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Crowne Plaza Hotel

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Crowne Plaza Hotel
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654 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel
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Showing 642: English reviews
Ottawa, Canada
Reviewed 15 October 2012

This was my second stay at the Crown Plaza in Syracuse, and will surely be back each time I am in town. Upon arrival, we parked our car in the free and plentyfull parking lot. Chick in was extremely fast and efficient. The lobby of the hotel is really nice, totally renovated, and with a nice environment. There is a...

1Thank c21579
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very glad to hear about the wonderful stay you and your friends had with us. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm Regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Orlando, Florida, United States
Reviewed 13 October 2012

Hotel has been renovated and has gone through numerous names and owners. Onsite parking is available and rooms are modern and up to date. Price point is a little higher then expected for this area but very close to hospitals and the college. Wish there was away to avoid the hotels horrible elevator system. Not much in the line of...

Thank Shaun_SWO
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for your feedback. I am glad to hear that your stay was satisfactory. In regards to your comments, our hotel is always looking for more ways to improve our guest satisfaction as well as our property itself. Your words are greatly appreciated and I again thank you. We look forward to seeing you in the...

Reviewed 12 October 2012

Right of I-81, do easy to locate. We were on a shopping trip and this had easy access to Destiny USA. Appreciated the free parking. Breakfast was ok....service was good and food was tasty and well prepared....nothing to distinguish it as special, but nothing wrong with it either. lounge is nice for a drink with friends after all the bags...

Thank sje15
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am glad to hear that you and your friends enjoyed your stay with us. I will be sure to let the team here know what wonderful comments you had about our hotel. Thank you for your feedback and we look forward to seeing you in the future. Warm Regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

New York City, New York
Reviewed 11 October 2012

Stayed here for business Oct 4-5 2012. Check in was quick and staff was very pleasant. Room was large and was very well laid out with a spacious shower with the overhead showerhead like rainfall...my fave! Not to boast, but Im a platinum member, so I dont know if most of the rooms are like this or if I was...

Thank Hotels2ndhome
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very pleased to hear that you had a wonderful stay with us. I will be sure to let the front desk team know about the kind words you mentioned. I do however apologize for the elevator issues you had when with us. We are always looking for ways to help boost our guest morale. Thank...

Honolulu, Hawaii
Reviewed 8 October 2012 via mobile

Overall nice room and decent location to downtown where we had business to conduct. Also very close to hospital and Syracuse University. Hotel is rounded and thus had some of the flaws inherent in the design. For example, rooms are pie shaped and thus like other reviews the bathrooms and shower are very weird, cramped and poorly designed. Main bed...

Thank Tekeforlife
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you very much for your feedback. I am glad you found our hotel to be to your likeing minus a couple of items that you had mentioned. I will be sure to mention these to our engineering team who in turn can work on ways to spruce up our property. Thank you again for taking the...

Chantilly, VA
Reviewed 8 October 2012

The hotel is located next to I-81 so it is easy to get to and close to the university and the downtown area. But if you are unfortunate and get a low room located facing the highway, you may have a bad experience. The room on the 11th floor was bearable. The hotel is a round building so the rooms...

Thank 3pltdad
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am pleased to hear that you had a joyous stay with us. We do our best in assigning rooms away from the highway when requested or when we are at our slower times to help prevent the highway noise. Thank you for your feedback and we look forward to your next stay with us. Warm Regards,...

Reviewed 8 October 2012

I attended a state wide conference and stayed one night. The catering was above average and the staff was pleasant. My room was nicely updated but I did find random hair in the bathroom And on the towels. The elevator was an annoyance, but the biggest annoyance came when I realized I forgot my phone charger in my room. I...

2Thank ALundin
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am glad you had a pleaseant stay with us. I do apologize that you were not pleased with how we handle a lost item for return. Taking a method of payment for returning an item to a guest is our procedure at our property. We appreciate your feedback and the time you spent to write this...

Waterloo, Canada
Reviewed 2 October 2012

Compared to the last few Crowne Plaza's I've stayed in, the reception here was frosty. No welcome for a platinum member, just instructions on how to use the bizzare elevator system. This old building shows well: all common areas are very nicely renovated, and the rooms are nice too. The windows, however, appear to be paper-thin; even on the higher...

1Thank bensagle
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear bensagle, Thank you for taking the time to express your thoughts and concerns. I would like to apologize for the issues you had at check in. It is regrettable that we fell below your expectations. I am also sorry for the experience you had with the outside noise and the windows in your room that was less than satisfactory....

Reviewed 2 October 2012

The rooms were nice but small. The elevator system created a lot of confusion as you enter the floor in the hallway on a touch screen which then directs you to A, B, or C. A bit annoying to be honest and pretty much everyone seemed baffled by it and there was no mention of it at check-in. Anyway, the...

1Thank Neil38
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear Neil38, Thank you for taking the time to convey your comments regarding your recent experience with us. It is great to hear that you enjoyed your room and found our Front Desk staff friendly. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We apologies for the...

West Caldwell, NJ
Reviewed 30 September 2012

My husband and I had a stopover in Syracuse along with another couple, on our way to Canada. We arrived in the City late and after dinner decided to stay at the Crown Plaza. Boy, was I pleasantly surprised. The front desk was pleasant and booked both couples in adjacent rooms at a very reasonable AAA rate. While the rooms...

1Thank crizzolo

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: ₹ 8,872 - ₹ 15,660 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the quiet side of the hotel.”
 of 5 bubbles jpewtherer, 26 Jan 2017 | Read review
“avoid rooms that face Interstate 81”
 of 5 bubbles J2600DNdianap, 20 Oct 2016 | Read review
“Do not know as did not stay in any room”
 of 5 bubbles Joanne339, 19 Oct 2016 | Read review
“A major freeway runs past the hotel, so those bothered by road noise should ask for a high-up room on the side away from the freeway.”
 of 5 bubbles henare, 2 Oct 2016 | Read review
“I absolutely love staying on the higher floors for an excellent night view of the city!”
 of 5 bubbles B3571IFlisar, 22 Sep 2016 | Read review
5 of 5