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Crowne Plaza Hotel

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Traveller (190)
Room & Suite (95)
Dining (10)
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Overview
  • Excellent26%
  • Very good38%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“library lounge”(18 reviews)
“rain shower”(32 reviews)
“floor number”(14 reviews)
AMENITIES
Free Wifi
Parking
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Bar/Lounge
3 Star Hotel
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Additional information
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Rooms
6 Jun7 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (734)
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Traveller rating
187
265
145
71
52
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11 - 15 of 720 reviews
Reviewed 27 March 2018

The hotel was easy to find, no problems there. When we arrived, we were pleased to find that there was a parking garage available, which is very valuable in the upstate NY winter! Because of a package deal we had purchased, we were not charged...More

Thank Amanda W
Response from General M, Manager at Crowne Plaza HotelResponded 2 April 2018

Amanda Thank you for such a detailed review of our property. We will be investigating the room condition thoroughly, we are very sorry this happened to you. I was happy to hear however that our staff was able to help with the issue experienced. We...More

Reviewed 7 March 2018

Stayed here for a few days in March. Hotel has free indoor parking which was nice because it kept my car out of the snow. Rooms aver very clean if a bit dated. Circular architecture of the building was kind go neat and dd add...More

1  Thank fred5110
Response from General M, Manager at Crowne Plaza HotelResponded 8 March 2018

fred5110 Thank you for taking the time to share your experience during your visit to our hotel. We are so glad you had a good time, and hope to see you again if you find yourself coming back to Syracuse for another visit.

A TripAdvisor Member
2
Reviewed 6 March 2018 via mobile

To see a Syracuse game recently. Anne and Kayleigh and Pete A. went Above and Beyond in customer service they were amazing ! Thank you again for your help and EXCELLENT customer care and service. All hotel staff were friendly. Nice clean rooms and great...More

Thank A TripAdvisor Member
Response from General M, Manager at Crowne Plaza HotelResponded 8 March 2018

Thank you for the wonderful review. We loved hearing how much of a positive impact our staff made during your stay. We hope to see you again should your future travels bring you back to Syracuse.

Reviewed 4 March 2018

Got into town early Saturday morning to meet my fiance during a snowstorm. We were going Carrier Dome to watch the Cuse beat up on Clemson. Game was a 2pm start so i called ahead to see if it would be possible to check in...More

Thank Suzanna C
Response from General M, Manager at Crowne Plaza HotelResponded 7 March 2018

Suzanna C Thank you for the warm review, on such a cold week! We are so glad to know our staff ensured you enjoyed your experience, and we hope to see you again should your travels bring you back to Syracuse.

Reviewed 27 February 2018 via mobile

The room was comfortable. Needs updating severely. Middle window was almost impossible to see through. Chair had lots of wear. Bed comfortable and plush. Shower made lots of noise. TV and internet worked well.More

1  Thank pat9doerr11
Response from Jeremiah T, Manager at Crowne Plaza HotelResponded 1 March 2018

pat9doerr11 Thank you for taking the time to review your stay. I'm sorry to hear you had so many hiccups during your visit, and appreciate you bringing them to our attention. I will be discussing with my team how we could have better prevented these...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 136 - US$ 231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
Details
Price range
US$ 136 - US$ 231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
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Traveller (190)
Room & Suite (95)
Dining (10)
Business Centre & Event Rooms (3)
Questions & Answers
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Penny R
30 June 2017|
AnswerShow all 2 answers
Response from Penny R | Reviewed this property |
Do you know what the site is??
0
Votes
Juliesuebrian
11 January 2017|
AnswerShow all 2 answers
Response from Joanne339 | Reviewed this property |
Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
1
Vote
jjoer13447
5 August 2016|
AnswerShow all 2 answers
Response from BarbaraandThoma... S | Reviewed this property |
Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
0
Votes
Room Tips
"This Hotel was the Best IHG Hotel I've stayed in the last six years. The concierge was fabulous, the food..."
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"Ask for a room on the 19th floor overlooking the city -- great views!"
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"High floors have a great view!"
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"the building is cylindrical: the on highway side faces away form the city and is quieter.."
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