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Crowne Plaza Hotel

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Traveller (190)
Room & Suite (95)
Dining (10)
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Overview
  • Excellent26%
  • Very good38%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“library lounge”(18 reviews)
“rain shower”(32 reviews)
“floor number”(14 reviews)
AMENITIES
Free Wifi
Parking
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Bar/Lounge
3 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Hotel
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Reviews (749)
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371 - 375 of 735 reviews
Reviewed 15 July 2013

Stayed here for one night. Adjacent parking lot was convenient and still complimentary (the front desk informed us they would be charging a fee soon). Bed was comfortable and the rain shower was a plus. Stopped by the gym in the morning, it had all...More

Thank ObiKwan
Response from Emilie L, Manager at Crowne Plaza HotelResponded 13 August 2013

Greetings ObiKwan, Thank you for your review! Also, thank you for the shout out to Colleen, she is wonderful to have on our team! We are pleased to hear that you enjoyed your stay. Please come back and visit us again! Best Regards, Sarah Block...More

Reviewed 14 July 2013

The hotel is clean, spacious with modern rooms and a comfortable bed. Front desk staff were very cheerful and the very helpful waitress in the hotel restaurant steered me away from an entree she didn't think was up to standards and bought me a glass...More

Thank mb24335
Response from Emilie L, Front Office Manager at Crowne Plaza HotelResponded 22 July 2013

Greetings mb24335, Thank you for your kind words and sharing your experience with everyone on TripAdvisor! We are very pleased to hear you had a more than satisfactory stay with us. Please visit us again on your next trip to Syracuse! Best Regards, Sarah Block...More

Reviewed 1 July 2013

This is my second time staying at this hotel. Was here June 11th-15th. They still have a wonky elevator system, but other than that, my stay was very enjoyable. Room was spacious and clean with a great view of the city. Bar staff and front...More

Thank Hotels2ndhome
Response from Emilie L, Front Office Manager at Crowne Plaza HotelResponded 22 July 2013

Greetings Hotels2ndhome, Thank you for your dedication to our property! We understand our elevators are challenging at times, but the system does have a meaningful purpose. Once you press your floor number, it will tell you which cart will get you to your designated floor...More

Reviewed 18 June 2013

I stayed here for 2 nights while I was in the area on work. It is about a 10 min drive from the airport and is right on the motorway network so very handy. I was 'upgraded' to the Executive Rooms by virtue of having...More

Thank aks120LasVegas
Response from Emilie L, Manager at Crowne Plaza HotelResponded 19 June 2013

Greetings aks120LasVegas, Thank you for your review here on TripAdvisor! I am sorry to hear about the noise discrepancies, we are happy that you brought this to our attention as all feedback helps us strive to become a better hotel for our guests. We are...More

Reviewed 17 June 2013 via mobile

I stayed here with my son for a basketball tournament in Syracuse. The location is downtown and is very convenient. The hotel is very nice but showing some age. The rooms appear to have been updated recently. Ours had a flat screen tv and a...More

Thank DBWITT
Response from Emilie L, Manager at Crowne Plaza HotelResponded 19 June 2013

Greetings DBWITT, Thank you for your kind words and recommondation to fellow TripAdvisor members! We appreciate you noticing our recent updates as we completed a $5 million renovation in 2012. We were built a few years back, but we are holding up stronger and prouder...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Airport Transportation
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 117 - US$ 225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
Details
Price range
US$ 117 - US$ 225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
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Traveller (190)
Room & Suite (95)
Dining (10)
Business Centre & Event Rooms (3)
Questions & Answers
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Penny R
30 June 2017|
AnswerShow all 2 answers
Response from Penny R | Reviewed this property |
Do you know what the site is??
0
Votes
Juliesuebrian
11 January 2017|
AnswerShow all 2 answers
Response from Joanne339 | Reviewed this property |
Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
1
Vote
jjoer13447
5 August 2016|
AnswerShow all 2 answers
Response from BarbaraandThoma... S | Reviewed this property |
Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
0
Votes
Room Tips
"Love the rooms!"
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"The air conditioner fan is noisy."
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"Again, the room was clean and kept as I have come to expect."
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"I particularly enjoyed the alarm clock with soothing sounds of nature. I have trouble sleeping but that..."
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