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Sheraton Syracuse University Hotel & Conference Center

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Sheraton Syracuse University Hotel & Conference Center
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399 Reviews from our TripAdvisor Community

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Showing 390: English reviews
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Reviewed 2 days ago NEW

This hotel is at the University and 2 blocks to the medical center. Shuttle service is excellent. Rooms are updated with coffeemaker and refrigerator. My room was quiet. I wish the mattresses had a pillow topper but I liked the extra thick duvet cover considering how winters are.

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Helpful?
Thank Mary C
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 2 November 2016 via mobile

My husband and visited your hotel for 2 nights. When we returned home my husband couldn't find his glasses anywhere. Since I spent 16 years as a hotel manager the task to call the hotel became mine. I called the hotel about 7am and left a voice mail message about the missing item. Mickey called me back promptly before 8...

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Helpful?
1Thank Susanna475
About Hotel's Favourite Review
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Susanna475, Thank you for sharing your story with us! Mickey is a gem! She has worked here at the Sheraton for more than 30 years and she is responsible for much of our success. But I sure appreciate hearing it from our guests and I am certain she does too! We hope you come back to visit us again...

Woodbury, New York
Reviewed 1 week ago

SPG runs a great hotel. That's the bottom line. The property is updated and clean and we never got to ask what it was but there was the cleanest subtly sweet fragrance all throughout the lobby - was so spa-like it was amazing. The rooms are updated, clean, and had the most comfy beds. Even my husband who never sleeps...

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Helpful?
Thank glittergirl3
Reviewed 1 week ago

Right now I'm furious because this hotel took one card number from me on their website and told me they were charging the cost of the rooms to it. They took another card from me when I checked in for incidentals and somehow managed to charge the entire cost of the stay to that, even after I asked and was...

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Helpful?
Thank Lee F
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Lee F, I would like to apologize for the problems you experienced during your stay. Our goal is to exceed our guests expectations each time they stay with us and I am so sorry that we failed in this case. I would like to research the billing further and I do not have enough information at this point. If...

Westport, Connecticut
Reviewed 2 weeks ago

Attended an event at this hotel which is basically in the middle of the SU campus. It was very nice and parking was convenient and easy. Staff was nice and everything was very clean and well kept. This is a busy location

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Helpful?
Thank melissamC7314HS
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear melissamC7314HS, Thank you for your feedback! I am glad that you found our University Hotel convenient. We look forward to welcoming you back in the future! Warm Regards, Julie Martin

New York
Reviewed 2 weeks ago

Stayed at this hotel for the Syracuse University tour for our daughter. Rooms were nice. Hotel is close to shopping and university. Special thanks goes out to Staff member Stu who was very friendly and helped us with local restaurant suggestions.

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Helpful?
Thank BAS724
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear BAS724, Thank you for your post. With any luck - your daughter will pick Syracuse University and we will get the opportunity to welcome you back over the next few years!! Safe travels and good luck with your college tours! Warm Regards, Julie Martin

Reviewed 2 weeks ago

The hotel is perfectly located for visiting Syracuse. Check in was pleasant and efficient. The room was clean and of reasonable size for the price. Sitting area had a comfy chair with ottoman. Mattress was firm, though the pillows were squishy. Other pluses include free internet and a small pool. Was excited about the co-located Starbucks, but it was very...

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Helpful?
Thank Jcatharine
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Jcatherine, Thank you for taking the time to write about your recent stay with us. I am glad we were able to meet your needs and that you found our staff to be pleasant. I wish you safe travels during your college visits! Warm Regards, Julie Martin

Seal Beach, California
Reviewed 4 weeks ago

The biggest reason I am writing this review is due to a wonderful front desk employee - Stu!. I arrived at 10:30 pm plus and he was ever so friendly with a big smile, knew the answers to my questions, listened to my requests AND was as obliging as he could be. Two nights later I needed change and he...

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1Thank onthecuspnora
Ogunquit, Maine
Reviewed 7 March 2017 via mobile

Have visited thia hotel 4 times -very convienent location on syracuse campus. The service is very good but it seems like they are trying to upgrade the rooms but it is piecemeal- some are partially done and some are completely done. carpets in hall even on club floor are worn out and a bit dirty. Elevators the same and the...

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Helpful?
Thank philipdeidolori
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear philipdeidolori, Thank you for taking the time to share your thoughts with us. We read all guest comments with great interest. We have been in the midst of what seems like a very long renovation project. Most recently, we completed an update to our handicap accessible rooms. The Club Lounge is due for a refresh and that is upcoming...

New York City, New York
Reviewed 4 March 2017 via mobile

I have the pleasure of staying at this property multiple times throughout the year while traveling for business. Ideally located at the foot of Syracuse University, this Sheraton property is within walking distance of all campus buildings. Nearly every room has sweeping views of the magnificent campus architecture. The employees are charming and provide personalized service that is consistently exceptional....

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Helpful?
1Thank Matthew A

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 

Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210-1720
Region: United States > New York > Finger Lakes > Syracuse
Price Range: ₹ 11,829 - ₹ 17,776 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton
Hotel Style:
#6 Business Hotel in Syracuse
#6 Family Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Syracuse University Hotel & Conference Center staff and other travellers.
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Questions? Get answers from Sheraton Syracuse University Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a higher floor, but be specific if you want a campus or city view.”
Jcatharine, 6 Apr 2017 | Read review
“801 - totally remodeled at the end of the hall.”
onthecuspnora, 23 Mar 2017 | Read review
“We stayed on the 8th floor and it was peaceful with a nice city view.”
susanw253, 17 Oct 2016 | Read review
“The excutive floor worth the upgrade”
Faten_basilos, 4 Oct 2016 | Read review
“Pay extra for the club floor well worth it !”
EJZ1, 12 Aug 2016 | Read review
5 of 5