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Holiday Inn Express Hotel & Suites Utica

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Traveller (46)
Room & Suite (35)
Dining (7)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica restaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Airport transportation
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
62Somewhat walkable
Grade: 62 out of 100
21Restaurantswithin 1 km
2Attractionswithin 1 km
298Reviews
91Photos
5Q+A
69Room tips
Traveller rating
  • 183
  • 83
  • 22
  • 8
  • 2
Time of year
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  • English
Popular mentions
We stayed here for a quick family get away. The hotel was clean and kid friendly, we enjoyed the pool area and the breakfast in the morning. The hotel is close to a number of places to eat dinner so that was great as well. The room was clean and nicely decorated. All of the
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Response from Lisa L, General Manager at Holiday Inn Express Hotel & Suites Utica
Responded 4 weeks ago
Dear sneaker632, Thank you for taking the time to offer your feedback. We are pleased to hear that you enjoyed the pool area and breakfast. We are happy that you choose to stay with us and hope that you will return to out hotel. Sincerely,
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I’m in the area for business a few times a year. First time at the Holiday Inn Express. The holiday is relatively new and is modern and up to date. Rooms and building are clean and rooms are well appointed. Beds are comfortable and HVAC unit is quiet which sometimes is not
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Response from EschFOM, Front Office Manager at Holiday Inn Express Hotel & Suites Utica
Responded 7 Feb 2019
Greetings first-tymer, Thank you so much for taking the time to write a kind and thoughtful review on our Holiday Inn Express and Suites. At IHG Hotels our main goal is to provide "Great Hotels that Guest Love!" and we are delighted to hear you had a wonderful experience staying with us. We hope to see you again in the near future - or whenever you choose to stay in Utica, New York! Kind Regards, Trevor Esch Front Office Manager Holiday Inn Express + Suites
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This is the first time I have had to travel for business. I am glad that this is the place I decided to stay. They really cater to people traveling on business here. Check in was a little busy but the nice lady at the lobby desk said it was a full house that night. I had left
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Response from EschFOM, Front Office Manager at Holiday Inn Express Hotel & Suites Utica
Responded 25 Jan 2019
Greetings RJGross, Thank you so much for taking the time in reviewing our Holiday Inn Express + Suites. We are so delighted that you had such a positive experience at our hotel and that you took the time to share your kind words about the customer service you received when checking in and throughout your stay. We will share your kind review and experience to our team as an example of why IHG Hotels are "Great Hotels that Guests Love!". We hope you choose to stay with us again when you come back to Utica! Kind Regards, Trevor Esch Front Office Manager
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Very clean, good fresh breakfast, all vending machines were empty maki g it so you had to go to front desk. Comfortable bed but pillows too soft (4 pillow, could use more of a combination). Would stay again.
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Response from EschFOM, Front Office Manager at Holiday Inn Express Hotel & Suites Utica
Responded 25 Jan 2019
Greetings JD, Thank you so much for your kind review - we value all candid feedback and will follow up in regards to the vending machines. We look forward to your return visit whenever you are in Utica, New York. Kind Regards, Trevor Esch Front Office Manager
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I tried and tried to call to make a reservation but the phone just rang and rang. Once i arrived at the hotel there was no one at the front desk, i could hear her talking on the phone with her kids but couldn't get her to come to the front desk. Once she finally arrived (even
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica
Responded 18 Dec 2018
Hello travel0ften123, Thank you for your feedback regarding your stay at Holiday Inn Express Utica, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high rating in sleep quality and value. On behalf of the hotel, I'm sorry we fell below your expectation regarding the front desk and customer service which were unacceptable. We will address these concerns. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando Case Manager IHGService
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What size of beds are in the rooms with 2 beds. Are they double beds or queens?
Queens, there aren't any doubles in the hotel.
0 votes
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Is there an indoor swimming pool/ hot tub here?
We have an indoor swimming pool. We do not have a hot tub.
0 votes
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Are you pet friendly?
I don't believe so....
0 votes
Hi Krista, Our largest room is a Two Queen Bedroom Suite and that room has exactly what you describe. The main bedroom has the two queen size beds, easy chair, mobile desk, and TV with dresser. In addition to that is the living room area which has a pull out sofa, coffee table, fridge, microwave, a sink and cupboard space, and a second 40" HDTV. Just check our website to see our availability for the dates you need!
0 votes
Do you service Belgium waffles at breakfast
Dear Deanne H, Unfortunately we do not service waffles at breakfast but we do service pancakes. It is a full breakfast included in the rate.
1 vote
"Upper floors in back are generally the quietest. Although this hotel is further back off the road so it probably does not matter as much."
"Good luck!"
"It's wise to ask for a room away from families and teenagers if you seek a quiet room for the evening."
"Room on the first floor was quiet and easier than worrying about elevator with luggage"
"Ask for a room on the top floor and at end of hall."
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PRICE RANGE
US$ 118 - US$ 218 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkUtica
NUMBER OF ROOMS
75
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