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Riverside Hotel

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Riverside Hotel
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441 Reviews from our TripAdvisor Community

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There are newer reviews for Riverside Hotel
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Showing 439: English reviews
London, United Kingdom
Reviewed 24 December 2016

Branston room was lovey, except for one or two things and the noise at 7 in the morning. As its the only room in the hotel itself they lock the bedroom door at night (understandably) if there is a problem i.e. a fire you can leave via the fire exit. The heating in the bathroom does not work. and the...

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Helpful?
Thank beasherwood
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for taking your time to write a review, I have looked in to the issue regarding the bathrooms heating not working and now this has been fix. Regarding the noise from the extraction units I an only apologise we are looking in the this to see if there is anything we can do to make them less noise....

Ibstock
Reviewed 20 December 2016

I was part of a group of 4 who went yesterday for a lunch which ended up an all day visit! Food was lovely, we weren't in any hurry and we weren't made to feel like we were being rushed. Staff extremely attentive and pleasant and I must say Kim who served us all day is a wonderful young lady...

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Helpful?
Thank mjblaney31
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for your review I am happy to hear my team are meeting the high standards expected. I will pass on your kind comments to all.

Reviewed 19 December 2016 via mobile

Went for a birthday meal with family and we knew it would be quite busy being Xmas party season so expected a little wait but didn't expect to be treated as 'inferior' to the larger 'party' tables! We arrived early and we're shown to our table pretty much on time but it was very hot in the room so we...

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Helpful?
Thank Nick C
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for your comments about the disappointing service you received at The Riverside. I do appreciate all feedback so I can improve all my guests experiences. I am sorry that on this occasion we did not reach the high standards I am expecting from my Team and this will be discussed and new training given to the team working...

Burton upon Trent
Reviewed 13 December 2016 via mobile

Not sure how this pub/restaurant ever has any customers, they never answer the phone and when you actually go into the pub to try and book a table the staff that is when you finally find them are rude and unhelpful. Not the way to treat potential customers.

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Helpful?
Thank Kerrie M
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for your comments which have all been noted and will be dealt with accordingly. I can only apologies that our high standards were not met on this occasion. We hope to see you again in the future.

Reviewed 8 December 2016 via mobile

Had our wedding ceremony and reception here on October 22nd and I couldn't fault it at all. The staff were brilliant especially Simon and another guy who helped our day run smoothly from the beginning to the end, the food was great all our guests commented on how they enjoyed the meal too. Also the evening buffet couldn't of been...

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Helpful?
Thank kiyaingleston
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for your lovely review. I am extremely glad to hear our team assisted in making your day more wonderful. We strive to offer the highest standards and are always glad to hear the team are giving our guests the best service. I will pass on your kind comments to all. I hope we will see you all again...

Burton upon Trent, United Kingdom
Reviewed 8 December 2016 via mobile

Went out for my birthday meal with my friends, after a long wait the meals that arrived were awful quality and to top it off the staff and manager weren't interested in any feedback. Wouldn't ever go back again!

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Helpful?
Thank Laurenmoulexo
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for your comments which have all been noted and will be dealt with accordingly. I can only apologies that our high standards were not met on this occasion. We hope to see you again in the future.

Opende
Reviewed 24 November 2016

The room have recently been refurbished, so the quality is of a very high standard All the staff members i met were very friendly and welcoming The food was great as were the drinks Highly recommended!!!

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Helpful?
Thank Marten1
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for your review, I will pass your lovely comments on to the team.

Nottinghamshire, United Kingdom
Reviewed 22 November 2016

We recently visited The Riverside Hotel for a last minute break away. It isn't actually too far from home but we'll certainly be visiting again when we want to get away for a night or 2. The staff couldn't have been more friendly or helpful, the food at both dinner and breakfast was delicious and the room was lovely.

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Helpful?
Thank nickicroxall
Mark T, General Manager at Riverside Hotel, responded to this review

Many thanks for your lovely review regarding your experience at the Riverside. I will pass on your kind words to my team.

Reviewed 13 November 2016 via mobile

Lovely location - rooms very clean - bed was so comfy -breakfast we had english it was bety nice. The receptionist eas very helpful and pleasant . Breakfast waitress was very welcoming and gave good service .

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Helpful?
Thank Suzanne B
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for your review, I will pass your lovely comments on to the team.

Barton-under-Needwood, United Kingdom
Reviewed 22 October 2016

Tucked away in a domestic setting, ambience first class, staff first class, arrived early for a table, able to bring time forward, very helpful waitress on selecting from the menu, starter excellent, good timing between food, excellent all round, we feel we have found a really excellent 'find', would highly recommend. ( Great value for money also),

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Helpful?
Thank DNH64
Mark T, General Manager at Riverside Hotel, responded to this review

Thank you for your review and great comments, we are happy to hear you enjoyed yourselves at The Riverside and your evening was a success. We look forward to seeing you again soon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Riverside Hotel
Riverside Hotel
Cuisines: Bar, British
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
Official Description (provided by the hotel)
Sky packages in rooms ... more   less 

Additional Information about Riverside Hotel

Address: Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
Region: United Kingdom > England > Staffordshire > Burton upon Trent > Branston
Price Range: ₹ 5,749 - ₹ 8,958 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riverside Hotel 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Riverside Hotel Staffordshire
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Questions & Answers

Here's what travellers have asked, with answers from Riverside Hotel staff and other travellers.
12 questions
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Market Harborough, United Kingdom
Lake District, United Kingdom
3 months ago
Nottingham

See all questions (12)

Questions? Get answers from Riverside Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the river.”
 of 5 bubbles James1951edry, 14 Feb 2017 | Read review
“Ask for a room with a river view.”
 of 5 bubbles 199claret, 9 Feb 2017 | Read review
“Not a lot of noise on car park side but river side would be very quiet (except for wildfowl) and nicer view.”
 of 5 bubbles YorkshirePud_7, 29 Jan 2017 | Read review
“Just 1 superior room but check the bathroom will be heated OK.”
 of 5 bubbles OfficeStonyStratford, 27 Dec 2016 | Read review
“Don't stay in the Branston room. I'm told though that the other rooms are small”
 of 5 bubbles beasherwood, 24 Dec 2016 | Read review
5 of 5