Crowne Plaza Syracuse, an IHG Hotel

Crowne Plaza Syracuse, an IHG Hotel

Traveller (262)
Renovated room with two beds, overlooking Syracuse.
Room & Suite (125)
Our breakfast buffet is available during busy days, otherwise we have a full menu our guests can order from.
Dining (15)

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₹15,325
₹13,752
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About

3.5
#10 of 19 hotels in Syracuse
3.5 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Nestled in the heart of downtown Syracuse, Crowne Plaza Syracuse features pet-friendly rooms and suites and wonderful amenities, such as complimentary WiFi, a Fitness Center, 14,500 square feet of elegant event space, and two ballrooms. Additionally, you'll have access to a complimentary airport shuttle to and from Syracuse Hancock International Airport. When staying at our business hotel in Syracuse, NY, you'll be minutes away from the Oncenter Convention Center and Syracuse University. Head to the Carrier Dome to watch a Syracuse Orange athletic event or browse the stores at the Destiny USA Mall. The hotel provides a free shuttle and easy access for patients or visitors to St. Joseph's Health Hospital, Upstate Medical University, and Crouse Hospital.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Breakfast available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Iron
Refrigerator
On-demand films
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
City View
Classic
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

701 East Genesee Street, Syracuse, NY 13210
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
Syracuse Hancock Intl Airport
Tompkins County Airport
67.2 km
See all flights
870Reviews6Q+A100Room tips
Traveller rating
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Detailed Reviews
Chelsee W wrote a review Oct 2023
9 contributions1 helpful vote
3.0 of 5 bubbles
I stayed for a conference, and we had issues starting with airport arrival. We were told they have airport shuttle service, so we called upon arrival. Waited for thirty minutes. Walked up and down the lane. No shuttle. Checked with airport workers who also said no Crowne Plaza shuttle had arrived. Called again, and was told “Must’ve missed it.” We did not miss a large white van with “Crowne Plaza” but we had to take a $40 taxi instead an hour after we landed. Upon check-in, they told us we did not have a credit card on file despite booking the room sixth months in advance and confirming the card details earlier in the week. This was an ongoing issue to get resolved between frequently changing front desk employees. Apparently, guests were supposed to be given gift bags upon check in, but we did not receive ours until we went to purchase bottles of water hours later. “Have you already used the waters in your check in bags?” Well, what check in bags?

The shuttle service was intermittent, and no one ever mentioned that we needed to be on the “shuttle schedule” until we were left at a restaurant awaiting shuttle pick up for 1.5 hours. There was no apology from the front desk for leaving us for such a long period of time.

Ultimately, we had to rely on Lyft and Uber because while the shuttle drivers were excellent, the front desk folks were not great at communicating requests to the shuttle drivers. Generally, the majority of our encounters with the front desk were lackluster, and the employees generally seemed like they didn’t know what they were doing or they were not interested in helping. We received a variety of different answers to questions and we were left confused.

Our rooms were clean, but there were no wash clothes provided. Tissues were hit or miss. Rooms were a little outdated. On the elevator, one fellow guest asked “I hate to pry, but are your rooms clean?” She then launched into a description of her dirty room and that she was going to request a new room immediately.

The hotel is close to downtown and many “fun” restaurants and businesses. However, like many cities, there is a mental health and drug crisis, and the hotel did not seem particularly bothered that an unhoused gentleman nearly followed us into the lobby whilst shirtless and removing other articles of clothing. We alerted the front desk, and they slowly asked another employee to handle the situation as the man danced and gesticulated to us through the lobby windows.

Overall, if you needed a hotel room but other hotels were booked, you’d probably be fine here. If other hotels are available, I’d recommend staying at those instead.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: Be sure to get on the “shuttle schedule” or they will not pick you up.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 20 Oct 2023
Hi Chelsee W, We appreciate you choosing the Crowne Plaza Syracuse for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again. I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHG Hotels & Resorts Service
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Allison177 wrote a review May 2023
New York City, New York11 contributions10 helpful votes
Hotel's Favourite
4.0 of 5 bubbles
It was a nice stay overall. Staff was pleasant and I appreciated the coffee setup in the morning (though it was not always fully stocked). The room was also comfortable. I was there for my son's graduation from Syracuse. Rate was more than double the usual rate (as is typical for graduation weekends, so no complaint there), but I was disappointed that the Crowne didn't seem to increase staff along with the increased rates. Also, the hotel has a free shuttle, but when I asked I was told it stops at 11am on Saturday. Again, maybe that's the norm, but you would think they'd make the shuttle available longer during graduation weekend, particularly when charging a premium.
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Date of stay: May 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sk8indel wrote a review Jan 2023
Delaware145 contributions24 helpful votes
3.0 of 5 bubbles
Hotel is almost circular, so rooms are a very odd shape and layout. Location isn't bad. Elevator is kind of weird, in that you have to press your floor into a kiosk and it tells you which elevator to take (no buttons inside the elevator). Walls are fairly thin and cleaning of the rooms could be better. Our faucet handle leaked water when you turned it on.
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Date of stay: January 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 19 Jan 2023
Hi sk8indel, Thank you for sharing your sentiment about your stay at one of our IHG hotels. We appreciate you choosing our IHG hotels for your business trip. Our hotel works very hard to ensure the facilities and service we provide are superior, and I am sorry for what happened during your time with us. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. We appreciate your comments, and I am confident that they will take the appropriate steps to improve. We hope you still choose IHG for your future travels. Sincerely, Rosh D. Case Manager IHGService
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snowbird84078 wrote a review Jul 2022
utah7 contributions3 helpful votes
2.0 of 5 bubbles
This hotel could use some cleaning and freshening up. It is an old building and there is a lot of construction going on around the neighborhood. there is a lot of noise from the outside and the window coverings do not cover the windows entirely. The windows in the room are very dirty on the outside. I saw this mentioned in other reviews an thought nothing of it but it it quite impressive how dirty they are. They look like they haven't been cleaned for a decade.

The service seems to be spotty here. The front desk manager and our waitress at breakfast were nice and competent but the housekeeping must be having problems. Housekeeping stripped the linens and piled trash from an adjacent room in the hall in front of our room and left if all day and over night.

The furniture in the room is a mixture of newer and old. The curtains are old and have dirty feeling to them. When booking direct through IHG, I was given the option to pay a higher rate to have breakfast included. At checkin, I was told that breakfast is not included but they give a voucher for $20 off at their restaurant. They charge an additional $15/day for parking in their unsecured empty parking lot.
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Date of stay: July 2022
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 15 Aug 2022
Hello, snowbird84078 Thank you for bringing this to our attention and choosing our hotel for your stay. It is extremely valuable for us and helps us improve for future occasions. I shared your review with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. We love delivering the most enjoyable experience for every guest. Hopefully, we'll get another chance to show you we have made the necessary adjustments to offer you a much better stay. See you soon! Alejandro G. Case Manager IHGService
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Pam R wrote a review Mar 2020
Fairport, New York, United States13 contributions38 helpful votes
1.0 of 5 bubbles
Was planning on staying there after a basketball game. When I arrived, the front desk told me they tried to reach out to me as the elevator was broken and I had two options 50% off room rate(which by the way, I was using some points for being a valued customer) or I could cancel my reservation. I asked what floor I was on and they said 9th. I asked again if that was my only two options. So she want and got the manager "Thomas". Now I understand "Thomas" was probably stressed as when an elevator is broken and you have alot of high floors probably you will lose business however when I asked again what my options were he repeated the same thing and said "you can cancel and not get charged a fee". I called it bs and he said he did not have to listen to swearing (really bullsh** was all I said). He again offered the same options. Then he said I did not have to be sarcastic because I asked again about options. First of all I have never been treated so disrespectful by any mgmt team and I stay in a lot of hotels. Second, you have many other partners in Syracuse and could have offered an option at another (which other chains have done). I was totally turned off by "Thomas" and his little attitude not even a real apology just these are your options. I finally 'cancelled' and was not charged a cancellation fee. Now mind you you probably had many travelers as there was a big game at SU. I have stayed here before but will never stay here again. There were options to keep customers happy since you have used their brand before but this was handled so unprofessionally I can't even tell you how upset I was. I did reach out to guest relations and have opened a case. I believe a little training was needed for a person like "Thomas" who was the manager but needs to learn management skills for when you are stressed. I suppose the 'will you can cancel and we won't charge you a fee' was the kicker. By the way I have stayed there before and I have never had an issue. Think twice when you are in customer service business, Thomas. Also, you should probably not just say 'elevator is broken ' and not have any backup plan or say it was being fixed. Please think twice before staying here cause you may have to walk up many floors as the elevator may be broken and customer service and satisfaction is not a term used here.
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Date of stay: February 2020
1.0 of 5 bubblesService
Room Tip: Higher floors you need to use elevator and there is only one and if broken, you will have to walk...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CPSYRGM, General Manager at Crowne Plaza Syracuse, an IHG Hotel
Responded 9 Mar 2020
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kyle H
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MC2KW wrote a review Feb 2022
Toronto, Canada252 contributions70 helpful votes
+1
1.0 of 5 bubbles
Drove up to the hotel garage entrace and there was no ticket machine, called help desk and nobody answered. Cars honking at the back and we had to back out.

Went to the hotel front desk, and there was only 1 person and a long line up. The bar was rowdy and noisy, nobody was wearing mask despite the law requires it. Nobody cares.

The front desk was overloaded and over worked.
Finally go our parking pass to reenter the parking. Elevator is not working, so we had to walk 4 floor wiht luggages.

Keys doesn't work. Had to go back to the rowdy lobby again, lots of rude guest, rowdy and noisy

Breakfast room 1 staff waiting 15 tables. 15 mins to get seated down on a dirty uncleaned tables.
Overcapacity, understaffed, you cannot get out in 45 mins to 1 hr. Waitress is extremely overworked and many people can't get seated and just left. No time to take orders, overwhelmed.

The rooms are not clean, beds horrible, shower dirty and just overall terrible.

This is 2 star at best and more like a Howard Johnson.

The staff are good the management is incompetent.

Stay away.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 8 Mar 2022
Hi MC2KW, Thank you for sharing your feedback on your recent stay. We want to provide a seamless experience and make our guest's stay memorable. I'm sorry that your experience was less than satisfactory due to the noise from other guests, the limited staff, the elevator and room keys that don't work, and the cleanliness issues at the bar and in the room. It is certainly not the experience we want our guests to have. I have sent you a private message to get more details to help you. I'm looking forward to your prompt response. Regards, Virgil N. Case Manager IHGService
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Morgan B wrote a review Oct 2020
1 contribution
5.0 of 5 bubbles
I stayed at this hotel by reservation and the reservation I made turned out to be a scam and I was charged twice by a third party. Jeremiah was so kind and so quick on fixing the issue for me. I seriously recommend staying here and speaking with him. So kind and helpful. I will definitely go back to this hotel.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charmaine H wrote a review Feb 2020
Dayton, Ohio7 contributions
5.0 of 5 bubbles
I was in Syracuse as a guest speaker at Hopps Memorial CME Church and this is the hotel that the church had me stay at. All the employees were very nice and pleasant. They made my stay very enjoyable and just as important, kept me relaxed as I prepared to stand in front of unfamiliar people and speak.
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Date of stay: October 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kyleh832, General Manager at Crowne Plaza Syracuse, an IHG Hotel
Responded 12 Feb 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kyle H
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Tina A wrote a review Apr 2022
1 contribution
1.0 of 5 bubbles
Does anyone give good service anymore? This hotel advertises shuttles to and from hotel. My husband got stranded in airport and had to call a cab and pay a ridiculous amount of money to get back to his car. The reason we paid and stayed there. He even called them before his return flight left to tell them what time he would be landing and they said to just call from the airport and they would have a shuttle there. This was in the middle of the day. They called when they landed at a little before noon and they said they had no one to shuttle and they could just catch an Uber or cab. Wow!!! Ridiculous! False advertisement and horrible customer service
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 25 Apr 2022
Hello 680tinaf, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn about the issues encountered with the hotel shuttle service availability. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. I have also sent you a private message regarding your experience. I hope you choose us again! Best regards, Clayton G. Case Manager IHGService
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Catie wrote a review Jan 2020
2 contributions
5.0 of 5 bubbles
Stayed at the hotel for a business trip. We went to the bar 2 nights and each time was an exceptional experience. Ken the bartender was a great conversationalist and informed us on many things around the area (and also makes fantastic drinks). I’m very glad we had the opportunity to stay at a hotel with staff who cares about their guests and gives quality suggestions on places to visit in the area. 10/10 recommend.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kyleh832, General Manager at Crowne Plaza Syracuse, an IHG Hotel
Responded 13 Jan 2020
We are so happy to hear you enjoyed everything about your stay, and that our staff made such a positive impact on your experience. We hope to see you again soon on your next trip to Syracuse.
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Answer from Mary O
Pittsburgh, Pennsylvania441 contributions48 helpful votes
Believe it or not they have a site where you can go on and buy the same bedding, clocks, pillows, ext..... that they use. My husband bought the clock they use. Lol
cenadog asked a question Jan 2017
Philadelphia, Pennsylvania63 contributions44 helpful votes
Is there a charge for dog?
Answer from Joanne339
Martville, New York82 contributions30 helpful votes
Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
jjoer13447 asked a question Aug 2016
New York City, New York26 contributions2 helpful votes
Hi can you describe the benefit of your Executive Lounge? Thanks!
Martinsville, Indiana151 contributions93 helpful votes
Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
Chelsee W wrote a tip Oct 2023
9 contributions1 helpful vote
3.0 of 5 bubbles
"Be sure to get on the “shuttle schedule” or they will not pick you up."
Read full review
wattmant wrote a tip Feb 2023
Ottawa, Canada81 contributions36 helpful votes
3.0 of 5 bubbles
"Bolt your door so maid doesn't just walk in without knocking. Very troubling. Also, eat somewhere else if not super hungry."
Read full review
Wishful Traveler wrote a tip Sept 2022
12 contributions2 helpful votes
4.0 of 5 bubbles
"Parking is convenient. Request a room on a high floor, facing away from the highway. "
Read full review
Dan Z wrote a tip Feb 2022
Salt Lake City, Utah95 contributions10 helpful votes
1.0 of 5 bubbles
"AVOID this place"
Read full review
Tamas H wrote a tip Dec 2021
1 contribution1 helpful vote
1.0 of 5 bubbles
"Don’t come here if you want to sleep"
Read full review
Not the right property for you?
There are more places to choose from in the Syracuse area.
PRICE RANGE
₹12,882 - ₹18,035 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance syracuse, syracuse renaissance
LOCATION
United StatesNew YorkFinger LakesSyracuse
NUMBER OF ROOMS
277
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CROWNE PLAZA SYRACUSE, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Crowne Plaza Syracuse, an IHG Hotel
Which popular attractions are close to Crowne Plaza Syracuse, an IHG Hotel?
Nearby attractions include Syracuse Stage (0.3 km), Community Folk Art Center (0.2 km), and Park Central Presbyterian Church (0.3 km).
What are some of the property amenities at Crowne Plaza Syracuse, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Crowne Plaza Syracuse, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Syracuse, an IHG Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Crowne Plaza Syracuse, an IHG Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Syracuse, an IHG Hotel?
Conveniently located restaurants include Phoebe's Restaurant & Coffee Lounge, Strong Hearts Cafe, and XO Taco.
Are there opportunities to exercise at Crowne Plaza Syracuse, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Crowne Plaza Syracuse, an IHG Hotel have an airport shuttle?
Yes, Crowne Plaza Syracuse, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Syracuse, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Syracuse, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Syracuse, an IHG Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Syracuse.
Are pets allowed at Crowne Plaza Syracuse, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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