Marriott Syracuse Downtown

Marriott Syracuse Downtown

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Junior Suite Living Area
Room & Suite (81)
Marriott Syracuse Downtown
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About

4.0
#6 of 19 hotels in Syracuse
4.3 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Combining traditional grandeur with a very modern sense of style and convenience, the AAA Four Diamond Award winning Marriott Syracuse Downtown shows class. Occupying a magnificently restored historic building dating from 1924, our hotel provides an ideal destination for business trips and romantic getaways. Enjoy breakfast, lunch and dinner at our two on-site restaurants, including an all-new Shaughnessy's Irish Pub. All renovated hotel rooms and suites feature the finest quality Stickley furniture, pillow otp mattresses and flat-panel TVs. With 34,517 square feet of flexible meeting space including an IACC Conference Center and a professional planning and catering team, we can host your next event for any occasion.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Romantic
Hotel links
Special Offer:Earn points toward free nights.

Location

100 East Onondaga Street, Syracuse, NY 13202-2618
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Syracuse Hancock Intl Airport
Tompkins County Airport
66.6 km
See all flights
536Reviews12Q+A73Room tips
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Detailed Reviews
CuriousTravelerRadio wrote a review Dec 2020
Lancaster, Pennsylvania1,451 contribution891 helpful votes
3.0 of 5 bubbles
The restored lobby is incredible - it transports you back to a time of travel elegance! The hotel has not figured out how to operate during these times. I waited for some time for help with valet parking and no one ever showed up, even when parked right next to the sign for valet parking! I tried calling the desk multiple times - no answer. I was forced to park across the street in some shady parking lot. The room was ok but it did not have desk. This makes things very fun when being forced to eat in one's room as the restaurants only had take out due to the city's restrictions. The Marriott needs to decide to staff properly if they want to be open.
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Date of stay: December 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando Maldonado, Guest Services / Front Office at Marriott Syracuse Downtown
Responded 10 Dec 2020
Good evening CuriousTravelerRadio, I would like to thank you for being one of our valued guest, during these challenging times. I would also like to thank you for your honest feedback about your past stay at the Marriott Syracuse Downtown. The honest feedback we receive is crucial in our continuous effort to innovate and improve the guest experience. Providing the highest level of hospitality is our number one priority, here at the Marriott Syracuse Downtown. I would like to sincerely apologize for falling short of your expectations during your past stay. I do regret that we allowed you to depart with an impression that is not aligned with our norm. I would greatly welcome the opportunity to discuss your past experience in greater details as well. Please feel free to reach contact me at 315-474-2424 or email me at your earliest convenience. We appreciate you choosing to stay with us during these unusual times. Sincerely, Fernando Maldonado Front Desk Supervisor Marriott Syracuse Downtown fernando.maldonado@marriott.com 3154742424
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Travel-Passat wrote a review Feb 2020
Albany, New York104 contributions56 helpful votes
5.0 of 5 bubbles
I recently stayed here with my wife and two teenage children. I booked a room with two queen beds but was upgraded to an executive suite with 2 bedrooms, 2.5 baths, living room and dining room. The suite was gorgeous! As platinum member we also had access to the M Club. The hotel itself is absolutely beautiful and a MUST SEE. They've done such a nice job restoring it. The ballroom and lobby were my two favorite areas. The hotel room doors are neat too and go all the way back to the 1920's. In each room there is a hardcover book that gives a history of the hotel. I highly suggest reading it. We did valet parking for $20. Well worth the extra $4.00. They also have a shuttle that will take you and pick you up within a 1 mile radius. We used this to go to dinner. Destiny Mall is only about a 10 minute drive away. I will definitely stay at the Marriott Syracuse Downtown next time I'm in the area.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: I loved everything about it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darlene P wrote a review Jan 2020
Riverview, Canada1 contribution
5.0 of 5 bubbles
I spent three snowy days and nights recharging, relaxing, and Christmas shopping. The lobby was beautifully decorated, front desk was welcoming and exceptionally helpful, the breakfast buffet makes a delicious omelet and the fresh berries were a nice surprise. I even forgot my phone in the pub and it was quickly returned to my hotel room. This hotel is the best of old and new. The oversized rooms are worth checking out. Hotel was an easy walk to an memorable Winter Solstice concert at a nearby cathedral. Only downside- I miss being able to soak in a tub. Like many newly renovated hotels, there was only a shower.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BorisN wrote a review Apr 2021
Marlboro, New Jersey111 contributions124 helpful votes
1.0 of 5 bubbles
We stayed at the Marriott Syracuse Downtown for one night for my daughter's dance competition. This hotel is old, but supposedly went through an extensive renovation fairly recently. While the room was fairly nicely furnished, it was VERY DIRTY and very poorly cleaned. I mean there were hairs left in the shower, things on the floor, etc. It basically looked like they changed the sheets (I really hope!) and that's it. Pulling the drapes back revealed window frames that were so dirty, I almost threw up after seeing them - they were covered in big brown spots that had some mass on them. Service at the hotel also leaves much to be desired. Reception folks were OK, but my request for late check out (as a Lifetime Platinum member) seemed to cause a major issue and I felt like I was pulling teeth to get mine extended to 1:30PM (I asked for 2PM). Also, breakfast at Eleven Waters took forever - buffet was a joke (literally had like 3 things), so we ordered off the menu and waited about 45 minutes to get our food. Finally, I did not want a valet in my car given the COVID situation and the self parking garage was a good distance away, hard to find in the darkness of night (drove around for like 20 minutes looking for it), and, extremely disgustingly dirty. Definitely not a hotel I would ever want to return to.
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Date of stay: April 2021
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Howard S wrote a review May 2024
Albany, New York797 contributions220 helpful votes
3.0 of 5 bubbles
The Marriott is a restored historic hotel in downtown Syracuse. The rooms are nice but a little small. Initially there was no refrigerator in our room, but after I asked for one, it was provided. I was told all rooms should have one. There is also a coffee maker. There is free WiFi, a card key is used and toilitries are provided. There is valet parking at $27/day or you can park in a private lot across the street for $20 day. There is a nice gym on the 11th floor with great views of the city. The hotel is conventiently located and is within walking distance of major sites and is across the street fromt the Salt City Market, where which is a food court and there is a supermarket there too.
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Date of stay: May 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: If you are going to use the private parking lot across the street, have cash.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Marriott Syracuse Downtown
Responded 2 weeks ago
Dear howards50, Thank you for reviewing your recent stay; your comments are valuable to us. We apologize for the concerns you had regarding the size of your room. Please know our front desk is always available and happy to help make your stay more comfortable. On a positive note, we are glad that you loved our location and our amenities. We look forward to hosting you again on your next visit to Syracuse. Warm Regards, Melissa Oliver General Manager
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William P wrote a review Oct 2021
Ronkonkoma, New York26 contributions6 helpful votes
2.0 of 5 bubbles
My wife and I stayed for 2 nights to attend a wedding. The hotel was beautiful but not clean. Dust everywhere. Room very dark. Inoperable widows. The management should be embarrassed. The wedding in the Grand Ballroom bathrooms with no soap in ether men’s or women’s restrooms. Staff using the same bathrooms and cannot properly wash to serve food and drinks to guests. Never again.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Don’t recommend staying at this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taylor R wrote a review Dec 2020
Kansas City, Missouri5 contributions13 helpful votes
4.0 of 5 bubbles
We chose to stay at this hotel for a quick overnight during a 24 hour road trip. Upon entry, the lobby is absolutely beautiful. The front desk service was good and he had suggestions for food delivery. When we got to our floor, we noticed the amount of noise coming from the rooms seemed a bit excessive. We went to sleep around 10p.m. and were awoken by a woman screaming from the street (we were eight stories up). The screaming was constant and vulgar. We then heard our next door neighbors start to argue (it sounded like a man and a woman). We could hear everything they were saying - the man told the woman he was going to "bash your f'ing face in" and "kick your f'ing face in." At one point we heard a loud thud. We decided to leave immediately (around 5 a.m.). We alerted the front desk clerk, named Gloria, and she alerted security right away to check on the room. Gloria understood that we hadn't slept at all, and she even comped our room for the night. Gloria was very compassionate and made us feel better that someone was going to check on the residents of the room next door. High praise for Gloria being a good human!
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Date of stay: December 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H B wrote a review Apr 2023
Chicago, Illinois79 contributions77 helpful votes
3.0 of 5 bubbles
This is an interesting property, a nicely renovated old hotel that is rather ornate in many areas. But a few disappointments compared to other Marriott properties.

First, I am a Lifetime Titanium Elite and always pre-check in online. Having said that, what is the point of having all my information and room keys ready if I have to wait :30 minutes in line just to have the desk clerk to unceremoniously hand my my key and say "next in line"? The check in process here was clearly disorganized and it took forever to check in those in front of me. WHY, can I not get the key without going through that agony? It is also my observation that the front desk staff were not of good cheer at all and many customer/staff arguments were observed.

The room was nice, but noisy hearing the guests on both sides of me throughout the stay. Also the lighting in the room was horrible. Just two small lights by the bed lights which did little to illuminate the room which made it difficult maneuver and do simple tasks such as using the closet or ironing. The television suffered no signal multiple times. There was no shampoo in the dispenser.

The M-Club lounge breakfast was also wanting. The eggs/bacon/sausage were fine but everything else were carb/sugar bombs. No sugar free yogurts or cereals. Also, no bread whatsoever. There was a toaster standing at the ready, but not one morsel of bread anywhere.

The good news is the on property Irish Pub, Shaughnessy's was just fantastic. Great food, properly poured Guinness and that day (a Sunday afternoon) had just wonderful musicians providing traditional Irish music.

Would I stay here again - only if I had to.....
Read more
Date of stay: April 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Marriott Syracuse Downtown
Responded 7 Apr 2023
Dear 883HB, First of all, thank you for being a Marriott Bonvoy member. We are pleased you enjoyed our beautiful property and your dining experience at Shaughnessy's Irish Pub and Sports Bar. However, we apologize for the concerns you experienced during check-in. Please know that this will be addressed, and we are grateful for your feedback. Furthermore, we are also deeply sorry for the issues you encountered with your room and your disappointment with the M Club lounge. We aim to make each guest visit memorable; therefore, we are disappointed this was not your experience. We will share your comments to ensure a better guest experience. We appreciate your patience and hope you will return so you can experience our hotel the way you should have on this visit. Wishing you a happy Easter weekend. Warm Regards, Jon Mathews General Manager
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NotBobbyFlay wrote a review Apr 2022
New York City, New York42 contributions61 helpful votes
5.0 of 5 bubbles
My son and I had the opportunity to stay at the Marriott when we had an appointment nearby. I’ve stayed in dozens of Marriotts, but this property is exceptional. Historic and stunning, with service to match its grandeur. From the valet who did not hesitate to rescue a stuffed animal and iPad from the car and deliver it to us at lunch (we told him we’d be back), to housekeeping who keeps the property stunning and the rooms impeccable, to the food and beverage team who went far and above to accommodate my sons food allergies - not just making “safe” food, but creating meals and desserts to delight a child.
No kidding, the hotel restaurants are worthy of a visit. This isn’t your hotel lobby spot- these meals exceeded all expectations and it was truly an experience!
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Agency / Consultant at Marriott Syracuse Downtown
Responded 25 Apr 2022
Dear NotBobbyFlay, Thank you for the high praise; we appreciate you taking the time to share your kind review for Marriott Syracuse Downtown. We are delighted you enjoyed our fantastic property and that we could help make your stay memorable. It will be an honor to pass along your compliments to our associates. We also appreciate you mentioning our on-site restaurant. Thank you again for choosing us for your visit to Syracuse, and we look forward to welcoming you again soon. Warm Regards, Jon Mathews General Manager
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michele r wrote a review Dec 2020
3 contributions
5.0 of 5 bubbles
Much can be said about the beauty and cleanliness of this hotel. This was my second stay here, my first was for an FFA convention last year so I was aware of how lovely a hotel this is. What took me by surprise, almost to the point of tears was the absolute kindness, professionalism and willingness to accommodate this very stressed and worried mom. I was in Syracuse during this pandemic because my daughter was having what was supposed to be a one day surgery at university Hospital. I am from Queens county and not familiar with Syracuse. After dropping my daughter off at the hospital early in the morning I had no place to go so I headed over to find out if I could possibly get an early check in for my reserved room. Without hesitation the young man checked me right in with a welcoming smile. When my daughter was not discharged the next morning as originally planned the young lady at the desk extended my check out time so I wasn’t left without a place to wait. Later in the day when I found out my daughter would not be discharged for yet another day, the young man from the day before cheerfully and kindly extended my reservation to accommodate another night’s stay and afforded me a later check out once again in case my daughters discharge didn’t happen prior to 11am. I wish I had these wonderful employees names so they could be acknowledged properly! Everyone I have come in contact with here from the valet, desk services and the young man from the food pick up service were nothing short of wonderful, warm, friendly and a credit to Marriott. They went out of their way to make what was a stressful time for me a bit less worrisome. I am beyond grateful and highly recommend this hotel when anyone visits the Syracuse area.
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kathiewilcox asked a question Oct 2021
Cortland, New York2 contributions
Is there a shuttle from the Downtown Marriot to the Dome?
Answer from stephf777
Montreal, Canada94 contributions44 helpful votes
Breakfast options: Hotel restaurant, attached coffee shop on the lowest level or for a walk hit Original Grain (corner Salina and Lafayette) or longer walk Water Street Bagel Co (Water st and Montgomery). We didn't have good luck for dinner, I don't recommend Tang Flavor (Asian restaurant on Warren). If you go west of Salina near the corner of Clinton and Walton I think you will find some decent dinner spots. Enjoy!
Nkresgecma asked a question Feb 2019
Apalachin, New York37 contributions15 helpful votes
Where is parking and is there a cost to it??
Answer from Corinne C
New York98 contributions63 helpful votes
Their valet service is excellent. They will take care of your vehicle for you.
Kimberlyset asked a question Jan 2019
Philadelphia, Pennsylvania40 contributions37 helpful votes
Do you charge a pet fee?
Answer from cst0ne
Livingston, New Jersey121 contributions87 helpful votes
I am not sure if they are pet friendly. If they are the fee may depend on the size of the pet.
Laura H wrote a tip 11 Jun
Nashville, Tennessee13 contributions4 helpful votes
5.0 of 5 bubbles
"The Shaughnessy Irish pub on the ground floor is a hidden gem. "
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Howard S wrote a tip May 2024
Albany, New York797 contributions220 helpful votes
3.0 of 5 bubbles
"If you are going to use the private parking lot across the street, have cash."
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Travel&Food wrote a tip Apr 2024
Tampa, Florida917 contributions145 helpful votes
4.0 of 5 bubbles
"Location is very close to restaurants "
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Brian M wrote a tip Apr 2024
12 contributions2 helpful votes
2.0 of 5 bubbles
"Although I did not park, the valet and self parking situation seemed like a nightmare."
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K Valenti wrote a tip Feb 2024
Richmond, Virginia20 contributions26 helpful votes
1.0 of 5 bubbles
"Do not recommend"
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PRICE RANGE
₹12,950 - ₹22,892 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkFinger LakesSyracuse
NUMBER OF ROOMS
261
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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MARRIOTT SYRACUSE DOWNTOWN - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Marriott Syracuse Downtown
Which popular attractions are close to Marriott Syracuse Downtown?
Nearby attractions include Museum of Science & Technology (0.5 km), City Market (0.1 km), and Onondaga Historical Association (0.4 km).
What are some of the property amenities at Marriott Syracuse Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Marriott Syracuse Downtown?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Marriott Syracuse Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marriott Syracuse Downtown?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Marriott Syracuse Downtown?
Conveniently located restaurants include Lemon Grass Restaurant, Funk 'n Waffles, and 317 @ Montgomery.
Are there opportunities to exercise at Marriott Syracuse Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Marriott Syracuse Downtown located near the city centre?
Yes, it is 0.7 km away from the centre of Syracuse.
Are any cleaning services offered at Marriott Syracuse Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Marriott Syracuse Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Marriott Syracuse Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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