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Crowne Plaza Hotel

701 E Genesee St, Syracuse, NY 13210-1505
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Close 
  • Erie Canal Museum
    0.6 km
  • 3 star hotel
  • Free Wifi
Reviewed 14 November 2012
Maybe a 3.7
We found this hotel to be a little weird--the elevator system is... more
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652 Reviews from our TripAdvisor Community

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Showing 640: English reviews
Palm Beach, Florida, United States
Reviewed 14 November 2012

We found this hotel to be a little weird--the elevator system is a total disaster. It's apparently meant to expedite passengers' trips but what it really does is confound them. The rooms are renovated, but it's more half renovated/half weird. The rain shower was really nice, but there isn't really much sex appeal going on here. I will say that...

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Helpful?
Thank elizabethonline
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very pleased to hear that housekeeping was able to help retrieve an item you had left behind. I hope that the next time you are in the area you will give us another opportunity to have a more memorable experience. Thank you for the time you took to write this review and hopefully we will...

Louisville, Kentucky
Reviewed 11 November 2012

Stayed here for 1 night attending football game. The rooms had been renovated. Good rain shower. Elevators had advanced programming so as to get you to your room sooner. The lobby and lounge were very well done.

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Helpful?
Thank KeithAHall
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very pleased to hear that you enjoyed your stay with us. I truly appreciated the wonderful feedback you have given about our hotel. We look forward to seeing you in the near future. Warm Regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Greer, South Carolina
Reviewed 5 November 2012

Recently stayed at this hotel for a business meeting and was very pleasantly surprised. The staff was very courteous, the room was clean, the linens were of a high quality, and the rainfall shower head in the tiles shower was a nice touch. There was some traffic noise that woke me up (possibly just country boy in the city that...

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Helpful?
Thank TGBenfield
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for the wonderful comments about our hotel. I do apologize for the confusion with our new elevator system, but I am glad to hear that everything else was satisfactory with your stay. We look forward to seeing you in the future. Warm regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Ottawa, Canada
Reviewed 4 November 2012

Good stuff: Very clean modern renovated room Free parking on site Free wifi worked well Very comfortable bed and pillows Nice TV and desk area 10 minute walk to downtown bars/restaurants, shops and theatres Friendly desk staff Decent Priceline rate Meh: A little on the small side/especially tight squeeze in bathroom TV in hallway at elevator was audilble in room...

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Helpful?
Thank SomeGirl
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am glad to hear that your overall stay was to your liking. I do apologize for the noise level of the television monitors located near the elevators. I will be sure to speak with my engineering department to try and resolve this. Thank you for your feedback adn we look forward to seeing you in the...

Ottawa, Canada
Reviewed 27 October 2012

We must have had one of the rooms that have not been renovated as yet, because the room looked liked it really needed it. The clerk at the front desk was no help. He gave us no hint of the services that the hotel offered and he barely spoke to us, and there was no smile either. The bellman that...

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Helpful?
1Thank Angel4371
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry that the service you received was not up to our Crowne Plaza standards. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance...

Ottawa, Canada
Reviewed 26 October 2012

We stayed in the executive floor .The rate was good & included evening snacks & breakfast..The room was quite large & comfortable with a fridge & good T.V.Parking is free with easy access to the Hotel. good fitness room & helpful staff.The icing on the cake for us was the shuttle bus.They will take you anywhere within 3 miles &...

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Helpful?
Thank 606hatter
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am so glad to hear that your stay with us went very well. We take pride in trying making sure that all of our guests have a wonderful experience at our property. Thank you kindly for your feedback and we look forward to seeing you in the near future. Warm Regards, Emilie Lonergan Rooms DIvision Manager...

Westchester county, NY
Reviewed 25 October 2012

We attended a conference at the On Center 10/19-10/21. One of the hotel options we were afforded. The staff was accomodating and extremely helpful. The shuttle van drivers are extremely valuable if you are looking to go to out. Besides the actual ride they have an acute sense of the area. Anything I asked for they had an exceptional recommendation...

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Helpful?
Thank dano1962
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I will be sure to let the front desk team and our drivers know what a pleaseant experience you had with us. I do apologize for the few items that you had mentioned that were not up to our highest of standards. I will be sure to contact our engineering department so that they are able to...

Syracuse, New York
Reviewed 19 October 2012

Arriving to the Crowne Plaza was a challenge in itself. It was hard to get around down town, especially if you are not from the area or familiar with it. Once I found the parking garage I was able to park without cost. However, the parking garage is large and I had to park on the third floor of the...

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Helpful?
Thank travelsyr
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time out to review our hotel. I do apologize for the issues you did seem to have between your credit card not being put down for incidentals as well as the poor check-out procedure. I appreciate your feedback as this is our best resource for improving guest services. We hope you give...

Ottawa, Canada
Reviewed 15 October 2012

This was my second stay at the Crown Plaza in Syracuse, and will surely be back each time I am in town. Upon arrival, we parked our car in the free and plentyfull parking lot. Chick in was extremely fast and efficient. The lobby of the hotel is really nice, totally renovated, and with a nice environment. There is a...

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Helpful?
1Thank c21579
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very glad to hear about the wonderful stay you and your friends had with us. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm Regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Orlando, Florida, United States
Reviewed 13 October 2012

Hotel has been renovated and has gone through numerous names and owners. Onsite parking is available and rooms are modern and up to date. Price point is a little higher then expected for this area but very close to hospitals and the college. Wish there was away to avoid the hotels horrible elevator system. Not much in the line of...

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Helpful?
Thank Shaun_SWO
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for your feedback. I am glad to hear that your stay was satisfactory. In regards to your comments, our hotel is always looking for more ways to improve our guest satisfaction as well as our property itself. Your words are greatly appreciated and I again thank you. We look forward to seeing you in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: ₹ 8,121 - ₹ 16,584 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid rooms that face Interstate 81”
 of 5 bubbles J2600DNdianap, 20 Oct 2016 | Read review
“Do not know as did not stay in any room”
 of 5 bubbles Joanne339, 19 Oct 2016 | Read review
“A major freeway runs past the hotel, so those bothered by road noise should ask for a high-up room on the side away from the freeway.”
 of 5 bubbles henare, 2 Oct 2016 | Read review
“I absolutely love staying on the higher floors for an excellent night view of the city!”
 of 5 bubbles B3571IFlisar, 22 Sep 2016 | Read review
“Avoid rooms overlooking the motorway as they are noisy through the night.”
 of 5 bubbles theguyonthenexttable, 16 Sep 2016 | Read review
5 of 5