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A grand dame in the city proper. easy off the thruway free parking great staff at check in.. Huge room with a old bath, needs fixtures, but who cares, it was clean, water was hot, nice towels slept well in a good bed. decent sun...More
Thank John H
Response from jshumway2016, General Manager at DoubleTree by Hilton UticaResponded 22 November 2016
Dear John H,
We appreciate your comments regarding your stay and are pleased that you enjoyed being our guest. We do hope to see you again in the future.
We planned our Annual Corporate Meeting luncheon at the Hotel Utica. I have to say the pricing was outrageous. The food was sub par....I love food and should be a foodie. The Radisson was another hotel I was looking at....they were professional and had reasonable...More
Response from jshumway2016, Manager at DoubleTree by Hilton UticaResponded 28 November 2016
We value customer satisfaction above all else and apologize that your annual meeting did not meet your expectations. We do wish that you had shared your concerns throughout the event as we would have been able to correct them promptly. I would be...More
This hotel is in need of a huge overhaul which will be started in the next 6 months. It was a great to experience this hotel before. We had a great meal in the restaurant and had fun visiting with the locals at the bar....More
Thank Brewster S
Response from jshumway2016, General Manager at DoubleTree by Hilton UticaResponded 11 November 2016
Dear Brewster S,
We appreciate your comments and are pleased that you were able to see our beautiful hotel prior to the renovations. We do hope to have you be our guest again in the future and see all the new changes.
The Hotel Utica is undergoing renovation and will be part of the Hilton Doubletree chain in 2017. The hotel is located downtown near restaurants. Our room was clean and spacious....it included wi-fi, parking and breakfast. The rate was $69 per night. The lobby is lovely...More
1 Thank AnnP55
Response from jshumway2016, General Manager at DoubleTree by Hilton UticaResponded 28 November 2016
We appreciate your comments regarding our Hotel. Our lobby is such a lovely place to sit and relax, enjoy good company and so much more. We are pleased that you enjoyed your stay and look forward to you visiting us again in the...More
With the exception of old coffee grinds remaining in the coffee maker, the room was good. Upon checking in, the lobby was used for some sort of political gathering and this made it difficult navigating around swarms of people carrying beer bottles or other alcohol...More
Response from jshumway2016, General Manager at DoubleTree by Hilton UticaResponded 7 November 2016
It was very nice meeting you when you stayed, I do wish that your experience was satisfactory. I am diligently working on the issues that you experienced, so they may not happen again. I do hope that you enjoyed your time in Vermont...More
US$ 129 - US$ 191 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Accessible rooms ,
Non-Smoking Rooms ,
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