I have spent more than 100 nights in hotels this year, and this was one of my favorites. Everything about my visit was great. The front desk and housekeeping staff was flawless. The historic building is gorgeous—-the lobby especially is breathtaking. The rooms are furnished with all Stickley furniture. It felt like we were stepping back in time. And it was such fun to stay in downtown near Antique Underground, Pastabilities, and the MOST. I loved it. My kids loved it. I’ll be back.
I wanted to spotlight an employee at this hotel. JEFF (Security Guard) Thank you for helping me I really appreciate it. So I arrived at this hotel with a big group and over 30 pieces of luggage. As you can imagine it was a bit chaotic but Jeff stepped up and helped me organize and deliver luggage to over 20 rooms. Not once did he complain or get frustrated. He was cool the entire time and got it done. I can’t thank you enough bro!! Take care!!
We stayed one night in a Large King Room with en-suite shower. It was spacious, clean and comfortable and was very acceptable for a short stay. Breakfast service was very slow and the standard of food poor which reduced our overall rating from 4 to 3. The area immediately surrounding the hotel seemed rundown. Although the hotel itself and the rooms are good, we would probably avoid Syracuse (and certainly Downtown) if returning to the area.
After making a reservation a month in advance to visit our granddaughter at Syracuse University, we arrived at the hotel and were told they had no rooms left. They sent us to another hotel 20 minutes away. We were told by the desk clerk at both hotels that Marriott Syracuse Downtown frequently over books and sends guests with reservations elsewhere. We were sent to a much lower class Marriott property hotel. We were not charged for that night at the lesser property but nothing else was done for the inconvenience and lost time this caused us that night or the next day when we came back to check in to our room. This room was right next to the elevator. The elevator dings and floor announcements were heard in our room. We were unable to find a room in another hotel close to the university. We had an early flight, when we checked out three days later. We were told by the valet that they wouldn’t be open when we needed to leave, but would leave our keys at the front desk and our car parked in the front of the hotel. When we came down to checkout, there wasn’t anyone at the front desk. We called out and waited sometime but it appeared that no one was on duty yet. Luckily, my husband saw a pile of keys behind the desk and he was able to retrieve our car keys.…
This is an old, renovated historic hotel and it is beautiful! Unfortunately, use of the executive lounge is based on your Marriott Membership level and we did not qualify. That said, we were upgraded to a suite and were given breakfast for two. Our bed was so comfortable and the room was quite nice. The location is good and easy to get to.
So We had a fabulous wedding October 1st in the 10th lower ballroom everything perfect food and space. We took a break to go downstairs to check on my car that was valeted...ask The attendant took my car up further because it was located at the corner and I didn't feel safe with it being there keep he refused said that it was fine... cameras /under a street light and police presence on that corner! well 2 windows got broken into on my car and a $5000 bike that was covered with 3 locks taken. The lift We use for the wheelchair and to get my brother's letter electric recumbent bike off was also manipulated...strapes cut. They said our rooms would be compted and still have not seen anything about that on my bank account that count I feel like it was an inside job...we drove from Tx . With 2 ebikes in the car...nothin taken inside♡♡♡…
I am a big Marriott fan! And when I was visiting Syracuse University and saw that there were a massive Marriott hotel with a M-Club - it was a no brainer to stay here! I was so wrong and disappointed on many many levels. 1) Front Desk service was horrible. The guy who checked me in was on his first day at the job and knew absolutely nothing. A typical 5-7 mins check in took 15+ minutes 2) When he asked for help - the “on-duty manager” was super unhelpful and very short with him in front of me. She was absolutely unpleasant to deal with as a “manager” and very unprofessional. He asked for help 3x and on the 3rd ask, her response was “Can’t you see I am helping a customer”? Valid point - except she was gossiping about life and there was another person actually helping that customer - she annoyed me the most! Zero apologies and zero empathy! 3) As a platinum member, you get access to the M-Club! No one mentioned it to me and they didn’t even give me access upon check-in (newbie dude’s fault). So i asked for access and then finally got it! And to my shocking surprise, it was empty! After walking around, I understood why! The place was dirtyyyy, oldddd, and there was nothing! Wine fridge was chained up! Empty empty empty of anything else - where is this all day snack and breakfast that was advertised??? All they had was milk for coffee that did not exist! Ok i think three reasons is enough… i have others, but do yourself a favor and stay elsewhere! Oh btw, i gave feedback to the real manager the next day and all he did was nod his head… no follow up or apologies or anything!…
Great location. Room was large and comfortable and staff very helpful and courteous. Peter at the front desk found a great rate for us as we got in later at night. He even offered to place the parking pass on our windshield so we would not have to go back out after checking in. Hotel located in Armory Square with lots of great restaurants for dinner and the Malt restaurant for breakfast was perfect!
Not enough help, no one made bed of cleaned the room for our 3 day 2 night stay. The TV Remote did not work and the replacement did not work. The food was good but the service was very slow. We were not happy with the hotel service.
Visited the hotel for a trivia tournament on 7/27/22. Ordered a drink from the cash bar. It was a margarita in what was only slightly bigger than a shot glass. When I made it to the table with my other friends, who were white, they were crowing about how they were poured a double instead of a single. We paid the same price. The other POC at the table showed me her glass and it too was a single. Later, we sent a white guy to get our refills and he came back with large cups. Same price, same drink. It’s things like this that keep POC paranoid. Just sayin.