. We have always had events going on in our event center and the sound doesn’t usually effect any guests staying in the hotel. We will try and monitor this when we have future events to determine if we...

Horseheads, New York
Reviewed 11 November 2014

Just had a fantastic stay at this hotel. To tell you the truth the mixed reviews really surprise me. This is a newer addition to Vernon Downs and we loved our stay. The room was wonderful, had everything you need and more, coffee pot, fridge, microwave, flat screen tv, ironing board, hair dryer, and free wifi. Plus the finishes were...

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Helpful?
1Thank Hhdsvalueseeker
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I’m extremely pleased that you enjoy visiting our property. Looking forward to your next visit with us.

Utica , NY
Reviewed 30 October 2014

there was hair on the toilet seat, the TOP of the toilet seat, obviously not cleaned and dust EVERYWHERE in room. Bathroom floor needs to be moppedBeautiful sunset coming into the room trackside ..yet the sun hit the glistening dust on every countertop and desk :( mens room in lobby behind fireplace is disgusting leaking toilet, urine soaked floors overwhelming...

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Helpful?
2Thank KayDubya66
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any shortfalls with your room and have discussed this with the housekeeping manager. We have scheduled to have the lobby bathrooms remodeled to match the expansion bathrooms which will complete the lobby upgrade. Thank you for your comments as we take great pride in meeting our guest’s expectations utilizing your feedback.

Reviewed 20 October 2014 via mobile

My fiancé and I stayed at Vernon Downs for a wedding that was in Utica. We were late arriving at 11pm and the hotel staff was very accommodating. We were in room 519 and we were very surprised at the size of the room. We had double bed room and there was ample space available for us. The beds were...

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Helpful?
Thank Malerie A
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments regarding your prior visit. The hotel team works very hard to provide outstanding guest service and meet our guest’s expectations. I have discussed the shortfalls with my team and again looking forward to your next visit with us.

Reviewed 17 October 2014 via mobile

Pretty shabby place and not worth the money we spent. The location was really far from I90. (My mistake for not checking before booking.) We wanted to break our trip from Cape Cod to Toronto and thought this hotel almost halfway between, was like any decent casino hotel. Read about recent renos on the place but did not see any....

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Helpful?
Thank Alex Raul P
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your prior visit. We are not a large property and only five miles off of I-90 if you use exit 33. Our breakfast buffet is very inexpensive and I apologize it didn’t meet your expectations. We are very proud of our property and work hard to make our guests feel welcome. Once...

Connecticut
Reviewed 2 October 2014

I happened upon a great rate for Vernon Downs when booking a stopover on our return from Niagara Falls. I didn't expect much for the price, and knew the hotel was on the older side. To say we were pleasantly surprised is an understatement. We were offered our choice of floors so chose the highest (7th) and even though it...

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Helpful?
Thank frostbird
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I want to say thank you and I’m so pleased that your most recent visit met all your expectations. We are very proud of our property and work extremely hard to provide outstanding service for all our guests. Once again I would like to say thank you and we look forward seeing you on your next visit.

SCHENECTADY
Reviewed 2 October 2014

We stayed here after seeing a show at Turning Stone. The hotel was very comfortable and basic. It took care of a place to sleep. The casino is connected right next door. Parking is very close or you can pull up and drop your luggage.

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Thank LAWRENCE M
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your prior stay with us. I’m glad you enjoyed your visit and we are looking forward to your return.

Nashua, New Hampshire
Reviewed 5 September 2014

We had a room on the 7th floor trackside, and had a great view of the track, enjoyed watching the horses working out in the early AM. Room was spacious, and comfortable. Overall it is a nice hotel at the downs.........Skip the breakfast buffet though

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Helpful?
1Thank john p
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your most recent visit. I reviewed your comments with our Food and Beverage Manager regarding the breakfast buffet. I’m very pleased to know that your overall visit was a positive one and again thank you for your comments.

South Windsor
Reviewed 15 August 2014

I had an opportunity to spend a few days in upper state New York at the Vernon Downs Hotel/Casino. Before booking I saw the reviews were mixed, but the photos were appealing as was the historical significance for local racing so I booked a few nights. First impression was a fairly large Hotel, casino and race track on rather expansive...

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Helpful?
5Thank Paul T
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent visit with us. We are very proud of our property and its wonderful hearing from guests that enjoyed their visit. We look forward to your return visit with us in the future and again thank you from the team.

Rome, New York
Reviewed 11 August 2014

I attended a two day workshop at the facility and left a very sentimental tervis tumbler on a table the last day. I called the front office and spoke with Simon, the manager. He FOUND THE TUMBLER, AND BROUGHT IT TO ME HALF AN HOUR AWAY! THAT'S CUSTOMER SERVICE!

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Helpful?
Thank Sharon B
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments we are always working to meet all of our guests expectations.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast included

Additional Information about Vernon Downs Hotel

Address: 4229 Stuhlman Rd., Vernon, NY 13476
Region: United States > New York > Vernon
Price Range: ₹ 6,483 - ₹ 11,533 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Vernon Downs Hotel 2.5*
Number of rooms: 173
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Also Known As:
Hotel Vernon Downs
Downs Hotel Vernon
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Questions & Answers

Here's what travellers have asked, with answers from Vernon Downs Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Never book any room here! They'll lose your reservation!”
 of 5 bubbles waynewP5738SV, 10 Dec 2016 | Read review
“Wifi is not good in rooms, don't count on it.”
 of 5 bubbles mustang4088, 12 Sep 2016 | Read review
“Ask for a room that faces the racetrack-in the morning the horses will trot on the track”
 of 5 bubbles newyorkersyr, 25 Aug 2016 | Read review
“I just tell them I don't want to have children above me!”
 of 5 bubbles ElaineD518, 12 Aug 2016 | Read review
“Ask for a racetrack view”
 of 5 bubbles 929michaels929, 20 Jul 2016 | Read review
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