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Crowne Plaza Syracuse, an IHG Hotel

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701 East Genesee Street, Syracuse, NY 13210
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$149
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Free cancellation until 11/12/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (240)
Room & Suite (125)
Dining (15)

About

#10 of 19 hotels in Syracuse
Location
Cleanliness
Service
Value
Nestled in the heart of downtown Syracuse, Crowne Plaza Syracuse features pet-friendly rooms and suites and wonderful amenities, such as complimentary WiFi, a Fitness Center, 14,500 square feet of elegant event space, and two ballrooms. Additionally, you'll have access to a complimentary airport shuttle to and from Syracuse Hancock International Airport. When staying at our business hotel in Syracuse, NY, you'll be minutes away from the Oncenter Convention Center and Syracuse University. Head to the Carrier Dome to watch a Syracuse Orange athletic event or browse the stores at the Destiny USA Mall. The hotel provides a free shuttle and easy access for patients or visitors to St. Joseph's Health Hospital, Upstate Medical University, and Crouse Hospital.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Breakfast available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Iron
Refrigerator
On-demand films
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English
857Reviews6Q+A100Room tips
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Tom R wrote a review Oct 2022
Torrington, Connecticut125 contributions50 helpful votes
+1
My stay here was well enough. The room was spacious but was missing the privacy drape in the room for the first night. So the neon lights outside the room did end up keeping me up. The very next morning the front desk fixed this while I was out for breakfast. Upon checking in I was told that I would receive free breakfast with my special hotel rate, but in the morning I was told that was not included. Bit of a bummer but that's not not bad. Meals: - Breakfast - only two people working, one managing the buffet and one waitress - Dinner - Only one bar tender/ waitress
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Date of stay: October 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 4 weeks ago
Hi 19529tomr, Thank you for choosing our hotel as your travel partner and for sharing your hotel experience. We make sure that our guests receive the best hospitality and accommodations. I'm sorry about the issues you've encountered with us. I have shared your comments with the hotel management for review and service enhancement. Your business with IHG is appreciated. We all look forward to serving you again; so we can provide a better experience. Warmest regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wishful Traveler wrote a review Sep 2022
5 contributions1 helpful vote
This is a good hotel and we were happy with our stay. The front desk staff was professional, efficient, and friendly. Housekeeping staff was nice as well. And other guests were friendly too. We were on the 15th floor with a good view. I did not find it noisy at night, though, during the day, I could hear muffled voices from the room next door, through the adjoining door. I appreciated the easy parking in the hotel garage. While this hotel is not perfect, it is clean, comfortable, and a good value compared to other, newer hotels in the area.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Parking is convenient. Request a room on a high floor, facing away from the highway.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mangia177 wrote a review Sep 2022
Westbrook, Connecticut5 contributions2 helpful votes
The front desk clerk named Chris is totally ignorant as to what hospitality and being a “guest” means. This hotel serves as a convenient spot to stay when there are home games at SU. We are in our seventies and cannot walk with ease. We were told the hotel shuttle would pick us up after the game . We called for a pick up and were told the shuttle was at the airport and in about twenty minutes they would be back. I called again 45 minutes later and was told the shuttle was still not available. The airport was their priority.Chris said “you can walk or call uber”. We have no experience with uber. What Chris failed to do was take care of his guests. He could have said, “what is you Location? I will call a car for you”. We would gladly have paid for it. We slowly walked to the hotel , thank goodness it was downhill. Upon returning to our room we found that our room had not been serviced. Chris failed to tell us we needed to ask. There is NO written info stating this policy anywhere in the lobby or in the room. I am so disappointed by his place. The only bright spot were the women who ran the bar. They were wonderful. We will not be staying here again.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 2 Oct 2022
Hi Mangia177, Thank you for choosing our hotel and for taking the time to provide feedback about your experience. Crowne Plaza provides the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope you can give us a chance to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SAH1965 wrote a review Aug 2022
New York42 contributions12 helpful votes
Upon entering our room, we were hit with a strong, unmistakable odor of cigarette smoke. I appreciated that the hotel was dog friendly, however upon check in they informed me that all dog rooms were on the 2nd floor. The front desk clerk claimed this was to avoid potential anxiety in the elevators for dogs (probably the real reason was they didn't want dogs peeing in the elevator). The elevators were vert slow so I did appreciate being able to walk the one flight, although I did not appreciate the view from our second floor window which looked directly over the highway! Oddly, the blackout curtains did not close all the way, and the sheer panels let the light in. We were only there one night, so it wasn't a huge deal. The decor was pretty dark and dated. The one good thing was the bed was very comfortable and the pillows were great. We chose this hotel for its proximity to Syracuse University as the closer hotels were booked for move in weekend. I have it booked again for Family weekend but am having second thoughts given the very high nightly rate.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 17 Oct 2022
Hello SAH1965, Thank you so much for coming back to stay with us. We appreciate you choosing us as your top hotel choice in the area and for taking the time to leave us a review! Our goal is to consistently provide our guests with a comfortable and hassle-free stay. I'm sorry to read about the issues you encountered during your visit. I guarantee you that hotel management will give the concerns you've brought up prompt attention. We are eager to see you back soon so we can provide you with the outstanding experience you deserve! Many thanks, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
R B wrote a review Aug 2022
5 contributions1 helpful vote
We were driving to visit a weekend attraction and decided to spend the night in Syracuse. I quickly read some reviews online and we decided to stop at the Crowne Point. Glad we did! The circular shape of the hotel certainly stood out! We spoke to at least 6 employees from front desk to lounge and were impressed by the friendly and professional treatment we received. The room was quite nice, clean and comfortable. Breakfast was not included in our rate (it can be depending on what you book). We had a very delicious breakfast with excellent service. If I am ever back in Syracuse I would stay here again!
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Date of stay: August 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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snowbird84078 wrote a review Jul 2022
utah7 contributions3 helpful votes
This hotel could use some cleaning and freshening up. It is an old building and there is a lot of construction going on around the neighborhood. there is a lot of noise from the outside and the window coverings do not cover the windows entirely. The windows in the room are very dirty on the outside. I saw this mentioned in other reviews an thought nothing of it but it it quite impressive how dirty they are. They look like they haven't been cleaned for a decade. The service seems to be spotty here. The front desk manager and our waitress at breakfast were nice and competent but the housekeeping must be having problems. Housekeeping stripped the linens and piled trash from an adjacent room in the hall in front of our room and left if all day and over night. The furniture in the room is a mixture of newer and old. The curtains are old and have dirty feeling to them. When booking direct through IHG, I was given the option to pay a higher rate to have breakfast included. At checkin, I was told that breakfast is not included but they give a voucher for $20 off at their restaurant. They charge an additional $15/day for parking in their unsecured empty parking lot.
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Date of stay: July 2022
Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 15 Aug 2022
Hello, snowbird84078 Thank you for bringing this to our attention and choosing our hotel for your stay. It is extremely valuable for us and helps us improve for future occasions. I shared your review with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. We love delivering the most enjoyable experience for every guest. Hopefully, we'll get another chance to show you we have made the necessary adjustments to offer you a much better stay. See you soon! Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jemlnlx wrote a review Jul 2022
Bronx, New York4546 contributions324 helpful votes
+1
Great experience here during my one-night business stay earlier this month. Location is great. Comfortable walking distance to many downtown locations and right off the major roads and highway. Great taco place (XO Taco) around the corner. Check-in process was smooth. Lobby was neat and well-kept. The three elevators (touchscreen requested) seemed adequate enough to service all 19 floors. I was able to get a room on the 19th floor with some lovely views of downtown. The room itself was small (as expected with most downtown area hotels) but was very clean. Bed was comofortable. TV was large enough for the room's size and modern with lots of channels to choose from. Room and hallway decor were not modern, but also not very old. Lots of electrical and USB outlets scattered around the room, which was very convenient. Shower was a bit awkward, with the rainfall-style showerhead directly above you. Makes it a bit difficult to wash everything except your head without some serious bodily maneuvering. The water pressure was fine. I did not get a chance to eat at their restaurant downstairs but the space seemed very nice. There is s small maretplace area in the lobby where you can purchase sncaks from. The Fitness Center had a few machines but oddly, it was facing the outdoor entrance area and you can see the people working out from the outside. The garage was right next door to the hotel and there were lots of empty spcaes on the first floor. It was very walkable from the hotel entrance...though there is no direct access from the hotel to the garage to my understanding. Parking is $15 per night with in-out priviledges. You can given a barcoded ticket that you can scan and enter and leave the parking lot until the end of your stay, if you choose park there. All staff I encountered were very friendly and helpful.
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Date of stay: July 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AJW-SC wrote a review Jun 2022
New York City, New York6 contributions6 helpful votes
The hotel is about a 10 minute walk from Armory Square and not super close to anything I wanted to go to, however the service was outstanding. The women at the desk could not have been more helpful or friendly. We got into our rooms early. We used the shuttle to get over to the university and to get back to the airport. There was a small problem in my room when I checked in. They said they would send up an engineer; he was there in less than 5 minutes and took care of it. It's not a fancy place, but it was perfectly nice, and the staff really made the difference!
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tina A wrote a review Apr 2022
1 contribution
Does anyone give good service anymore? This hotel advertises shuttles to and from hotel. My husband got stranded in airport and had to call a cab and pay a ridiculous amount of money to get back to his car. The reason we paid and stayed there. He even called them before his return flight left to tell them what time he would be landing and they said to just call from the airport and they would have a shuttle there. This was in the middle of the day. They called when they landed at a little before noon and they said they had no one to shuttle and they could just catch an Uber or cab. Wow!!! Ridiculous! False advertisement and horrible customer service
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 25 Apr 2022
Hello 680tinaf, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn about the issues encountered with the hotel shuttle service availability. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. I have also sent you a private message regarding your experience. I hope you choose us again! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MC2KW wrote a review Feb 2022
Toronto, Canada271 contributions69 helpful votes
+1
Drove up to the hotel garage entrace and there was no ticket machine, called help desk and nobody answered. Cars honking at the back and we had to back out. Went to the hotel front desk, and there was only 1 person and a long line up. The bar was rowdy and noisy, nobody was wearing mask despite the law requires it. Nobody cares. The front desk was overloaded and over worked. Finally go our parking pass to reenter the parking. Elevator is not working, so we had to walk 4 floor wiht luggages. Keys doesn't work. Had to go back to the rowdy lobby again, lots of rude guest, rowdy and noisy Breakfast room 1 staff waiting 15 tables. 15 mins to get seated down on a dirty uncleaned tables. Overcapacity, understaffed, you cannot get out in 45 mins to 1 hr. Waitress is extremely overworked and many people can't get seated and just left. No time to take orders, overwhelmed. The rooms are not clean, beds horrible, shower dirty and just overall terrible. This is 2 star at best and more like a Howard Johnson. The staff are good the management is incompetent. Stay away.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Syracuse, an IHG Hotel
Responded 8 Mar 2022
Hi MC2KW, Thank you for sharing your feedback on your recent stay. We want to provide a seamless experience and make our guest's stay memorable. I'm sorry that your experience was less than satisfactory due to the noise from other guests, the limited staff, the elevator and room keys that don't work, and the cleanliness issues at the bar and in the room. It is certainly not the experience we want our guests to have. I have sent you a private message to get more details to help you. I'm looking forward to your prompt response. Regards, Virgil N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$131 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance syracuse, syracuse renaissance
LOCATION
United StatesNew YorkFinger LakesSyracuse
NUMBER OF ROOMS
277
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CROWNE PLAZA SYRACUSE, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Crowne Plaza Syracuse, an IHG Hotel
Which popular attractions are close to Crowne Plaza Syracuse, an IHG Hotel?
Nearby attractions include Syracuse Stage (0.3 km), Community Folk Art Center (0.2 km), and Park Central Presbyterian Church (0.3 km).
What are some of the property amenities at Crowne Plaza Syracuse, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Crowne Plaza Syracuse, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Syracuse, an IHG Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Crowne Plaza Syracuse, an IHG Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Syracuse, an IHG Hotel?
Conveniently located restaurants include Phoebe's Restaurant & Coffee Lounge, Strong Hearts Cafe, and Dolce Vita.
Are there opportunities to exercise at Crowne Plaza Syracuse, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Crowne Plaza Syracuse, an IHG Hotel have an airport shuttle?
Yes, Crowne Plaza Syracuse, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Syracuse, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Syracuse, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Syracuse, an IHG Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Syracuse.
Are pets allowed at Crowne Plaza Syracuse, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.